Sytner JLRS Division
Phil Kendall (left), New Car Sales Manager, congratulating Tom Kitchen-Dunn.
Award Nominee, January 2025
Fantastic client verbatim posted on Trust Pilot
We had an excellent experience at Sytner Land Rover, thanks to Tom’s outstanding support. From the moment we arrived, he was incredibly patient, knowledgeable, and attentive, taking the time to guide us through various vehicles and options to ensure we found the perfect family car. Tom’s flexibility and willingness to accommodate our needs made the whole process seamless and enjoyable. He never rushed us, answered all our questions thoroughly, and provided honest, insightful advice. His dedication and expertise truly set him apart, and we couldn’t be happier with our purchase. If you’re looking for a professional, friendly, and genuinely helpful experience, we highly recommend visiting Sytner Land Rover and asking for Tom. Thank you for making our car-buying journey so smooth and enjoyable!
– Mrs Foley
Jason Courtney (left), Head of Business, congratulating Tina Price.
Award Nominee, September 2024
Tina Price!! Our unsung hero in the Accounting department, consistently demonstrates an unwavering commitment to her role. Her meticulous attention to detail, combined with her unparalleled dedication, has made her an obvious choice for Making It Special Nomination for September.
Tina literally never stops, works hours far beyond what is expected and never complains but always has a smile on her face. Without Tina, Land Rover Conwy would just grind to a halt.
Simon Cheung (left), Used Car Sales Manager, congratulating Nik McGilloway.
Award Winner, February 2024
Nik delivered a brand new RR SV Edition one to one our very loyal clients – Troy Baker. After only 400 miles the car unfortunately developed an issue with the transfer box.
Nik spent several hours (including late evenings & his day off) updating Troy, liaising with JLR to have the car repaired as quickly as possible.
Troy was extremely grateful for all his help, support and “Going above and beyond” to the extent that he emailed Patrick McGillycuddy & Mark Potter who personally contacted Nik to offer their gratitude and congratulations.
Marcus Thank you very much for the call, its very much appreciated. As discussed on the phone the way JLR has handled this so far has been fantastic, the response to sort the issue is second to none. Having had Range Rover products for years I have become so accustomed to them and their refinement I forget what an extraordinary vehicles they really are. On the run up to the RRS SV arriving I had a 510e Autobiography with all the bells and whistles on and sadly sold it towards the end of August in anticipation of the impending arrival which was originally due September, that sadly got delayed from 1 month, without my beloved car, to finally end at 5 months it was during that time my family and I realised just how much we missed it, without doubt the worlds, best SUV brand. And I do not say that statement lightly, during my waiting period for the RRS SV dare I say 'I kissed a few frogs' to see if the grass was any greener as the delays rolled on. Like Goldilocks I tried a few things - Astons DBX707 nice but no family car and very underwhelming if I was to be honest, Lamborghini Urus who wants an Audi in an over priced bulls clothing plus I can't unsee the doors (it has a short front doors v the long rear doors) up close its way more apparent, Bentley Inside is gorgeous, outside well its no looker, but the most surprising of all, the big daddy, the Rolls Royce Cullinan, I test drove the magic carpet ride and frankly was not impressed at all and the sales person was open 'that selling a Cullinan to a New Range Rover driver' is the hardest sell as the differences are minimal except it costs over twice as much! In short what Range Rover has done with its newest lineup from Evoque to Full Fat RR is exceptional and very hard to beat on so many levels. The current problem on my car is a glitch, it can happen regardless of how many processes are in place, a faulty part is a faulty part and it will fail especially if its not visible or testable at manufacture, how its been handled so far is simply amazing, I know the RRS SV is a flagship product that's so new that no one wants a problem out the gates, I get it, but mechanisms can fail I was just the unlucky person to receive 'that' vehicle. Nik McGilloway at Conwy Land Rover has been exceptional, I have never known a salesperson like him, he does not stop at the sale of a car. This last week he has worked every avenue to sort this unfortunate issue, even on his day off and after hours. I have run, owned and worked with business all over the world and never come across a sales guy this committed to his craft, he is absolutely what the JLR brand needs at the coal face and I hope his service to the JLR brand is recognised, because in the world we find ourselves in today it is very rare to find such a committed staff member. I look forward to getting this amazing car back so I can get to grips with it again as its owner and driver, and finally give it the review it deserves through https://www.youtube.com/@DrivenPlus Kind Regards, Troy Baker
– Troy Baker
