Sytner JLRS Division
Adam Cartwright (right), Business Manager, congratulating Mark Newman.
Award Nominee, March 2024
In the week between buying a new Volvo and collection, our customer suffered a heart attack. Upon his return home from hospital, Mark arranged to take the new car over to our customer to do the handover for the family at their home.
He had arranged to spend as much time as needed with them to ensure everyone was comfortable with the new vehicle.
The customer’s wife was overwhelmed and emotional at the level of customer service that Mark had delivered. The family has since told us that they will no longer be buying anything other than Volvo going forward.
