Sytner JLRS Division
Mike Tyson (left), Managing Director, congratulating Philip Smith.
Award Nominee, February 2025
Phil stepped in as Workshop Control to cover for holidays/sickness and his efforts have been outstanding, nothing was too much trouble even though it is not his favourite job to do, he cracks on and does not show it. Work has flown really well, and this has made handling clients so much easier.
He is so approachable, proactive and always goes above and beyond, this has made the Service Advisors job so much easier. He truly is a team player and really deserves the recognition. If we have had any complaints or questions, he has jumped straight on to them with no hesitation and is always happy to help.
Well Done Phil, thank you for your help!
Mike Tyson (right), Managing Director, congratulating Jade Hudson.
Award Nominee, February 2025
Jade recently sold a car to a Vietnamese couple who only spoke limited English so struggled to understand all the features on the vehicle.
When the client came to collect the vehicle, they were only able to come in at 6pm due to their business being open throughout the day. Jade agreed to stay late and do the handover, so it was convenient for them and did not finish until 8pm that night.
As Jade knew they had found it difficult to understand she decided to print off all the instructions/guides in Vietnamese and went through all controls numerous times so the client could take videos.
Jade also went through all the insurance details with them and helped them to understand how to produce their no claims information etc.
Jade always has the clients’ best interests at heart and went over and above to make this a positive experience for them.
Well Done Jade!
Mike Tyson (right), Managing Director, congratulating Conrad Humphrey.
Award Nominee, January 2025
One evening as Conrad was about to leave the business he noticed a large lorry trying to manoeuvre in the dark and heavy rain with great difficulty. Conrad saw that the driver was in need of some assistance as the driver was awfully close to customers vehicles parked at the front of the showroom.
Conrad stayed a substantial amount past his finish time to ensure the lorry had managed to exit safely. Left to his own devices the driver could have caused an untold amount of damage and left site without us being aware.
Thank you for taking the time to do the right thing.
James Hird (left), Service Manager, congratulating Martin Law.
Award Winner, December 2024
A customer collected his new Defender recently, the following evening he broke down on the M1.
The recovery service told the client that they would be taken off the motorway and they would then have to wait for JLR assistance to attend and the customer had his family in the vehicle who had a small child with them.
Martin travelled to the scene to take them a courtesy vehicle then waited and organised for the car to be brought back to site whilst the family drove home safely. He finally returned to site at approximately 7pm with the breakdown lorry.
The client was blown away by how quick we assisted him and could not thank us enough.
Thank you for going the extra mile Martin!
N/A (left), N/A, congratulating Kirsty Bullimore.
Award Nominee, November 2024
Kirsty consistently receives excellent feedback from our clients but this recent one highlights how much she goes out of her way to ensure our clients receive outstanding service.
Thank you for your email and for keeping me informed throughout this process. I would like to take a moment to commend you for the professionalism and care you have demonstrated in handling my situation. Despite the challenges regarding the courtesy vehicle, you have consistently gone above and beyond to ensure I feel valued as a customer, and I am genuinely impressed by your dedication and proactive approach.Thank you once again for your outstanding service—it has made a difficult situation much easier to navigate. I truly appreciate your efforts and look forward to hearing from you.
– Lynn Gunning
Mike Tyson (right), Managing Director, congratulating Rob Broom.
Award Nominee, October 2024
We had to get a vehicle back into us for an oil service and to re-set the service light.
Rob took the vehicle back to the client in Aldershot which is over 200 miles from Sheffield and set off at 2am to make sure he got there before the client had to leave for work that morning. Rob went out of his way to make sure the client wasn’t inconvenienced in any way and he was very happy.
Well Done Rob!
Mike Tyson (right), Managing Director, congratulating Andrew Harding.
Award Nominee, September 2024
Andrew received the feedback from a customer, which to say that we have her car with us due to a breakdown shows the service that he provided during the purchase and the reaction following the issue.
Well done Andrew, fantastic client service in the face of adversity!
Fantastic end to end service from the Sheffield dealership. The Sales person was amazing and kept us fully appraised of vehicle progress every step of the way. I would highly recommend this individual whose attention to detail and personable nature has ensured that I will recommend their services to friends and family.The sales consultant was fantastic throughout the process. We were kept informed in a consistent and timely manner. A personable individual whose attention to detail and desire to deliver a fantastic end to end process was excellent, I cannot recommend him highly enough. The passion to ensure we were made comfortable and checking our understanding of each process was phenomenal
– Karen Rick
Mike Tyson (right), Managing Director, congratulating Eve Holland.
Award Nominee, August 2024
Eve sold two cars to clients who were brother and sister and went out of her way to ensure that we could get both cars ready so that they could collect their cars at the same time.
Eve got both cars lined up ready for handover with bows and collection signs in the window to make the day extra special.
The clients were overjoyed and certainly weren’t expecting that level of service.
Well Done Eve!
Mike Tyson (right), Managing Director, congratulating Eve Holland.
Award Nominee, July 2024
Eve consistently receives excellent client feedback but has recently received an outstanding 5 star Google Review from a customer who was absolutely delighted with the service she received.
Well Done Eve, keep up the good work!
I recently bought my lovely new car from Sytner Sheffield and had the great pleasure of being looked after by Eve, who was utterly charming and more importantly open, honest and patient. We’d been looking for a long while to change our car and had travelled quite a way to collect it from Sheffield, however this wasn’t a problem because Eve (and Andy) were such a pleasure to deal with and nothing was too much trouble for them. For me, that counts for a lot when you’re spending your very hard earned cash! Eve and of course the perfect car, were the main reasons we decided to buy from this dealership. I can’t thank Eve and the team enough for their kindness in general. We will most definitely be staying loyal to the dealership and my mum will also be buying her new car from here too. Just goes to show that great customer service, kindness and honesty means the customers will come back. Until next time!
– Laura Eulert
Mike Tyson (left), Managing Director, congratulating Chris Dwyer.
Award Nominee, June 2024
Chris consistently strives to please as many customers as possible, squeezing jobs in when there isn’t “any time”
The workshop has been incredibly busy and stressful for months due to issues with back ordered parts and the closure of our neighbouring Retailer in Doncaster but Chris has really taken everything in his stride.
He does an amazing job and gives 100% every single day to keep the workshop working to the highest level.
Well Done Chris, keep up the good work!
Mike Tyson (left), Managing Director, congratulating Natasha Leggett.
Award Winner, April 2024
We recently had a disabled gentleman visit the Retailer who had driven from Doncaster after the closure of JCT. He was accompanied by the Service Driver who used to work for JCT Doncaster as he wanted to help him get set up with a service plan and ensure he had a means of contacting someone to book all his appointments.
The gentleman is non-verbal and used an iPad to communicate. Natasha spent lots of time with him ensuring he had all the information he needed and gave him her details as his dedicated person to contact to book all his appointments going forward.
The gentleman was worried about not being able to use JCT Doncaster as they looked after him and his needs really well over the last few years but Natasha made him feel at ease and he left feeling confident that he will be in great hands with us going forward.
Well Done Natasha, outstanding client care!
Craig Allen (right), General Sales Manager, congratulating Dennis Roy.
Award Nominee, March 2024
Dennis sold a vehicle to a customer who had expressed her love for George Clooney.
When it came to the handover Dennis wanted to make it extra special and ordered a life-size cardboard cut out of George Clooney to stand with her new car in the Collection Studio.
She was overwhelmed by the surprise and folded up the cut out and put it in her new car to take home!
She was upset to see her old Range Rover Evoque go as she has loved owning it but we know this special touch will have made her new car experience so much more memorable. Just think of the story she will tell her friends!
Well Done for going the extra mile Dennis!
Mike Tyson (right), Managing Director, congratulating Jade Hudson.
Award Nominee, February 2024
Jade is a valued member of the Used Car Sales Team and consistently receives glowing feedback from her customers.
I would like to compliment Jade Hudson at Sytner Land Rover Sheffield. In my life I have come across sales execs at all levels but Jade Hudson is something quite different.I first dealt with her in November when the lease to my old Discovery Sport was coming to an end and I wanted another one to for a seamless handover, however this wasn't possible due to some admin error with the lease company but we promised Jade that we'd be coming back to her in the new year. We kept our word and called Jade again in January and just like before she was so attentive to our needs and after a few conversations she knew what made us tick and our lifestyle and matched us to the ideal Land Rover.Jade is polite, full of knowledge, knows all the features of the different variant models and above all she is honest which is what customers need when making a pricey purchase. The Sheffield dealership was a bit of a trek for us to collect our new car from but Jade arranged to transport it to Knutsford for us. But, it gets better, Jade herself drove our new car over and met us at Knutsford to take us for a test drive, complete the admin and handover and to top it all off she also left a cute hamper in the boot for us to celebrate our new purchase.From initial enquiry to handover, it was such a personal experience and we cannot thank Jade enough for walking us through the process. She is truly a gifted and genuinely warm person. We have bought direct from dealerships a few times and can say this was by far the best experience we've ever had. Our next purchase will be with Jade Hudson, wherever she is and we will track her down.
– Mrs Giga
Mike Tyson (right), Managing Director, congratulating Helen Rabjohn.
Award Nominee, February 2024
Our regular cleaner was off work for a period of time and there was no cover available. Helen took it upon herself to make sure the Showroom was cleaned to the usual high standard, including all customer areas and toilets etc.
She also made sure that all the kitchens and canteen were clean so that we continued to operate as normal.
No-one prompted her to do this, Helen wanted to make sure that customers weren’t affected in any way.
Thank you for all your efforts Helen
Mike Tyson (right), Managing Director, congratulating Glyn Cuffling.
Award Nominee, January 2024
We have been contacted by several customers that Glyn has visited who have gone out of their way to praise him for his professionalism and general good service, he has even found himself on social media being praised for his excellent service.
Well Done Glyn, keep up the good work!
Glyn is a fantastic advert for your company, he was prompt and was a first class technician who not only did what was required, he also gave lost of advice that was very informative on the vehicles security systems (Mr Bailey)Glyn came to the house to install the update, all done quickly and no fuss, excellent service (Mr Wragg)Great service, came to my house to perform the changes so it was all very convenient. Glyn, who came to do the update, was friendly and efficient (Mrs Thorpe)
– Various (see above)
Mike Tyson (right), Head of Business, congratulating Dennis Roy.
Award Nominee, December 2023
The feedback Dennis has received throughout Q4 has been outstanding – he received 13 Customer Surveys all scoring him 10 out of 10 in December alone!
Well Done Dennis, amazing result!
Dennis was brilliant from beginning to end, friendly, helpful, knowledgeable, he made our experience fantastic, we felt he went above & beyond for us and would highly recommend anyone to go & see him for their new car.Dennis Roy was my Sales Consultant and was just a joy to work with. He delivered the vehicle as promised and on time with just the right amount of fuss. He communicated well throughout the process and was able to answer all our daft questions. He was more like a kind uncle than a Sales Consultant.This is my fourth car bought from Sytner and I have always felt comfortable and they are always wanting to please the clients. Dennis and Chris were extremely helpful and I am grateful for the level of service providedDennis Roy - perfect in every aspect.My Sales Consultant, Dennis was great, he did a fantastic job in both keeping keeping me up to date with my order and the handover. Great afterservice also!
–
Mike Tyson (right), Head of Business, congratulating Darren Atkinson.
Award Nominee, November 2023
Each morning at 6.30am during the cold weather, Darren has been out and about around the whole site salt spreading to ensure that all the car park and display areas were as safe as possible for both customers and staff.
No one asked Darren to do it he just did it because he knew it needed doing and it was the right thing to do
Thank you for being so considerate Daz!
Mike Tyson (Centre) (right), Head of Business, congratulating Chris Dwyer & Philip Smith.
Award Nominee, October 2023
We have had numerous issues with InControl over the past 4-6 weeks following the new 24MY activation process.
This has been extremely challenging and time consuming but Chris & Phil have gone out of their way to help without complaint and gone over and above to ensure customers InControl accounts are connected before taking delivery as this affects the tracker on the vehicle which is extremely important.
Mike Tyson (Centre) (right), Head of Business, congratulating Matthew Hall / Maxine Broom.
Award Nominee, September 2023
We had a customer who had broken down in her Discovery Sport that she had only collected from us 2 days before.
Matt and Maxine went to collect the car as the customer didn’t have her driving licence for us to loan her a car.
Once we had looked at the issue with her car the parts required were on back order so we needed the car longer than we originally thought and the customer needed a car for the weekend.
It was 3pm on a Friday when we managed to get a copy of the customers driving licence and Maxine had already gone home but came back into work to take a loan car to the customer in York.
Matt and Maxine went out of their way to make sure we maintained a good relationship with the customer and didn’t get home until after 7pm.
Thank you both for going the extra mile!
Mike Tyson (right), Head of Business, congratulating Joanne Kirkham.
Award Nominee, August 2023
Joanne received a call from one our customers explaining that she was on holiday in Cornwall and the engine warning light on her vehicle had come on. She had called Land Rover assistance who attended and advised she drive it to the local dealer which she did but they were unable to even look at it that week.
The customer then called Land Rover Assistance again and explained the problem, they then passed her onto Enterprise to arrange a loan car but all they could offer her was a Mini which was unsuitable as she was on holiday with her family with lots of luggage.
Realising the customer was running out of options, Joanne contacted Land Rover Customer Care, Land Rover Assistance and Enterprise to try to resolve the issue.
After many conversations Land Rover Assistance agreed to send a JLR Technician to her before she was due to drive home and this time they managed to fix it at the roadside.
The customer was so pleased that Joanne had gone out of her way to help her so she could continue her holiday and get home safely and once she was home she called in with a bunch of flowers and some treats to thank her for all her efforts.
Mike Tyson (right), Head of Business, congratulating Liam Eyre.
Award Nominee, July 2023
Liam always goes out of his way to assist customers and staff at every opportunity. Nothing is to much trouble and he has been an absolute superstar covering his own and other staff members duties in their absence.
Liam is a real credit to our Parts team and ensures he searches the country for back ordered parts to get our customers back on the road.
Keep up the good work!
Mike Tyson (right), Head of Business, congratulating Joanne Kirkham.
Award Nominee, June 2023
Joanne has has been covering for another member of staff for 2 weeks and not only has she managed to successfully cover both roles she is also the the first person to help and go out of her way for a customer.
Joanne always make sure that the customer comes first and never asks for any help, she is always so joyful, passionate, kind and determined to make the customer is happy. Joanne is a credit to the service department and we would be lost with her.
Well Done Joanne, keep up the excellent work!
Photo to follow - Philip is on holiday (left), Photo to follow - Philip is on holiday, congratulating Philip Smith.
Award Nominee, May 2023
We would like to nominate Phil for how he has managed the Workshop with regards to Sales Vehicle preparation which has met & exceeded customer expectation throughout May.
We had a lot of vehicles arrive late in the month and Phil has always been on hand to get the job done, whether it be turning a car around within the same day so a customer can take delivery before a weekend away or rectifying a fault that has appeared on a handover hours before collection. Phil’s hard work and organisation behind the scenes has meant that we have had a lot of happy customers!
Whilst Phil’s work doesn’t get the direct recognition from our customers we are confident that without his commitment we would not have delivered the 99 vehicles across the Sales department whilst maintaining a CLP score of 100 & 91 for the New/Used team respectively.
Craig Allen (right), General Sales Manager, congratulating Dennis Roy.
Award Nominee, April 2023
Dennis recently delivered a new car to a customer at 7am on his birthday as his wife was taking him away.
Dennis went out of his way to make it special by attaching balloons to the car and even buying him a thoughtful gift.
The customer was so blown away by the service he received he gave us a gold star on his customer questionnaire.
Well Done Dennis
Dennis delivered my car at 7am on the morning of my birthday because he knew my wife was taking me away and knew I would have loved to go away in my new car, the car even arrived with balloons attached, how wonderful was that, 10 star customer service!Dennis Roy is a superstar, from start to finish he has been amazing and I would recommend Dennis and Sytner every time.
– Mr Philip Roberts
Mike Tyson (right), Head of Business, congratulating Robert Broom.
Award Nominee, March 2023
On the last day of March at very short notice our Preparation Manager, Rob Broom, volunteered to handover a car to a customer at Land Rover Maidstone.
On the last Friday of the month as schools were breaking up for Easter, with heavy traffic and torrential rain the return journey of over 400 miles took more than 12 hours but this ensured our customer took delivery of his new car for the weekend.
As any Preparation Manager would have at the end of any month, Rob had a mountain of work to process, he came in over the weekend to catch up on everything he had missed on the Friday.
Well Done Rob!
Mike Tyson (right), Head of Business, congratulating Julie-Ann Sellars.
Award Nominee, February 2023
A customer came to collect their new car and was suffering from travel sickness after a long journey, Julie-Ann looked after the customer, made her several cups of tea and made sure she had everything she needed to feel better.
The customer was really appreciative and managed to enjoy her handover, she even went on to score us 10 out of 10 on her customer satisfaction survey partly due to her experience.
Well done Julie-Ann, excellent customer service!
The lovely lady who welcomed me and gave me several cups of tea on my arrival as I was having a woozy moment due to car sickness. Everyone was so kind and accommodating, thank you x
– Sara Gallop
David Hunter (left), Parts Manager, congratulating Lee Lawrence.
Award Nominee, January 2023
Mr Worrall purchased his Discovery from another Sytner Land Rover Retailer and unfortunately got a slow puncture shortly after and could not locate the locking wheel nut key even though Lee suggested places for him to check in the vehicle.
Lee then took it upon himself to contact the Used Car team at the selling Retailer and explained there was no locking wheel nut key in the vehicle and obtained authority to supply a new set of locking wheel nuts and arranged for the customer to come in to us to have them fitted.
The customer was very impressed with the service he received and commended Lee for resolving the issue for him.
Well Done Lee, another satisfied customer!
Mike Tyson (left), Head of Business, congratulating Nigel Case.
Award Nominee, October 2022
Nigel recently helped a customer who had an issue with her key and was quite fraught and worrying that she wouldn’t be able to secure her vehicle. This was shortly before the business was due to close but Nigel elected to stay behind and wait for the customer so he could resolve her issue which she was extremely relieved and thankful for.
A good example of going the extra mile. Well Done Nigel!
Fantastic service from Sytner Sheffield service/parts- central open/lock completely stopped working on my key (keyless entry still working and was able to drive fine) !- I called them up in a huge panic (obviously worried I wasn’t going to be able to lock my car) 10 mins before they were due to close and Nigel kindly waited for my arrival (25 mins later) to get the key sorted! All working fine now! 1 happy customer! I’m really appreciative! Thank you!
– Liv F
Brian Bannister (left), Aftersales Manager, congratulating Joanne Kirkham.
Award Nominee, September 2022
Joanne was covering both her own role and also covering for another member of her team who was on holiday and worked extremely hard to make sure everything was completed and nothing was missed. Joanne never complained or asked for help and still managed to ensure that we provided the same high level of customer service.
Thank you for all your hard work Joanne!
Helen Rabjohn (left), Reception/Host Manager, congratulating Kerry Sykes.
Award Winner, August 2022
Kerry is one of the newest members of our Reception/Host team and consistently goes out of her way to provide excellent customer care.
On this occasion a customer had ordered an item from our Parts department which was on back order and had waited a long time for it to arrive. When it came into stock, Kerry took it upon herself to deliver the part on her way home as the customer lived nearby. The customer was delighted that Kerry had gone out of her way to bring the part to him and avoid any further inconvenience.
Well Done Kerry keep up the good work!
Mike Tyson (left), Head of Business, congratulating Alison Longstaff.
Award Nominee, July 2022
Congratulations Alison on being our Making it Special nomination for July
On the last Friday of the month with 6 vehicles still to register the Land Rover registration system ceased to operate. Alison not only stayed late that day to see if the system came back online but without hesitation set herself up with a laptop she could take home to register vehicles on Saturday. This made all the difference for 6 customers collecting their new cars who in the end didn’t even know there was a problem
Thank you!
Mike Tyson (left), Head of Business, congratulating Matthew Valentine.
Award Nominee, June 2022
Matt has been with us less than 6 months and is already top of the order take league for Q2 here at Sheffield.
He has received consistently good feedback from customers and most recently from Mr Elliott.
After 40 years purchasing cars and dealing with a number of people in the motor industry his experience with Matt was the best ever and a far cry from his dealings with other prestige retailers
– Mr Elliott
Mike Tyson (left), Head of Business, congratulating Conrad Humphrey.
Award Winner, May 2022
A customer purchased a used vehicle from us and only the day after experienced an error with the service reminder/InControl system.
The customer is very busy and spends little time out of their car so without hesitation Conrad suggested he travel to the customers home address and apply a fix to minimise any inconvenience.
He also went through a number of other questions that had arisen since handover.
Well done Conrad for taking the initiative!
James Hird (left), Service Manager (Centre), congratulating Michael Faulkner & Robert Horne.
Award Nominee, April 2022
Michael and Robert recently received excellent feedback from a customer after his vehicle suffered a complete engine failure.
Mr Pashley was so impressed with the service and quick turnaround he felt he had to make our Service Manager aware.
Well done Michael & Robert!
I just wanted to say how impressed I was with the outstanding service I received from both Michael and Rob in the workshop. To give you some background my Discovery suffered a catastrophic engine failure on the 1st of April, Michael owned the issue, was very supportive to us at a stressful time, keeping us regularly updated, the issue was resolved in 8 working days, which when you consider involved sorting the warranty, ordering parts and changing the complete engine is indeed worth of praise. Both Michael and Rob are a credit to your organisation and you should be proud of them. It goes without saying that I will continue to use Sytner Land Rover and recommend you to others. Keep up the great work. Regards Ian
– Ian Pashley
Mike Tyson (right), Head of Business, congratulating Gemma Horton.
Award Nominee, March 2022
Gemma recently looked after a customer who unfortunately had a number of breakdowns and had lost faith in the vehicle.
Gemma acted as the main contact for the customer and went out of her way to ensure the customer was dealt with patiently and compassionately. The customer exchanged the vehicle and Gemma continued to be the link between Sales & Service
The customer was very complimentary of the way Gemma has handled the issues with her vehicle and said that the service she had received from her had been exemplary.
Hi GemmaI just want to thank you again for all of your assistance from start to finish, you’ve been empathetic, patient, professional and super helpful and I really appreciate it.I’ll no doubt see you again at some point when I bring it in for the service.Thanks again,Rachel.
– Rachel Boot
Craig Allen (right), General Sales Manager, congratulating Peter Hyman.
Award Nominee, January 2022
After being with the business for only 4 days Peter’s first enquiry was a lady who had just moved to the UK from France and once Peter found out that the customer was in fact French he spoke with her in French over the phone and by email, also the video he sent of the vehicle she was interested in buying, greeted her in French.
Peter actually speaks/understands 20 + languages!
The customer was blown away by this and rather than dealing with her local dealer she decided to buy direct from Peter and was delighted with the service and attentiveness provided by him.
Well done for making an exceptional impression and delighting the customer!
Helen Rabjohn (right), Reception/Host Manager, congratulating Nicole Cooper.
Award Nominee, December 2020December 2021
Nicole received a personalised card from a customer thanking her for her excellent service and the customer commented what a credit Nicole is to the business.
After the customer was made to feel unwelcome at another dealer she called in to Sheffield on the off chance and was delighted with the welcome and service she received.
Nicole must have made a wonderful impression as the customer to not only remembered her name but went out of their way to post a special card to her.
Well done Nicole!
Brian Bannister (right), Aftersales Manager, congratulating Geoff Meakes.
Award Nominee, December 2020December 2021
Over the Christmas period one of our customers experienced some issues with his vehicle and Mr Seddon was distraught at the thought of having no vehicle over the holidays.
At this point Geoff stepped up to organise a work around to get it completed in time and ensured the work was covered under warranty.
Well Done Geoff!
I want to say a big thank you to James Hird and Geoff Meakes, for the excellent speedy response to my vehicle breakdown over Christmas the car was fixed in record time and even valeted when I picked it up, so I think Sheffield Guy Salmon deserve a 5 star review.
– Mr Seddon
James Hird (Centre) (right), Service Manager, congratulating Chris Dwyer & Paul Walker.
Award Nominee, November 2021
One Friday afternoon we had a customer’s vehicle in for service and the brakes failed during the inspection, we offered the customer a loan car but he explained that he was booked on a ferry to France on Saturday morning at 7am.
Both Chris and Paul offered to work over to complete the repair whilst the customer waited and the customer left highly satisfied that his trip had not been inconvenience and was keen to start his journey to the south coast.
Well done Chris and Paul for the going the extra mile!
Mike Tyson (left), Head of Business, congratulating Michael Faulkner.
Award Nominee, October 2021
Michael consistently receives good feedback from customers but the 2 examples below are typical of Michael and how he looks after our customers and their best interests.
Mr Hardesty has additional needs and felt that Michael looked after him in the most fantastic way and ensured his visit was a joy rather than a chore which is how he has felt when visiting other dealers in the past.
Mr Riches was having his car serviced (while you wait) and also watched Michael dealing with other customers and found his patient approach and ability to not overwhelm people with technical terms was a credit to him and the dealership.
It comes as no surprise that Michael was a finalist for Land Rover Service Advisor of the year last week.
Well done Michael, keep up the brilliant work!
Mike Tyson (left), Head of Business, congratulating Paul Slater.
Award Nominee, July 2021
Paul has gone above and beyond over the last few months taking it upon himself to help guide new subcontract valeters. He has also arranged overtime if it has been needed in the evening and covered holidays without being asked. Paul even decided to start early to get all loan cars sanitised for our customers.
Paul has been instrumental in ensuring there is enough space around our site for customers to park by moving vehicles to the correct area, again without being asked. This is essential, as we currently have very limited space due to our dealership being fully refurbished and are currently operating between three temporary workshops.
Without his efforts, we do not think we would have been top in our group for customer satisfaction.
Thank you for all your hard work Paul.
Mike Tyson (right), Head of Business, congratulating James Hird.
Award Nominee, April 2021
Following a break in at the dealership where all our vehicle keys were stolen which in turn caused the site to be paralyzed and also caused inconvenience to over 60 customers with sold cars on site at the time.
Without James’ organisation and commitment to the cause we would more than likely lost a number of those sales and led to unhappy customers. James worked tirelessly throughout to ensure the team were all kept up to date with parts on order and work in progress so we could keep customers abreast of the situation daily and give them accurate information.
Due to James’ outstanding efforts we didn’t lose a single sale and customers have taken delivery of all the vehicles that were impacted.
Thank you for all your hard work James, it really is appreciated!
Mike Tyson (right), Head of Business, congratulating Chris Dwyer.
Award Nominee, March 2021
Guy Salmon Sheffield recently suffered a break in which resulted in 200 sets of keys being stolen, 60 of these were for sold vehicles ready for delivery to customers.
Chris has worked tirelessly with his team of people to ensure that the 60 sold vehicles were prioritised yet the work has not been straight forward and at times Chris has had to use his own ingenuity to work around the problems presented re-coding keys etc.
He has done an amazing job, all our customers have now taken delivery of their vehicles, and Chris is also working through many stock vehicles with stolen keys. Throughout the month of March, nothing has been too much trouble for Chris and he has done anything asked of him.
Chris, thank you for all your hard work and patience in what has been an extremely difficult month!
Mike Tyson (right), Head of Business, congratulating Darren Beecroft.
Award Nominee, February 2021
Darren has been essential in ensuring customers vehicles have been sanitised before collection, which makes customers confident to use the services we provide.
Darren has also been pivotal in helping everyone move into temporary workshops while our Dealership is fully refurbished and has generally been pulled from pillar to post by the majority of the Service department during February. He has never once complained and has also provided support throughout the retailer as well as his many other duties.
Thank you for all hard work Darren!
Mike Tyson (right), Head of Business, congratulating Josh Walker.
Award Nominee, January 2021
Josh is always one of our best performing Sales Executives and consistently receives 5* Google & Trustpilot reviews. Many of these reviews show that Josh goes above and beyond to ensure total customer satisfaction especially in current times where we are not able to provide a full sales and handover experience.
Well Done Josh!
Mike Tyson (right), Head of Business, congratulating Nick Roy.
Award Nominee, November 2021
Nick’s quality of work throughout this year has been outstanding. His thought process and work ethic has meant that customer issues have been resolved quickly and clearly on most occasions.
This has been accompanied by first class job card write ups to substantiate the repairs carried out.
I have no doubt that this has helped increase the level of customer satisfaction.
Well Done Nick, keep up the incredible work!
Mike Tyson (right), Head of Business, congratulating Sam Gregory.
Award Nominee, October 2020
A customer collected their vehicle from us after having a service carried out, however, there was an issue with it while the customer was on her way home.
The customer was very nervous as it was dark and raining and she is also unfamiliar with Sheffield. Sam talked the customer through the process and also stayed at work so she could ring the customer to make sure she got home safely.
We then sent a technician to her home the next morning at 8.30am to fix the car and Sam arranged for flowers to be sent to her as an apology. The lady was over the moon with how we had dealt with the situation and was amazed that Sam had called her after she had left work and even given the lady her personal mobile in case there were any other issues outside of work hours.
Sam really turned a bad situation around and wowed the owner with her thoughtfulness.
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, September 2020
When our Service Manager, Martin, had to self isolate at short notice whilst our Aftersales Manager was also on holiday, he took it upon himself to come in on the Sunday to reorganise the diary. This allowed the Service Advisors to continue their week as normal without our customer experience being negatively affected.
He really stepped up when we needed him to.
Mike Tyson (left), Head of Business, congratulating Darren Beecroft.
Award Nominee, July 2020
Our July nomination goes to Darren for the sheer dedication to Guy Salmon Sheffield and taking on responsibilities outside of his role.
Due to staff shortages in our Parts department there was a point in July where we looked like we may grind to a halt, a phone call was made to Darren who was on holiday but he quickly came in to support the Parts team even though this isn’t his speciality. This certainly kept our customers on the road as we could not have done it without him.
The next day was the bi-annual Parts stock check and knowing how short staffed the Parts team were, Darren came in at 6am to assist with this as well. Darren is a great asset to the team and is always willing to help.
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, June 2020
Our June nomination goes to Martin for going above and beyond with assisting a recent customer.
Martin took a call from a customer who was extremely unhappy that his new vehicle had broken down for a second time. Martin arranged for Land Rover assistance to recover the vehicle and once he had finished work at lunchtime he then took a loan car to the customers house to ensure he wasn’t inconvenienced further.
Martin then arranged for his wife to collect him from the customers house as he had no other way of getting home. Thank you Martin for your out of hours assistance
Mike Tyson (left), Head of Business, congratulating Michael Faulkner.
Award Nominee, February 2020
Our February nomination goes to Michael for tuning round a negative situation efficiently. Michael took a call from an unknown customer who had hit a pothole in the recent floods. He rang his local dealer and in his words they were very abrupt and gave him a long lead time before they could even look at his vehicle. Michael took the job on and turned it around with the minimum of fuss to the customers delight.
From the first contact I was impressed by the positive attitude, despite the short notice and your current high workload. In particular, Michael Faulkner listened to my situation and took on the problem. He arranged with your Technician to carry out the check some time on Monday and followed up with slotting in the remedial work on Tuesday in order that we had the vehicle for Wednesday.
My wife was able to successfully carry out her work and informs me that the car is driving excellent with no noise from the suspension.In addition, Michael has taken up the question of warranty and I understand that the work has been completed under that agreement.
You can see from my brief explanation that I am delighted with the service received from your team and can safely say that your company will be my first choice in any future dealings with Land Rover.
Mike Tyson (left), Head of Business, congratulating Elliott Bond.
Award Nominee, January 2020
Our January nomination goes to Elliot who made the experience of purchasing a New Range Rover very special, in what were very difficult personal circumstances for the customer. He did a fantastic job of making this experience very memorable for the customer.
The team have been fantastic with special thanks to Elliott Bond who made the experience very personal and a great memory to keep. My wife was with me at the car handover, she has terminal brain cancer and cannot be cured, so time with her is so precious, Elliott really did make her feel special…
Mike Tyson (middle), Head of Business, congratulating James Hird and Martin Law.
Award Nominee, December 2019
Our December Making it Special nomination goes to both James and Martin for making the extra effort and going out of their way for a customer.
On New Years Eve, 30 minutes before we due to close, our Service Team received two breakdowns. One customer needed to get home to Derbyshire but the last train was due to leave at 5:15pm.
With no time to call for a taxi Martin & James stepped in and arranged for the customer to be taken to the train station. Unfortunately all our Service Drivers were unavailable so James took it upon himself to take the customer himself so that he could make the last train home on New Years Eve.
Mike Tyson (right), Head of Business, congratulating Chris Turner.
Award Nominee, November 2019
Our November Making it Special award goes to Chris Turner, who on a busy day realised there was a backlog of customers waiting to drop their cars off with service. He took it upon himself to come out to the front desk attend to one customer and then carry out road tests with a further 2 customers. After this he then made sure cars that had been dropped off were taken around to the workshop to ensure there were enough parking spaces for further customers.
Well Done Chris and thank you for taking the initiative to go above and beyond!
Mike Tyson (right), Head of Business, congratulating Michael Faulkner.
Award Nominee, October 2019
Michael is our October making it special winner. He recently assisted a customer who’s car had broken down one evening. The customer arrived to collect a loan car after hours and unfortunately Land Rover had provided a Discovery 5 which is much bigger than her Evoque and she was extremely nervous about driving it. Michael spent half an hour going through the controls & features of the vehicle, which gave the customer the confidence to drive it away.
Full marks to Michael, Well Done!
Brian Bannister (right), Aftersales Manager, congratulating Daniel Norie.
Award Nominee, September 2019
During September the Service department came under pressure from a front of house perspective due to training and scheduled days off. Dan stepped up and gave up his day off to relieve the pressure on his colleagues and allow us to maintain our normal service levels without inconveniencing any of our customers.
Thank you for your commitment Dan.
James Hird (right), Service Manager, congratulating Conrad Humphrey.
Award Nominee, August 2019
Conrad consistently receives excellent feedback from our service customers as they really appreciate his personal attention and extensive product knowledge when they have an issue with their vehicle. Below is just one example of where Conrad has gone ‘Above and Beyond’
I bring to your attention the excellent service I received from Conrad (Senior Technician). On Wednesday 21/08/2019 I brought my Land Rover Defender into your premises. The vehicle had developed a leak from oil feed pipes, into the radiator/oil cooler. I expected a long wait as this was not pre-planned maintenance. Conrad took the vehicle into the workshop straight away quickly diagnosed two oil feed unions, which had not been tightened, following recent work by an independent garage. He tightened them to the correct setting and the vehicle was back in my possession within about 20 minutes. Had this not been fixed promptly, and facing a long journey that day, it could have had disastrous consequences as on of the unions was held on by
Mike Tyson (right), Head of Business, congratulating Alex Trafford.
Award Nominee, July 2019
Alex recently delivered a Range Rover to a customer on the Wirral to find when he got there the vehicle wouldn’t fit in the garage due to a lot of items being stored in there. Not to be deterred Alex set about clearing the garage to help his elderly customer who would have otherwise struggled to do this alone as her husband was out of the country.
Well Done Alex for going the extra mile to make Mrs Pritchard delighted with her new vehicle
Craig Allen (left), General Sales Manager, congratulating Josh Walker.
Award Nominee, June 2019
Josh consistently receives excellent customer feedback and regularly receives 5 star Google/TrustPilot reviews
Throughout Quarter 2, Josh had 14 new car surveys returned mentioning him personally as a memorable individual. That as well as delivering 33 cars in the quarter – fantastic performance!!
Well Done Josh
Mike Tyson (right), Head of Business, congratulating Michael Faulkner.
Award Nominee, May 2019
A customer arrived at the dealership at 4pm brought in by Land Rover Assistance with a flat tyre. The vehicle is leased and ordinarily Lease Companies replace tyres on their vehicles themselves but given that the customer was out of area and the business day was drawing to a close, Michael negotiated with the Lease Company to allow us to fit a tyre and get our customers back on the road.
Whilst at the dealership the customer mentioned that her elderly passenger was diabetic and had not eaten all day due to the issues with her vehicle, so Michael arranged for them to be taken to a local supermarket so they could have something to eat.
Well Done Michael, it would have been so easy to say that we could not help on this occasion but you went the extra mile!
Mike Tyson (left), Head of Business, congratulating Josh Walker.
Award Nominee, April 2019
Our Making it Special award for April is Josh who consistently delivers an exceptional level of customer service and is extremely knowledgeable regarding the Land Rover product. Josh receives positive feedback on a regular basis, a small clip from one of many examples is shown below.
We would just like to bring to your attention, the outstanding service we have received from Josh Walker. from entering the showroom to have a general look around, to leaving it last Friday with our new Velar we have received impeccable support from Josh. Nothing was too much trouble for him; he is very knowledgeable about his products, he listened carefully to what we were asking for and gave great advice & guidance when we needed it. We felt really well taken care of and will most definitely return to Josh and Guy Salmon when we are planning to buy our next car.
Well done Josh
Mike Tyson (Left), Head of Business, congratulating Elliott Bond.
Award Nominee, March 2019
Elliott has recently received exceptional feedback from numerous regarding his outstanding level of Customer Service. Below is just one example.
We are about to take delivery of a new Range Rover at the end of this week and I’d just like to send you a quick note in praise of how Elliott has worked with us. Although now in early retirement I’ve worked in Sales & Marketing for most of my career and I mention that just to give some context. We previously bought from another dealer but had become disillusioned with the service. To be honest we visited Guy Salmon for a bit of a look around but the way in which Elliott engaged from the start was friendly, non-pushy and very informative. His style of questioning was calm but drew the information from us to make positive suggestions. There have been bumps in the road as we’ve progressed, not least because we have lived in the US for 14 years, but the quality of his follow up was very impressive and his patience far better than mine. I’m not sure how long he’s been with Guy Salmon but you’ve got a winner there!Many thanks for how Elliott has made this a very positive experience
Keep up the fantastic work Elliott
Mike Tyson (right), Head of Business, congratulating Sam Gregory.
Award Nominee, February 2019
Sam consistently delivers an exceptional level of customer service and regularly receives positive feedback from our customers. A small clip from one such customer is below.
I would like to take this opportunity to say how helpful Samantha has been on the last two occasions I’ve had to bring my vehicle in for work. Both times there were faults which needed rectifying. Samantha worked extremely hard to minimise the cost by persuading Land Rover to deal with the faults without charge. I have to say that in doing this she has retrieved the possibility of my next purchase being a Land Rover. Exceptional customer service is one of the things that can keep customers loyal to a brand, and Samantha’s efforts deserve commending.
During a recent Deep Dive Review with Liz Rowlands (Sytner Team Coach) she uncovered a fantastic Best Advice call involving Sam. Paul Godbehere (Sytner Service & Parts Operations Director) also commented that this was an amazing call with so many great points, it was planned, prepared, positive, solution based and CitNOW was also mentioned.
Congratulations Sam, keep up the amazing work!
Mike Tyson (left), Head of Business, congratulating Daniel Neve.
Award Nominee, January 2019
Our January nomination is Dan who continues to go above and beyond with all his customers and has recently received numerous positive feedback, 2 of which are detailed below.
I recently found an Approved Used Car on the Sheffield website. I telephoned to enquire about the vehicle and spoke to Dan, who was incredibly helpful and professional throughout. We decided to buy using the PCP finance scheme and dealt with Craig for this who was equally helpful and professional. Dan drove the car to our home once we had purchased it and went through the entire vehicle with me. We have purchased several cars from various dealerships and I can honestly say that this experience has been the best so far. I would recommend them to anyone looking for a Land Rover and we will definitely go back when it’s time to replace ours. I must add that we are over 3 hours drive away from Sheffield, however still nothing was too much trouble. thanks so much to all.Lara Loomes.
I just want to compliment one of your sales team at Guy Salmon Sheffield, his name is Daniel Neve. Daniel provided me with a thoroughly professional and hassle-free service when I recently bought my new car. Nothing was too much trouble andhis advice and overall level of assistance was exceptional. Well done to him and all at Guy Salmon. Dr Muggleton
Well Done Dan, keep up the good work!
Mike Tyson (left), Head of Business, congratulating Gary Froggatt.
Award Nominee, December 2018
Our Making it Special nomination for December goes to Gary Frogatt.
On New Years Eve our workshop were struggling to obtain a part which was on back order, this was delaying the completion of an engine replacement. One of our Parts Advisors found that Guy Salmon Knutsford were the nearest dealer showing the part in stock and without hesitation Gary called his customers to ask if their parts could be delivered the next working day to enable him to collect the part from Knutsford. Knowing the importance of getting this particular job completed Gary collected the part and arrived back in time for the work to be completed before close of business and the vehicle returned to the customer.
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, October 2018
One Friday in October the JLR systems were down which meant Martin could not put the warranty information onto the job cards ready for first thing Monday.
Knowing he was on a training course on the Monday, Martin came in to the dealership in his own time on Sunday to print the details off and add to the job cards, so our Service Advisors could give the correct information to the customers.
Thank you for going above and beyond Martin!
Mike Tyson (right), Head of Business, congratulating Joanne Kirkham.
Award Nominee, September 2018
Our September nomination for Making it special goes to Joanne Kirkham, who whilst working on a Saturday morning received a breakdown vehicle. However, the replacement car from Land Rover for the customer was unavailable, so Joanne spent some time tracking this replacement vehicle to a Jaguar dealership.
Joanne offered to take the customer to the Jaguar dealership in her own time to collect the vehicle but the customer was happy to take a taxi provided by the company.
Well done to Joanne who went the extra mile in keeping a valued customer mobile.
Mike Tyson (centre), Head of Business, congratulating Ryan Broadhurst & Nigel Case.
Award Nominee, August 2018
Our August nomination goes to joint winners Ryan and Nigel who have joined forces to become a great team and radically changing the level of service provided to our workshop.
Whilst doing this they have drastically reduced Vehicle Health Check times to the lowest they have ever been (average time – 2 minutes) which in turn has enabled our Service department to improve the speed of which VHC reports are provided to customers who can then make a decision to authorise additional work.
Well done, keep up the good work!
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, July 2018
A customer purchased a new Discovery Commercial from us and immediately suffered gearbox problems and needed to leave the vehicle with us without notice.
The customer needed a loan car for his business needs but at short notice we didn’t have a suitable loan car available so Martin loaned him a Discovery Sport so he could at least get home. Once a Discovery 5 came back in from another customer, Martin arranged for the vehicle to be cleaned and fuelled and then delivered onto the customer in his own time, so the customer wasn’t inconvenienced any further.
Mike Tyson (left), Head of Business, congratulating Natasha Leggett.
Award Nominee, June 2018
Natasha consistently receives positive feedback but this one from one of her customers really stood out and highlights the time and effort Natasha spends with them to make sure they are completely satisfied with the vehicle they are purchasing.
We visited your Sheffield showroom October last year and Natasha showed us round some cars and went through different finance options, this was all done with no pressure to buy, as we explained we didn’t want to buy straight away. Natasha sent a personalised video of the Discovery Sport which was a great personal touch. I emailed Natasha at the end of May and advised we would like to buy a car in June and we visited the showroom and went on a test drive. Natasha was really down to earth and we ended up buying a brand new Discovery Sport which I was nervous about but Natasha made this process so simple and was really informative all the way through the process. We collected the car and the customer service Natasha delivered was outstanding and really added the personal touches. I would like Natasha to be recognised for her outstanding customer service and hope that she truly knows she made our journey from looking to buy really comfortable and easy. I would fully recommend to anyone to visit your Sheffield showroom and would advise to speak to Natasha as the whole journey was exceptional and she provides a first class service.
Mike Tyson (left), Head of Business, congratulating Daniel Neve.
Award Nominee, May 2018
Our May Making it Special nomination goes to Daniel Neve, after receiving this fantastic customer feedback. Well done Daniel.
Daniel has been extremely helpful throughout the process (we essentially bought the car over the phone, based on the hard work he put in sourcing the car for us and arranging for the extra kit to be fitted). Our previous dealings with our local Land Rover dealer had been awful and we were treated like second-class citizens because we were “only” buying a £25k car not a top-of-the-range Range Rover. Thankfully the experience with Dan has been completely the opposite and it has restored our faith in the Land Rover brand – he has been a credit to your company. We look forward to finally meeting him on Saturday!
Many thanksMr & Mrs Bevan
Mike Tyson (right), Head of Business, congratulating Philip Smith.
Award Nominee, April 2018
Philip has recently volunteered to take on the role of Workshop Controller in our newly acquired second Workshop. He has done this with a positive and helpful attitude, taking full control of numerous breakdown jobs and has helped to turn them around in a very efficient manner, getting customers back on the road as soon as possible with minimum inconvenience.
Philip has been exceptional at keeping all relevant members of our Service team updated daily so our customers can be kept informed at all stages.
It is also worth noting that our First Time Fix has increased to 81% which we feel Philip has been largely responsible.
Well Done Philip, keep up the good work!
Mike Tyson (right), Head of Business, congratulating Chris Taylor.
Award Nominee, March 2018
At the end of March Chris had a full day of handovers, all of which took longer than anticipated leaving him to do an off -site handover in Surrey, which was a 360 mile round trip.
He left the dealership at 4:00pm, completed his handover and made it back home at 11:00pm. He was back at his desk at the usual time the following morning leaving the customer delighted to be driving their new Discovery for the Easter holidays. Chris always goes above and beyond to put his customers needs first including working nearly all of his days off.
Great customer service!
Mike Tysodn (right), Head of Business, congratulating Rob Broom.
Award Nominee, February 2018
Rob has been with the business for a number of years now. He consistently goes above and beyond for all of his customers. His customer Mr Andrew Smith from Essex was no exception to the rule. Rob sold the vehicle to Andrew just before he went on annual leave for two weeks in February. As part of the negotiation the customer had requested that the vehicle be delivered to his home address. So as not to delay the delivery and disappoint the customer, Rob agreed to deliver the vehicle whilst on annual leave. The customer had requested that Rob arrive at 8am; a very early start for Rob that day, however, her was there on time.
Congratulations to Rob for making the customer feel very special!
Mike Tyson (left), Head of Business, congratulating Geoff Meakes.
Award Nominee, January 2018
Geoff Meakes has been nominated many times since the “Making it Special” Awards began. He always tries to go above and beyond for his customers wherever possible. One Friday evening just before we were about to close for the day Mr Patania telephoned into the business. The brakes on his vehicle were making a horrible noise and he had a long journey ahead of him on the Saturday morning. All the technicians had left for the day so Geoff was faced with a problem. He agreed to meet Mr Patania at his home address in Doncaster the following morning at a time to suit so that his plans would not be spoiled. The customer was hoping for an early start and asked Geoff to meet him at 8am. Geoff met the customer, handed over the loan car and sent the customer on his way. He then drove Mr Patania’s car back to the business in Sheffield. Geoff wasn’t scheduled to work that Saturday morning and had given up his free time to help our customer.
Well done Geoff, you made it special for Mr Patania.
Mike Tyson (right), Head of Business, congratulating Sean Jackson.
Award Nominee, December 2017
The Sales team delivered a new Range Rover Autobiography to Warrington on 18th December. On Friday 22nd Dec at 4.30pm the customer reported back the were numerous faults with the vehicle and indicated that she didn’t feel confident to drive the vehicle over the Christmas and New Year period. Sean abandoned his Christmas shopping plans on 23rd December and took a demonstrator vehicle to Warrington for the customer to use over the holiday period and brought the faulty vehicle back to the dealership.
Well done Sean, you made it special for our customer.
Mike Tyson (left), Head of Business, congratulating Sam Gregory.
Award Nominee, November 2017
Sam Gregory is a key member of the service team. She constantly goes the ‘Extra Mile’ to give our customers excellent service. Year to date she lies in second position in the Gold Star League with an amazing 47 gold stars.
Sam always has amazing feedback from her customers and is a true asset to the business.
Well Done Sam!
Mike Tyson (left), Head of Business, congratulating Sam Gregory.
Award Nominee, October 2017
Sam Gregory is a key member of the service team. She constantly goes the extra miles to give our customers excellent service. Year to date she lies in second position in the Gold Star League with an amazing 47 gold stars.
Sam always has amazing feedback from her customers and is a true asset to the business.
Well Done Sam!
Mike Tyson (left), Head of Business, congratulating Natalie Pidcock.
Award Nominee, September 2017
Natalie is an integral part of the service team. She is very focused, especially when it comes to customer satisfaction. Her role involves some warranty administration, invoicing, email booking confirmations and follow up calls. September was a very busy month which meant that Natalie had lots of follow up calls to make. Her can-do attitude enabled her to do this with ease. The CLP results speak for themselves Customer follow up – Natalie is at 95%. The region average is 76%, the group average is 72% and finally, the national average is 69%.
Well done Natalie, I think you were definitely making it special for our customers!
Mike Tyson (left), Head of Business, congratulating Barry Hague.
Award Nominee, August 2017
Barry has worked for Guy Salmon Land Rover in Sheffield for many years and is a familiar face around the business. He has been nominated many times since the “Making It Special” Awards began. On this occasion, he has been nominated by one of his colleagues in the Service Department. A part required for a repair was showing as ‘available’ at the factory so it was ordered. Unfortunately, it failed to turn up the following day with the normal delivery. Barry took it upon himself to locate the part at another retailer with the nearest being in Huddersfield. He organised the collection with our parts delivery driver. This action allowed the repair to be completed and the customer could then collect their vehicle at 10:00am as agreed. Without Barry’s help, a customers car would have been off the road for longer than it needed to be and also the loss of a loan car for another day at least. Barry had truly made it special for our Customer and the Service Department.
Geoff Meakes
Award Nominee, July 2017
Geoff has been with Guy Salmon for many years. He started as a technician and then progressed to a service advisor role which he has been doing for several years. He has been nominated by a member of the Service team because he always goes out of his way to help where ever he can, getting it right and making it special for customers and colleagues alike. “He’ll come in early to move cars to make life easier for our customers and his colleagues. He’ll also stay behind if other members of the service team are running late so they don’t have to walk to the car park on their own. It’s a really sweet thing to do” says Kerry Agar, a member of the Service team. “Geoff is truly a One Team player,” said Brian Bannister, Service Manager.
Mike Tyson (right), Head of Business, congratulating Nick Roy.
Award Nominee, June 2017
During June the service department at Guy Salmon Land Rover Sheffield has been very busy. The technicians have been working lots of hours to fulfil customer and sales department needs. One important part of aspect of the work they do is getting it right the first time.
Throughout the month of June Nick has had no faults highlighted on quality issues and is going the extra mile with very technical jobs to make sure the car is right the first time for the customer.
– Conrad Humphrey, Master Technician.
Conrad was so impressed with Nick’s efforts that he nominated him for this month’s ‘Making it Special’ award.
Well done Nick from all at Guy Salmon Sheffield.
Mike Tyson (left), Head of Business, congratulating James Wynn.
Award Nominee, May 2017
James is one of our newer Sales Executives and has recently graduated from the Sytner Graduate Program. He always receives excellent feedback. Please see the verbatim comments below. I think he succeeded making this customer feel very special. Well done James!
James went the extra mile to ensure I found a car to meet my needs.
James encouraged me to try the automatic as well as the manual version of the Discovery Sport. When I expressed nervousness in driving an automatic car he helped me to feel safe and confident enough to give it a try. I ended up purchasing the automatic version and I’m really glad I did.
Overall a very positive experience and I love my new car. Thank you.
Mike Tyson (right), Head of Business, congratulating Neil Batty.
Award Nominee, April 2017
During a busy month, Neil worked 72.5 hours overtime, including every Saturday and a Sunday. His extra productivity has made it possible for the business to deliver a large number of March registrations without affecting the day to day running of the Service department and also made a large contribution to the service department bottom line. He made it special for both internal and external customers.
Well done Neil!
Mike Tyson (left), Head of Business, congratulating Samantha Gregory.
Award Nominee, March 2017
Samantha will always go the extra mile for customers, giving them exceptional customer service. She recently went out and bought a customer lunch from her own pocket as he was waiting for a five hour repair. The customer was delighted and felt very special.
Sam also waited after the close of business for one of her customers who had been caught up in traffic and was over half an hour late. She looked after her and her son exceptionally, offering them drinks and not rushing them. The customer was over the moon and wrote into the business to praise her.
The verbatim comments on the customer surveys stand out too, please see a couple below; “Always make you feel like nothing is too much trouble” “Very polite, and very helpful, did everything in one visit, even trained me on how to use the menu’s”.
Paul Slater
Award Nominee, February 2017
Paul Slater is an integral part of the Guy Salmon Team. He always likes to put the customers first and his main priority is to make sure service customer cars are valeted and ready to go at the end of the day. His other role is making sure there is plenty of room for customers to park in the morning when dropping their vehicles off for service. Whilst Paul was busy moving cars around in the car park one morning earlier this month he found £180 on the floor. It was just a bundle of notes and not in a wallet as you would expect. He promptly handed it into the Service Manager. Later that day a parts customer who had been into the business earlier called up to ask if we had found the £180 which had slipped out of his pocket. He was hoping it had been found as it was money for his daughter’s birthday present. We were delighted to let the customer know we had found it and he was very happy that we had.
Mike Tyson (right), Head of Business, congratulating Rob Broom.
Award Nominee, January 2017
Rob recently sold a Freelander to a gentleman in Shrewsbury. Shrewsbury isn’t local to us and the customer was wary of buying a car without seeing it. Rob went the ‘Extra Mile’ sending several videos to the customer showing the vehicle and addressing any concerns the customer may have had. In the customer’s words “nothing was too much trouble”.
When the vehicle was delivered the customer was delighted and wrote in to praise the excellent service he had had from Rob. He was particularly impressed with the contact after the vehicle was delivered. This is not a one-off situation. Rob consistently delivers an excellent standard of service to all of his customers and sets the standard we all aim for. Well done for making our customers truly feel special.
