Sytner JLRS Division
n/a (left), n/a, congratulating Talat Mahmood.
Jaguar Land Rover Huddersfield
Award Nominee, February 2025
We would like to nominate Talat Mahmood, Parts Trade Specialist, for March’s “Making it Special” nomination.
Tal, who is dedicated to handling Parts Trade customers, went above and beyond on what was an extremely busy day for our team. He engaged with a customer who had an engine warning light on and was seeking advice about the issue. Knowing that his service colleagues were busy, Tal took it upon himself to leave his parts responsibilities and directly address the customer’s concerns. He coordinated with the Technician, asked a Service Advisor about their availability, and kept the client updated throughout the process.
Instead of simply transferring the call to Service Reception, Tal took full ownership of the situation, ensuring the customer’s journey was as seamless as possible. This proactive and thoughtful approach speaks volumes about his dedication to providing exceptional customer service.
The customer was so impressed that they wrote in to express their gratitude, describing Tal as “a credit to your company and an example of how a customer should be treated,” alongside a glowing five-star review.
Tal’s “own it and solve it” attitude has been praised by all of his colleagues, and I believe his outstanding teamwork and commitment to customer satisfaction make him a perfect candidate for this nomination.
N/A (right), N/A, congratulating Liam Halliday.
Jaguar Land Rover Huddersfield
Award Nominee, January 2025
I would like to nominate Liam Halliday for January’s “Making it Special” award.
Liam consistently goes above and beyond for our clients and has earned numerous Gold Stars and fantastic Google reviews for his dedication.
This month, I want to highlight his exceptional care for our client, Claire Dysart. Claire had a very poor experience with the dealer from whom she bought her car and came to us for rectification and warranty work, Liam stepped in to turn things around and ensure her visit with us was nothing short of special.
Liam took it upon himself to take care of all the details, including arranging new plates, having the car professionally valeted, and ensuring it was beautifully presented in the handover bay. He made sure Claire received the outstanding experience she should have had from the start.
To top it off, Liam even arranged for a Lego Defender for Claire and her family, which truly delighted her.
She left glowing feedback, and it’s clear that Liam’s efforts made a huge impact. His dedication to creating exceptional experiences for our clients makes him more than deserving of this nomination.
Absolutely fabulous experience from start to finish. After being let down by another dealership Sytner Land Rover more than made up for the bad experience we encountered. A special thanks to Liam in service who went above and beyond in my opinion, a very helpful, professional dealership. 10/10
– Claire Dysart
Paul Williams (left), Head of Business, congratulating Tom Rookledge.
Jaguar Land Rover Huddersfield
Award Nominee, December 2024
Tom’s dedication to delivering exceptional service shines through in every interaction, earning him the highest number of gold stars and an impeccable 100% customer satisfaction rating for the whole of 2024.
His genuine care, attention to detail, and relentless pursuit of excellence have made a lasting impact on every customer he serves. Whether guiding someone toward their dream car or ensuring a seamless purchasing experience, Tom consistently goes above and beyond.
This recognition reflects not only his outstanding work but also his ability to inspire the team and elevate the dealership’s reputation.
Thank you, Tom, for your unwavering commitment to setting the highest standards of customer care. You truly make our dealership special!
Keep up the fantastic work!
. (left), ., congratulating James Forrester-Ioannou.
Jaguar Land Rover Huddersfield
Award Nominee, November 2024
A loyal customer of ours recently faced a significant challenge when their vehicle was diagnosed at another dealership for an engine replacement. Initially, the repair was not covered under their extended warranty, leaving them potentially facing a daunting £15,000 repair bill.
Recognising the stress this caused, our dedicated employee, James, took it upon himself to advocate tirelessly on the customer’s behalf. Thanks to his exceptional knowledge and expertise, James successfully secured coverage for the engine replacement, reversing the initial decision and authorising the repair under the warranty.
This not only alleviated a substantial financial burden for the client but also reinforced the trust and commitment to care that we strive to provide to all our customers. James truly went above and beyond, making a real difference in ensuring the customer’s needs were met.
Paul Williams (right), Head of Business, congratulating Adele Bryant.
Jaguar Land Rover Huddersfield
Award Nominee, October 2024
This month’s Making It Special goes to Adele Bryant who gave a truly outstanding service and experience to a customer who’s day was not going well at all!!
We had a customer who was trying to transfer his balance so he could collect his brand-new RR, but unfortunately, he was running into some frustrating issues with his bank. The bank wasn’t being very helpful, and understandably, the customer was becoming quite frustrated. Adele (Accounts assistant), being the proactive and caring colleague she is, stepped in to assist.
Not only did Adele patiently walk the customer through the process, but she also stayed with him for over two hours past her leaving time from work, offering support as he worked with the bank on the phone. Her calm demeanour and unwavering patience helped to keep the customer composed during a stressful situation.
The customer was so impressed by Adele’s kindness and dedication that he came back the next day with his wife to thank her in person. To top it all off, he sent a beautiful bouquet of flowers to express his gratitude.
Adele’s commitment to ensuring the customer’s needs were met, even when it required going above and beyond, is a wonderful example of the exceptional service we strive to provide.
A big well done to Adele for her outstanding effort and for making such a positive impact on our customer.
Paul Williams (right), Head of Business, congratulating Robert Murray.
Jaguar Land Rover Huddersfield
Award Nominee, September 2024
Rob’s client took delivery of his new vehicle which subsequently broke down. Rob went to collect the vehicle from the client’s house in his own time on Friday evening. He then broke down in it himself and didn’t get back home until 12:30am Saturday!
Paul Williams (right), Head of Business, congratulating Holly Riley.
Jaguar Land Rover Huddersfield
Award Nominee, August 2024
Holly was nominated due to lovely message received from a client. She consistently delivers outstanding customer care and goes above and beyond with every client that walks through the door. Nothing is ever too much trouble and the message from Mr & Mrs Brailsford just prove what a fantastic asset to JLR Huddersfield she really is!
Good Afternoon The above vehicle has been at the Huddersfield dealership for quite few weeks due to engine failure. I dont have the words to describe how we feel after choosing a prestige brand and for this to happen. We were extremely angry and so anti LR . We said we would never buy a Land Rover again. However Hollys exceptional customer care has changed our minds. She has demonstrated customer care at the highest level. Her communication throughout the process has been exceptional.You are extremely lucky to have her as part of your team. We will now be buying a new Land Rover. This will not be from our local dealership in Sheffield. But from Huddersield because of our amazing experience with Holly Your sincerely Jane and Craig Brailsford
– Mr & Mrs Brailsford
Paul Williams (left), Head of Business, congratulating Rebecca De Bemels.
Jaguar Land Rover Huddersfield
Award Nominee, July 2024
Rebecca was contacted by Roadside Assistance regarding a vehicle that was stranded in the middle of a busy road, they could not attend until 6.30-7.30pm so Rebecca, out of hours, went to the vehicle and stayed with it until assistance arrived to ensure the vehicle was safe.
In addition to this Rebecca received a huge 18 gold stars in July with fantastic feedback from our clients!
Paul Smith (right), Aftersales Manager, congratulating Maurice McQuade.
Jaguar Land Rover Huddersfield
Award Nominee, June 2024
Maurice was nominated by Paul, our Aftersales Manager after a customer popped by with a paint issue on his vehicle and Maurice dropped everything to sort it out for him.
Within 5 minutes the paintwork was like new and the customer could not have been happier and proceeded to send an email to the Aftersales Manager to express his gratitude and delight.
Paul Smith(Left) Paul Williams(Right) (left), PS Aftersales Manager PW Managing Director, congratulating Steve Kaye.
Jaguar Land Rover Huddersfield
Award Nominee, April 2024
Steve was nominated by his manager Mark Holmes for his exemplary attitude and productivity which is currently at 168% and in one month alone he sold 224 hours generating revenue of £27909.00.
Paul Williams (left), Managing Director, congratulating Gill Copley and Holly Hiley.
Jaguar Land Rover Huddersfield
Award Nominee, January 2024
Gill and Holly are the unseen angels at the site and ensure that everyone is kept super clean and tidy in all areas of the site and always with a smile for everyone. Nothing is too much trouble for them and they always go the extra mile; they have both volunteered to be fire marshals and Holly is a first aider.
Recently they have both assisted with helping contractors on site to ensure they haven’t got lost and Paul Williams commented on how welcome they made him feel when he first arrived at Huddersfield.
This is a role that doesn’t get recognised with google reviews or gold stars and should be recognised.
Paul Williams (left), Managing Director, congratulating David Wilde.
Jaguar Land Rover Huddersfield
Award Nominee, February 2024
David was nominated by his Manager John Rogers: for “Making It Special” for this review. His breadth of knowledge on classic Jaguar parts is second to none and he takes it all in his stride. He does not ask for recognition or chase it, he just gets on with the task in hand with minimal fuss and is always willing to help colleagues with their Jaguar enquiries.
David is in early each morning helping to unpack the delivery, splitting the trade and workshop orders and getting the drivers loaded up and on there way, again with no fuss.
Purchased a brand New Evoque in 2022 and just booking it in for its 1 st service. I also recently purchased a 2010 XKR Convertible needing some TLC. I have had fantastic help and support from the parts dept guys especially David. He is very very helpful and i have spent well over £1000 on new parts with him. Well done to all The Parts Dept Team Kind wishes Adrian Griffin
– Adrian Griffin
Paul Williams (left), Managing Director, congratulating Connor Adamson.
Jaguar Land Rover Huddersfield
Award Nominee, March 2024
Connor was nominated by his Manager Charlotte. Connor has provided excellent customer service resulting in a high number of gold star surveys and positive customer reviews on both google and Trustpilot
Connor has made every customer feel special and each handover has been handled with the utmost professionalism and care.
Picked up my new car yesterday and the whole experience was amazing. All the staff were really friendly and helpful, especially Connor who was dealing with the hand over of my car. Even my son commented what a nice guy he was 😊. Everything was explained in detail about how to use the car and it was exactly how I expected, if not a little better! The big reveal was exciting! Thank you so much & I’m absolutely loving my new car! Claire 09/03/2024 14:31Fantastic experience today picking up my new car. Amazing service from Connor Adamson, extremely friendly, professional and knew the vehicle inside out. A great representation of the business!The 'reveal' was a great touch and made the whole process special. Can't fault it and would recommend to all. Anna Hunter19/03/2024 18:16
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