Sytner JLRS Division
Matt Chipper (left), Head of Aftersales, congratulating Kuram (Sunny) Balkhu.
Jaguar Land Rover South West London
Award Nominee, March 2025
Great Client reviews on Google and he has gone above and beyond to step up to support his colleagues who are new to the Service Advisor role.
Zoe Manning
Award Nominee, February 2025
I would like to nominate Zoe Manning for Making it Special for the following reasons:
• If I am stuck with a tricky Admin situation that I don’t necessarily know the answer to or need some advice in general Zoe has helped me out time and time again.
• I’ve witnessed time and time again that Zoe is often going above and beyond on a daily basis for not just myself when I need assistance but fellow pears whether that be my direct colleague’s in Service, the Prep Team she coordinates, Warranty Team she supervises or Sales Exec’s/ Prep’s seeking general advice.
• I know I can rely on Zoe to help assist with my own role whilst I am out of the business which greatly helps me out.
All in all, I honestly believe Zoe is a major credit/asset to our business, she is very experienced and knows her role inside out. Her versatility and knowledge of the whole Aftersales Department means she is truly an invaluable member of the team. I think the numbers kind of speak for themselves!
Andy Penn (right), Head of Aftersales, congratulating Terry Smith.
Award Nominee, March 2025
Our Making it Special nomination for the month of March is Terry Smith.
A client contacted our Head of Business to express how impressed he was with the professionalism on the day of his booking.
He had been unwell and therefore unable to drive any distance, he was appreciative of the collection service and commented how friendly and courteous Terry was.
This made great reading! It sounds like Terry really made an impact with his kindness and professionalism.
Well done!
