Sytner JLRS Division
Naomi Turner
Jaguar Land Rover Ascot Service Centre
Award Nominee, February 2017
Naomi has done a fantastic job managing the Jaguar Sales Team during the absence of a Manager. Not only has Naomi kept the team spirits high and motivated during this period but on top of this and her Business Manager role she successfully supported the three-day XE/XF event.
Naomi always has a smile on her face, which is welcoming to her customers and colleagues!
Luke Sutton
Award Nominee, February 2017
Luke was very quick to offer Mr Thompson a lift when his driving license was rejected. Luke knew Mr Thompson was not happy at this situation, he built a good rapport with the customer and then arranged to pick him up later that day. Whilst Luke was talking about various things he discovered that Mr Thompson had a real liking for the F-Pace and while not thinking of buying one he would like to sit in one. When Luke arrived back to the dealership he arranged to secure one of the F-Pace Demonstrators to go and collect Mr Thompson and bring him back to the dealership to collect his car. When the customer came back he made a point of speaking to various members of staff and customers saying how impressed he was with our new trainee adviser. This resulted in an unhappy customer giving us a gold star for Luke’s effort. Well done Luke!
Debbie Hughes
Award Nominee, February 2017
Debbie has made February special by looking after the team ordering up all the bespoke handover gifts for the new car handovers in March. We hold lots of meetings at Coventry for the division, group and suppliers and Debbie is the key person who orchestrates everything that means the meetings runs smoothly for our guests. The award is for Debbie for how she looks after the team and all of the visitors to the dealership, which goes above and beyond her role, which she also does a fantastic job of!
Thank you for all you do Debbie!
Voldemar Pelniks
Award Nominee, February 2017
Since Voldemars joined us in August 2016 on the graduate programme as a Sales Trainee, he has shown himself to be a true professional and he goes above and beyond to help others around him whilst continuing to excel. We regularly heap praise on him, regarding his trainee workbook modules. The positive feedback we receive from customers about Voldemars is excellent too and we are proud that he is part of our team at Guy Salmon Jaguar Coventry.
A big thank you to Voldemars for a fantastic first 6 months; we are all looking forward to seeing you grow in the future.
Aidan Gilhooley
Award Nominee, February 2017
Aidan’s attitude is absolutely impeccable. This month after training at The Academy all week he came in to drop his courtesy car off then ended up replacing brakes for a customer who needed their car as soon as possible. He frequently stays behind to ensure cars are complete and can be delivered back to the customer. He really deserves to be recognised for his attitude to work. With these characteristics as an apprentice and taking these forward to a qualified technician in three years’ time can only bode well for the future of the department and The Sytner Group.
It’s a pleasure to have him as my colleague.
Diane Beaconsfield
Award Nominee, February 2017
Diane has recently been moved up to a second Business Manager role after starting out as a business executive. Diane has really pulled out all the stops in making sure that all the finance deals/paperwork has been completed correctly whilst Simon, our newly appointed Business Manager, settles into the role. Sales execs need some policing and Diane has certainly been on it!
Great Job for the Team!
Andrew Needham (right), Head of Business, congratulating Irene Smith.
Award Nominee, February 2017
Whenever and wherever there is a need for someone to take on the thankless and the impossible, we all turn to Irene. Whether it be simple or, more often, a problem we never have the time to resolve, Irene will take it on and see it through. She has been the ‘go to’ person for both Jaguar and Land Rover in Maidstone for more than 20 years and yet still has the same dedication and enthusiasm. At the recent weekend XE/XF car event, she worked throughout the weekend, organising the catering, hosting the dealership and even found the time to provide our new Sunday Receptionist with some on the job training. Making It Special is part of Irene’s everyday philosophy and perhaps because of this her contribution to the business often gets overlooked, so now is the perfect time to recognise her efforts and reward her commitment.
Adam Brightmore
Award Nominee, February 2017
I would like to nominate Adam Brightmore for our February Making it Special Award. The reason for this nomination is that Adam took it upon himself to go to a corporate customers business to go through vehicle controls and set up in control for each Vehicle. Adam had not mentioned this to his manager, but his manager was told by the customer who was really pleased with the service Adam had provided. This really demonstrates Adam’s willingness to go the extra mile.
Natacha Ha-Cheng
Award Nominee, February 2017
Since Natacha joined us in the middle of last year she has quickly become a valued member of our team. She has no hesitation in helping any department out, encompassing our One Team ethos to the fullest. Whether it be helping our Service Department with the collection and delivery of customer cars, on the way to and from work, helping clear the archive room, collecting parts from other Dealerships, customer satisfaction is one of her main priorities. All this as well as being the Assistant Accountant and helping with the day to day running of Accounts.
Congratulations and thank you Natacha.
Rob Gicquel
Award Nominee, February 2017
Rob has shown consistent “One Team” enthusiasm. He has helped out on reception to cover leave whilst we recruited our new team members and supported them in busy periods and as they have been learning the role. He also managed to deliver a first class service on a mystery shop whilst stepping in to assist the reception team alongside learning his new role in the service department.
Well Done Rob!
Paul Slater
Award Nominee, February 2017
Paul Slater is an integral part of the Guy Salmon Team. He always likes to put the customers first and his main priority is to make sure service customer cars are valeted and ready to go at the end of the day. His other role is making sure there is plenty of room for customers to park in the morning when dropping their vehicles off for service. Whilst Paul was busy moving cars around in the car park one morning earlier this month he found £180 on the floor. It was just a bundle of notes and not in a wallet as you would expect. He promptly handed it into the Service Manager. Later that day a parts customer who had been into the business earlier called up to ask if we had found the £180 which had slipped out of his pocket. He was hoping it had been found as it was money for his daughter’s birthday present. We were delighted to let the customer know we had found it and he was very happy that we had.
Graeme Pickup
Award Nominee, February 2017
In the extremely busy period leading up to March, our Workshop Controller, Graeme Pickup, was phenomenal! He was instrumental in motiving and supporting our technicians to come in early, stay late and to work weekends in order to ensure that all vehicles for March deliveries were prepared in plenty of time, without, of course, having a detrimental impact on the day to day running of the workshop. He is a conscientious and a popular member of our team who has worked tirelessly to produce fantastic results. His consistent commitment to our business is unwavering and this was further demonstrated recently when he temporarily stepped into the Aftersales Manager’s shoes whilst he was away on holiday. Graeme’s tremendous effort and leadership ensured that the department exceeded target in February which was a great reflection of his hard work and determination. Graeme is a long-standing member of team Stockport, who is always on hand to look at problems and he is eager to talk to and help both colleagues and customers with the best advice he can give. We are incredibly proud to have him on our team, and we thank him for his continuous hard work and positive attitude. Well done Graeme.
Graham Walker (left), Sales Manager, congratulating James Dawson.
Jaguar Land Rover South West London
Award Nominee, February 2017
James has been nominated by his fellow colleagues, for his all-around support within the dealership. James has been recognised for his internal effort and also the five gold stars he has achieved, which demonstrates his effort towards his customers as well. James has helped our new team members with their learning of product and systems, he has a big order bank himself and he continues to demonstrate great accuracy and diligence in his admin which has been noted by the team for making their life easier.
Paul William (left), Head of Business, congratulating Ali Alavi.
Award Nominee, February 2017
Our nomination is for Ali Alavi for providing that personal touch, this just proves what a difference you can make as Ali did in exceeding all customer expectations and in so doing received exceptional feedback. This is just one example of Ali’s thoughtfulness. A key member of the service team Ali is efficient and extremely hard working and even when the department is hectic Ali is always smiling, calm and happy to help and always puts others before himself.
Visited Land Rover in Wakefield on the 22nd February 2017 for a diesel ad blue top up, I was asked what I was doing today by the lovely Ali Alavi on reception, I said it was actually my wedding anniversary he said hang on …. then came across with a lovely bunch of flowers for my wife. Brilliant customer service not just on the car but take care of the actual customer 100%, very very impressed, will buy my next Range Rover from this garage without hesitation. Thank you for the team at Wakefield especially to Ali Alavi a credit to the motor trade and team.
Hannah Melding
Award Nominee, February 2017
This month’s “Getting it right…making it special…” award goes to Hannah Melding and the reason for this is the excellent Customer Service she provided Mrs Jakhu. This was a communication that was sent over to Select Leicester: Firstly, I was greeted with the young lady on reception who was friendly and helpful who provided us with refreshments which was very much appreciated – Service with a smile. Hannah dealt with us in a professional manner and is a credit to your company and made the whole process of purchasing a car so enjoyable and exciting. We knew what we wanted so Hannah took us out for a test drive and at no point was she pushy like our previous experience at another dealer. I found the whole team to be polite and helpful at Sytner and we will definitely use you again and recommend to our friends and family.
