Sytner JLRS Division
Gary Slater (right), Head Of Business, congratulating Lydia Guiver.
Award Winner, August 2025
Lydia consistently goes above and beyond, not only in her role as a Bodyshop Advisor and Estimator, but in how she supports clients and colleagues with positivity, professionalism, and compassion every single day.
Whether it’s helping the Drive Thru team each morning, training new staff with patience and encouragement, or adapting her communication approach to support a deaf client, Lydia embodies what it means to truly make it special.
A recent client shared their appreciation too:
“We wanted to thank you for going ABOVE AND BEYOND… We wish there were more people at JLR with the same work ethic and professional attitude towards customer satisfaction as you have displayed to us. MISSION ACCOMPLISHED!”
One particular moment stood out to the colleague who nominated her:
“A deaf client came into the showroom to drop off their car. Without hesitation, Lydia adapted her approach to ensure the client felt comfortable and fully understood. She communicated clearly and respectfully, showing empathy and professionalism. She even went the extra mile by writing everything down so the client had clarity and peace of mind. It was a small moment that made a big impact and perfectly captured how Lydia always makes every customer feel valued and understood.”
Thank you to Lydia, for the energy, empathy, and excellence you bring to work every day. You make a real difference.
We wanted to thank you for going ABOVE AND BEYOND... We wish there were more people at JLR with the same work ethic and professional attitude towards customer satisfaction as you have displayed to us. MISSION ACCOMPLISHED!
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