Sytner JLRS Division
Julia Stevenson & Brian Bateman
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2017
Julia and Brian deserve this award as they are always available to answer our questions and soldier away in their office dealing with warranty claims for the business covering the three sites. Their roles include supporting the following claims: Sales, Extended Warranty, Retailer Empowerment along with the PDI Centre and Aftersales. They are always dedicated to their role and generally the last to leave the building at night, always stay on at month end without being asked making sure that all jobs are invoiced. The new WASP warranty system has been a challenge in itself but they are both persevering with it.
Congratulations and a heartfelt thank you from all of us!
Steve Barnett
Award Nominee, June 2017
Steve Barnett recently went above and beyond for one of his customers. His customers were on their way to a wedding when they had a couple of punctures on the motorway, Steve arranged for a replacement car straight away which he then drove himself to where the customers were, gave them the replacement car so they could get on their way to the wedding. He even waited with the vehicle until it was recovered. Steve definitely went above and beyond with his customer’s expectations.
Well Done Steve!
Karen Renstead
Award Nominee, June 2017
Our nomination for making it special for June 2017 is Karen Renstead – Dealership Administrator, Health and Safety Officer. Throughout June and the first half of the year, Karen has taken on new challenges within the business, including Health and Safety and has increased our standards and awareness of Health and Safety within the dealership. This increased awareness along with all of the other duties that Karen does for the team welfare sometimes goes un-noticed as she gets on with tasks quietly, calmly and very efficiently. Karen is always willing to help and get the tasks completed without fuss. She also recently rescued a Pigeon from the road outside of the dealership that had been struck by a vehicle and took it to the wildlife trust for a check over that revealed the pigeon’s wing was damaged and it also had a black eye! The pigeon has made a full recovery. Karen makes it special for the team, customers and wildlife through her loyalty to every task that she undertakes.
Sam Smith
Award Nominee, June 2017
I would like to nominate Sam Smith for employee of the month. Sam is now 6 months into his role and I have to say early days are telling, we might just have a superstar on our hands.
Sam has sold 92 new cars YTD and is by far best performing new car sales executive. You have heard of the saying ‘the early bird catches the worm’, let me tell you this young man is in at 8.00am every day, if not even earlier, and he is the first to come and see me to ask if there are any fresh enquiries. His thrust for seeking out his next sale is infectious and more importantly than anything else he delights his customers and we continue to see amazing feedback from his customers on a weekly basis.
28 returns YTD with 21 scoring a 10 of which 14 were Gold Stars, 6 returns scoring a 9 and 1 return scoring us an 8. Outstanding job! Sam is also a very liked member of the team and his bubbly positive can-do attitude will take him to a great place in the future.
Nathan Doe
Award Nominee, June 2017
Nathan Doe has been recognised by not just the Managers but his colleagues as someone who throughout June has really stepped up his game.
His manager has congratulated him on having the right attitude and a willingness to help customers and colleagues alike.
Thank you, Nathan, keep up the good work!
Ruth Frost
Award Nominee, June 2017
Ruth has been with us in this job role now for nearly two and a half years. Although it is Ruth’s job role to be a good Receptionist/Host, she goes about her job really well. Deals with the pressure of getting calls through in a timely manner, keeping an open eye on the showroom to make sure all walk-in are dealt with instantly, with a warm welcome and a smile. Even under pressure due to a shortage of staff, Ruth keeps a cool head and still has that winning smile. She is willing to help with weekend cover if need, even if it interrupts her golf.
Thank you Ruth!
Hugh Crossley
Award Nominee, June 2017
Our nomination for June’s Make it Special is Hugh Crossley. Hugh has managed the turbulent transition between warranty systems from DDW to WASP, which has had numerous challenges. Regardless of the issues he faced, due to no fault of his own, he has continued to keep our warranty exceptionally tidy and up to date with no debt backs. He deserves to be recognised for his determination in making sure that not only our warranty is immaculate but also our Health and Safety policies and procedures are followed. With his wealth of knowledge built upon over many years within the business, he has become the go-to person to answer any queries and is an indispensable member of the team. When he walks through the showroom he is always warmly greeted by long serving customers who remember him from over the years.
Well done Hugh, you make it special for all of us!
Laura Dix
Award Nominee, June 2017
I would like to nominate Laura Dix, Laura stayed late most nights in the last week of June ensuring everything was done for month end so we could get the cars out in time. Laura even cancelled a long-standing meal arrangement with friends so she could complete all her work.
A great example of going the extra mile for her work colleagues.
Thank you Laura!
Nikki Butler
Award Nominee, June 2017
Although Nikki was employed to assist us on an as and when basis, she really has gone above and beyond, pulling out all the stops sometimes at very late notice, dropping everything and moving personal appointments at the last moment to assist the team to deliver a first class service.
With her fun and positive attitude she really has shown One Team commitment. Nikki has very quickly become an invaluable member of the team.
Thank you Nikki!
Mike Tyson (right), Head of Business, congratulating Nick Roy.
Award Nominee, June 2017
During June the service department at Guy Salmon Land Rover Sheffield has been very busy. The technicians have been working lots of hours to fulfil customer and sales department needs. One important part of aspect of the work they do is getting it right the first time.
Throughout the month of June Nick has had no faults highlighted on quality issues and is going the extra mile with very technical jobs to make sure the car is right the first time for the customer.
– Conrad Humphrey, Master Technician.
Conrad was so impressed with Nick’s efforts that he nominated him for this month’s ‘Making it Special’ award.
Well done Nick from all at Guy Salmon Sheffield.
Kayleigh Harrop
Jaguar Land Rover South West London
Award Nominee, June 2017
We are delighted to announce Kayleigh as the winner of June’s Making it special award. Kayleigh always gives her best every day and has grown as a Manager in our business and continually puts our customers and her team’s needs before her own, a shining example of getting it right and making it special. She consistently goes out of her way to make customers feel special whether it’s taking their dog for a walk while they are having their car serviced or sending flowers and getting a customer’s car delivered to the hospital because his wife has gone into labour. Kayleigh’s kindness is not just in the workplace, when she was on her way to a course, whilst driving on the motorway she saw in her rearview mirror a car behind her swerve and crash into the barrier and off into the verge. Kayleigh pulled off immediately and ran back down the hard shoulder to see if he was ok, she then stayed with him for over an hour to offer comfort and to ensure he was alright until the ambulance arrived, out of the kindness of her heart.
Well done Kayleigh, very well deserved.
Kirsty Hudson
Award Nominee, June 2017
For her tireless work within the Sales Admin Department, all this as well as having to cater for our ever-growing sales team, the complex ordering of new models and extremely high demand for vehicles in general. Kirsty has stayed late on numerous occasions to ensure the smooth running of the Sales Admin Department and remained calm throughout. She hasn’t complained and has just got on with the job! Her hard work and dedication have not gone unnoticed many thank you for the fantastic job you have done. Customers always get their cars on time as Kirsty always puts the customer first that’s why she ‘Makes it Special’.
Wonderfully well done!
Ian McCullen
Award Nominee, June 2017
Ian has always gone over and above the norm of his day to day responsibilities as Accounts Assistant. June, in particular, he has supported every department in the dealership. Assisting Parts with the Stock Take. He ‘rescued’ Fleet when an urgent delivery needed doing and no transport companies could help. Sales never have any hesitation in asking Ian to help with driving, in particular, the high value ‘prestige’ vehicles that need a responsible, careful driver. Service needed his help last week dropping a customer to work and Ian offered without hesitation. He never refuses any request for help and is happy to work late to catch up on his own Accounts responsibilities. All of this coupled with new processes he has put in place to ease the stresses of month end deadlines make Ian an ideal candidate for ‘Making it Special’.
Sales Executive (), , congratulating Yas Ghani.
Award Nominee, June 2017
This month’s ‘Making it Special’ award goes to Yas Ghani and the reason for that is due to giving Grant Johnston Excellent Customer Service.
This was a communication that was sent over to Select Leicester: Fantastic service from Yas Ghani and Steve Rogers, I had to wait a few days for my car but it was worth it! The car is in perfect condition and is a dream to drive… The level of service is incredibly professional and efficient. 100% positive.
