Sytner JLRS Division
Mike Tyson (left), Managing Director, congratulating Danyaal Hussain.
Award Nominee, March 2025
Danny has only been a Sales Executive with us for a few months and recently received the following feedback.
For someone so new to the role it’s amazing to hear that Danny is providing the excellent client care we all expect.
Well done Danny.
I recently collected my new Range Rover P400 Autobiography and I wanted to take a moment to commend the outstanding service provided by Danyaal Hussain at Sytner Sheffield. From my initial online enquiry about an Approved Used vehicle, Danny responded promptly and followed up the next day with a conversation to understand my specific requirements. To my surprise, later that same day, he came back with a proposal on a brand-new 2025 vehicle that perfectly met my needs. Behind the scenes, he worked with his Business Managers to structure a competitive deal, including a fair trade-in price for my current vehicle. His dedication, transparency, and attention to detail made the entire process seamless and stress-free. From pre-sales discussions through to after-sales follow-ups, Danny has provided first-class customer service, ensuring that every aspect of my purchase experience was smooth and enjoyable. I truly appreciate his efforts and professionalism. Thank you, Danny, and the team at Sytner Land Rover. I would highly recommend Sytner Land Rover to anyone looking for a new vehicle.
– Chris Kaushal-Bolland
Charles Crossley (right), Head of Sales, congratulating Jordan Passade.
Award Nominee, March 2025
The client had purchased a car as a gift to himself and his partner after working incredibly hard over the last couple of years.
Jordan stayed late at work to meet the client. The client had kept the car a surprise from his partner and told her he had booked a table for dinner at a special restaurant.
The client blindfolded his partner for the journey and brought her into the dealership still blindfolded. When she entered, Jordan pretended to work at the restaurant and took them to their “table”.
She was shown the car under a cover in the handover bay, and she was overjoyed and started to cry. It was great to witness how happy they both were!!
Kevin Coyle (left), Aftersales Manager, congratulating Erin Cross.
Award Nominee, March 2025
Erin, our newest Service Advisor, has made an immediate and significant impact.
Her swift integration into our team and exceptional understanding of our values and business practices have been truly remarkable.
Her outstanding NPS scores are a testament to her genuine passion, care, and deep empathy, suggesting a very bright future with our company and I know Kevin Coyle (Erin’s Aftersales Manager) couldn’t heap enough praise.
Nick Miernik (left), Head of Business, congratulating Suzanne Graham.
Award Nominee, March 2025
A huge shout out to Suzanne Graham our lovely Accounts Assistant here at Wakefield for going out of her way to help the Select Warrington site.
In typical Suzi fashion, always putting other people first, Suzi has recently been supporting Jess at our Warrington site. Jess had relayed to Head Office that Suzi’s input had made a huge difference to them all and how appreciative she was for Suzi’s help.
Well done Suzi for thinking about other colleagues within group, a fabulous Making It Special.
Matt Chipper (left), Head of Aftersales, congratulating Kuram (Sunny) Balkhu.
Jaguar Land Rover South West London
Award Nominee, March 2025
Great Client reviews on Google and he has gone above and beyond to step up to support his colleagues who are new to the Service Advisor role.
Zoe Manning
Award Nominee, February 2025
I would like to nominate Zoe Manning for Making it Special for the following reasons:
• If I am stuck with a tricky Admin situation that I don’t necessarily know the answer to or need some advice in general Zoe has helped me out time and time again.
• I’ve witnessed time and time again that Zoe is often going above and beyond on a daily basis for not just myself when I need assistance but fellow pears whether that be my direct colleague’s in Service, the Prep Team she coordinates, Warranty Team she supervises or Sales Exec’s/ Prep’s seeking general advice.
• I know I can rely on Zoe to help assist with my own role whilst I am out of the business which greatly helps me out.
All in all, I honestly believe Zoe is a major credit/asset to our business, she is very experienced and knows her role inside out. Her versatility and knowledge of the whole Aftersales Department means she is truly an invaluable member of the team. I think the numbers kind of speak for themselves!
Andy Penn (right), Head of Aftersales, congratulating Terry Smith.
Award Nominee, March 2025
Our Making it Special nomination for the month of March is Terry Smith.
A client contacted our Head of Business to express how impressed he was with the professionalism on the day of his booking.
He had been unwell and therefore unable to drive any distance, he was appreciative of the collection service and commented how friendly and courteous Terry was.
This made great reading! It sounds like Terry really made an impact with his kindness and professionalism.
Well done!
