Sytner JLRS Division
Dan Parsley
Jaguar Land Rover Ascot Service Centre
Award Nominee, April 2017
Dan is a Land Rover Technician and has been nominated for April’s Employee of the month due to his production in March which was an amazing 128% and in April his production was a staggering 138% – this is a record target and without any sales work included!! All jobs are completed to a high standard with no quality issues. Along with the above Dan continually completes CITNOW videos for our customers which are produced to a consistently high level. Dan is always happy to help any member of the team and shows support to our Apprentice Technicians.
Lisa Davis
Award Nominee, April 2017
Lisa has been an amazing team player, she has played a massive part in helping out our Sales Team by coming in early, staying late and even coming in on her days off to assist with last minute handovers and registering of cars to ensure our customers can take delivery of their new vehicles as and when they want them, even when we’ve had very short notice. The Sales Team really appreciates all that she does for them and we all believe she deserves Making it Special and much more.
Darren Jennens
Award Nominee, April 2017
Darren joined us 8 months ago from outside the brand. It is very clear he has a passion for cars and that is visible in everything he does in our parts environment. He took on warranty changes in process and has now got that sorted. He manages workshop orders returning parts that we don’t need in a timely manner and he works most Saturdays because he wants to. The internal feedback we get from his colleagues is that “he couldn’t be more helpful”. He is a welcome addition to the team and consistently demonstrates the ‘customer first’ principles.
Julie Ripley
Award Nominee, April 2017
Julie plays a crucial role in the Dealership, in particular, supporting all of the Management Team in their day to day tasks. In addition to this; organising all the dealership activities often in her own time, ensuring staff, their families, as well as customers, enjoy the best experience ever.
On top of all this Julie still manages to find the time to ensure customers in the showroom are being looked after.
Our Superhero we love you, Julie.
Chris Grindle
Award Nominee, April 2017
Chris Grindle has been part of the team now for over nineteen years, and has a variety of roles with the Dealership; He is now a senior member of the service department front of house team. Chris is a willing team player, and as part of the team helps to make the department run smoothly. Although very busy in the day to day running of the department, Chris went above and beyond his normal day, volunteering to cover the parts department as one colleague was on annual leave and was about to break his holiday to cover the department, as the other member of parts needed to attend an unexpected funeral of a very close friend. This showed that if we work as a team then we can give the customers the best possible service.
Kevin Baily
Award Nominee, April 2017
Kevin always goes the extra mile(s), quite literally. He is the very example of One Team Player, always ensuring that the customer is always put first, which sometimes means having to work past his finish time, which he does without complaints. Always the first to put his hand up when you’re looking for a volunteer and lend a hand to other departments when he can. Having been with the company for 19 years, he continues to show dedication and passion for the Jaguar brand.
We are very lucky to have you, Kevin, thank you for your continuous hard work.
Julie Heaton
Award Nominee, April 2017
Julie has been a great role model to our new Accounts Junior, taking time out of her busy day to assist with the training, always ready to pass on her extensive knowledge.
Not only mentoring our dealership Accounts Junior and juggling her busy workload, she has also been training from a distance the Accounts Assistant at Ascot.
Thank you, Julie!
Mike Tyson (right), Head of Business, congratulating Neil Batty.
Award Nominee, April 2017
During a busy month, Neil worked 72.5 hours overtime, including every Saturday and a Sunday. His extra productivity has made it possible for the business to deliver a large number of March registrations without affecting the day to day running of the Service department and also made a large contribution to the service department bottom line. He made it special for both internal and external customers.
Well done Neil!
Deon Pienaar
Jaguar Land Rover South West London
Award Nominee, April 2017
We are delighted to announce Deon as our winner for April’s Making it Special Award. Recognised by his colleagues and management, but most importantly customers who have been grateful for his careful and methodical work in diagnosing and repairing their troublesome cars. Deon is a Master Technician and is called on for advice by customers and colleagues and he gives of his time and knowledge willingly, assisting in both thoughts and physically to achieve a breakthrough in repairs. He is also a man who focusses on selling hours and despite his assistance to others, he was again over 100% efficient in April.
Well done Deon and thank you.
Paul Williams (right), Head of Business, congratulating Sean Wright.
Award Nominee, April 2017
Our nomination is for Shaun Wright, for selflessly helping an exasperated customer.
A long-standing customer of Guy Salmon Wakefield suffered a gearbox failure which resulted in Land Rover Assistance being contacted and a loan vehicle deployed. The loan vehicle never materialised which left our customer without any transport, extremely frustrated and angry as she couldn’t get to work. Shaun immediately came to the rescue, he said the customer could take his own company vehicle and thus very swiftly calmed the situation and she was promptly on her way to work. Shaun then set to addressing why the vehicle never arrived and then organised for it to be delivered to her place of work recovering his own vehicle at no inconvenience to the customer. Shaun turned a very negative situation into a positive outcome and demonstrated a real team effort with sales and aftersales working together. A classic 100% owned it, solved it situation well done Shaun!
Yas Ghani
Award Nominee, April 2017
This month’s award goes to Yas Ghani and the reason for that is due to the excellent customer service provided to Mr S Chauhan. This was a communication that was sent over to Select Leicester :
Buying my Mercedes CLS250 from Yas Ghani at Sytner Select was a great pleasure. I felt that all the staff including Yas and Steve the Manager went above and beyond the call of duty in a very humble, efficient but yet effective manner. I would strongly recommend Sytner to anyone. In fact, we will be back to buy another car for the Mrs shortly. Great value for money with awesome service.
