Sytner JLRS Division
Andy Penn (right), Head of Aftersales, congratulating Craig Bales.
Award Nominee, February 2025
Our Making it Special nomination for the month of February is Craig Bales.
We received some exceptional feedback which was sent to our Divisional Managing Director and Head of Business on how fantastic Craig was at reassuring and assisting some elderly clients.
The feedback speaks for itself….
Well done, Craig!
Feedback Message: Subject: Appreciation for Exceptional Service by Craig BalesDear Mr. Mann,I am writing to express my sincere gratitude for the outstanding service provided by your team member, Craig Bales, at Sytner Jaguar Coventry on Friday, 14th February.My elderly parents, both in their late 70s, arrived at your dealership just before closing time with an issue—the electric window on their car wouldn’t close. They were particularly concerned about leaving their car window open over the weekend. Despite the late hour, Craig went above and beyond to assist them. He offered to take the car and sort the issue over the weekend, ordered an Uber for them, paid for it, and ensured they didn’t have to wait outside in the cold. He waited with them after everyone else had gone home.His professionalism, patience, and empathy made a significant difference to my parents, who were understandably worried about the situation. Craig’s willingness to go above and beyond, even beyond normal working hours, is truly commendable and speaks volumes about the values and customer service standards at Sytner Jaguar Coventry.Please pass on my heartfelt thanks to Craig—I deeply appreciate his dedication and generosity. This experience has reinforced our trust in your dealership, and we will not hesitate to recommend Sytner Jaguar Coventry to others.Thank you once again for the excellent service.
– Kirstie Wykes
