Sytner JLRS Division
Robin Chapman (), Used Car Sales Manager, congratulating Jason Fowler.
Jaguar Land Rover Ascot Service Centre
Award Nominee, August 2017
Despite only being with the business for a comparatively short time, Jason has established himself as a major part of the Used Car team. This has resulted in delivering 10 Used Cars in both July and August and being on the way to doing so again this month.
We are looking forward to seeing Jason go from strength to strength.
Congratulations Jason!
Tim Fox (right), Aftersales Manager, congratulating Lauren Budd & Ryan Appleby.
Award Nominee, August 2017
Our nomination is for Lauren and Ryan for showing great One Team spirit and for showing that customer service doesn’t stop as soon as the customers leave the dealership. A customer picked up his XF, and Ryan stayed on to finish it off and put pads on the customer’s car. The customer then left with his dad who dropped him off and on the way back home his dad’s car broke down, so both Lauren and Ryan went out to try and get the car going and assisted the customer to get the car home.
Well Done Both!
Trevor Wale (left), Aftersales Manager, congratulating Becci Langdon.
Award Nominee, August 2017
Superstar! Our nomination for making it special for August 2017 is Becci. Becci throughout the year and month of August has been a massive asset to the team, always on hand to give advice, coming into the dealership, assisting with all aspects of HR issues but also a key member of the Land Rover Coventry team. Her work ethic is amazing and she puts herself out for others before considering her own welfare. We have had a good number of starters this year in the business and Becci has assisted us throughout the processes of CV sifting, interviewing and helping us choose the correct candidates. She has been invaluable to the team and has been a superstar for us. Becci does an amazing job, and we appreciate everything she does for us.
Chris Weinling (right), Aftersales Manager, congratulating Janine Gleeson.
Award Nominee, August 2017
Upon return from annual leave, Janine voluntarily took on extra duties throughout the remainder of August and along with her colleagues ensured that a high level of customer satisfaction was maintained during a particularly busy period when the department was short staffed. In addition to this, Janine ensured that she also maintained the post service contact score ahead of the national average and region.
Well Done Janine!
Alan Eldridge (left), Head of Business, congratulating Rob Redsell.
Award Nominee, August 2017
Rob had a lady customer in distress on a Saturday morning with a broken door mirror who was here as soon as we opened. After trying to Mix and Match glass and Mirror backing, and then putting it together, the customer was over the moon!” I received a great e-mail from her, being delighted at the service she received. Also, we accommodated a Wakefield driver to do a hand over from our showroom. When he arrived with us, he had incurred problems with the car on the way down and noted some bits missing! Once again Rob went out of his way and sorted out the parts required, and all went well on Handover. The Wakefield driver who did the handover e-mailed me to pass on his thanks to Rob and Louis, who dropped him to the station for him to get back.
Andrew Needham (left), Head of Business, congratulating Andrew Kitney.
Award Nominee, August 2017
We wish to nominate Andrew our unsung hero, he is regularly mentioned in customer feedback, and on this occasion he organised a birthday card and cake for the customer, letting the sales executive Dan take full credit, resulting in this email:
We would like to have recognised the outstanding service we have received from 2 of your staff and 1 in-particular, Daniel Bobbett & Andy Kitney. Both of these members of your team have given the most dedicated, professional and amazing service we have ever encountered. All of the team at your Aylesford branch are great but these 2 guys deserve extra praise, especially Daniel Bobbett.
We have bought many new cars and have visited other prestige dealerships and none come even close in customer care as we have received from Daniel and Andy. Due to the perfect service from Daniel, this is the second car we have bought from that branch and we will be back in 3 years to buy another. We love the service so much that we would not want to go anywhere else (of course the car is amazing too). We cannot express enough how good the customer care is, we have never received such a great service, not in private healthcare, 5* restaurants, prestige dealerships etc… Nowhere else compares to the professional service received by this branch and these 2 men. Thank you for a great experience and please recognise what a great asset these 2 men are to your brand. It would be very much appreciated if you could think of a better way of letting these 2 know how pleased we are rather than just an email. Thank you.
Hugh Crossley
Award Nominee, August 2017
Hugh Crossley, Warranty and Health & Safety Administrator has recently had to have some time out of the business. After some time at home, he managed to set up a workstation from home to carry out the warranty invoicing for the remainder of the month. Every day he got through the warranty invoicing and then that days’ warranty work, which was to be invoiced was delivered to him at home every day, along with biscuits to keep him going of course. Leading up the end of the month, he managed to carry out all the warranty invoicing to assist the service department to achieve another over budget performance. We would like to recognise his continued support and willingness to help his fellow colleagues to achieve targets set whilst at home recovering from his operation.
Thank you, Hugh and we wish you a speedy recovery.
Ian Bennett (right), Head of Business, congratulating Brian Herridge.
Award Nominee, August 2017
Brian showed One Team spirit going above and beyond to solve issues with a replacement car for a customer. This was a buyback where we had managed to find a used car as a replacement. When the car turned up there were several problems with the replacement and it was the day of handover. Brian took it upon himself to source replacement parts and rallied a team together to get the work done in a tight timeframe which meant we could delight the customer.
Well Done Brian!
Mike Tyson (left), Head of Business, congratulating Barry Hague.
Award Nominee, August 2017
Barry has worked for Guy Salmon Land Rover in Sheffield for many years and is a familiar face around the business. He has been nominated many times since the “Making It Special” Awards began. On this occasion, he has been nominated by one of his colleagues in the Service Department. A part required for a repair was showing as ‘available’ at the factory so it was ordered. Unfortunately, it failed to turn up the following day with the normal delivery. Barry took it upon himself to locate the part at another retailer with the nearest being in Huddersfield. He organised the collection with our parts delivery driver. This action allowed the repair to be completed and the customer could then collect their vehicle at 10:00am as agreed. Without Barry’s help, a customers car would have been off the road for longer than it needed to be and also the loss of a loan car for another day at least. Barry had truly made it special for our Customer and the Service Department.
Mark Holman
Jaguar Land Rover South West London
Award Nominee, August 2017
Mark was nominated by several of his colleagues for his outstanding customer service and care for others. He works extremely hard with his team and is a delight to work with. He is always helpful with customers even those that he has not been dealing with and will go out of his way to help them without any hesitation and always has a smile on his face. Mark has a very positive attitude towards work and is a great support to his team!
Well Done and thank you!
Amy Beardshall
Award Nominee, August 2017
For Making a Little Boy’s Dreams Come True! Mrs Catherine Osborne had emailed the dealership to ask if it would be ok if she brought her son Thomas into the showroom as he was mad about all things Land Rover. We responded by saying it wouldn’t be a problem at all but just to let us know when they would be coming in so that we could organise for somebody to show them around. We asked Amy if she could spare some time to do this and in usual Amy, fashion said, “of course, it would be my pleasure”. Thomas was delighted with the tour of all the vehicles in the showroom and best of all the little toy Land Rover car that Amy gave him! Thomas personally sent a card and a drawing to thank Amy in his own words …
Thank you for showing me around the showroom, it was the best day ever!
Well done Amy for making Thomas’s day so special!
Keith Johnson
Award Nominee, August 2017
For quite simply being the most hard-working, selfless, diligent and supportive colleague anyone could wish for. Voted for the ‘Making it Special’ award unanimously by the other members of the sales team for always being happy to help others with preparation, handovers, paperwork etc. Keith also always goes the extra mile for his customers and we have lost count of the times he has gone out of his way to look after his customers, coming in early, on his day off, staying late to do handovers or generally make their lives easier. Keith is like the glue that keeps the team together, the jam in the sandwich, the sugar in the tea that just makes everyone’s day a little brighter and we can’t nominate anyone more deserving.
