Sytner JLRS Division
Mike Tyson (right), Managing Director, congratulating Joanne Kirkham.
Award Nominee, July 2025
A distressed client contacted us after her car had broken down on the motorway. She was stranded with her three young children and was understandably very upset, having been unable to reach Land Rover Assistance directly.
Recognising the urgency of the situation, Joanne immediately took it upon herself to contact Land Rover Assistance on the client’s behalf. She provided the exact location and clearly communicated the seriousness of the situation to ensure that help was dispatched as quickly as possible. Thanks to Joanne’s quick thinking and empathy, the client and her children were recovered safely and without delay.
The following day, the client’s parents sent Joanne a bouquet of flowers as a heartfelt thank you for going above and beyond to ensure the safety and well-being of their daughter and 3 grandchildren.
Well done Joanne, this is a shining example of outstanding customer service and doing the right thing for our clients.
