. (left), ., congratulating James Forrester-Ioannou.

James Forrester-Ioannou

Jaguar Land Rover Huddersfield

Award Nominee, November 2024

A loyal customer of ours recently faced a significant challenge when their vehicle was diagnosed at another dealership for an engine replacement. Initially, the repair was not covered under their extended warranty, leaving them potentially facing a daunting £15,000 repair bill.
Recognising the stress this caused, our dedicated employee, James, took it upon himself to advocate tirelessly on the customer’s behalf. Thanks to his exceptional knowledge and expertise, James successfully secured coverage for the engine replacement, reversing the initial decision and authorising the repair under the warranty.
This not only alleviated a substantial financial burden for the client but also reinforced the trust and commitment to care that we strive to provide to all our customers. James truly went above and beyond, making a real difference in ensuring the customer’s needs were met.