Sytner JLRS Division
Nick Miernik (left), Head of Business, congratulating Michelle Ryman.
Award Nominee, June 2025
This month’s Making It Special Award goes to Michelle Ryman whose exceptional commitment to customer care turned a potentially negative experience into one of reassurance and professionalism. When a new client found himself in a stressful situation after not receiving a promised call from another retailer, Michelle stepped in and provided a steady, reassuring presence. Despite it being the weekend with no manager on site, Michelle took initiative, liaising with the team remotely to ensure the matter was being addressed—even though it involved an awkward issue following the customer’s lengthy visit to our dealership. What truly stood out was Michelle’s unwavering communication. The client was kept informed throughout, and even on Michelle’s day off, she followed up to ensure the issue had been resolved, showing genuine care and responsibility beyond the call of duty. By staying calm under pressure and putting the customer first, Michelle made a real difference—demonstrating exactly what it means to “make it special.” Congratulations and thank you for your dedication!
