Sytner JLRS Division
Tony Codorna (right), Parts Manager, congratulating Graham Farry.
Jaguar Land Rover Ascot Service Centre
Award Nominee, November 2017
Graham has had a career in the JLR brand spanning over 26 years, 10 of those at Guy Salmon Ascot, making him a ‘Master in Parts’. He has built a great relationship with our Trade/Bodyshop customers because of his expertise and regularly rely on his vast parts knowledge to get things right, first time. A team player and always willing to help and frequently covers at Bracknell Parts PDI centre.
Bradley Edmund
Award Nominee, November 2017
Our nomination is for Bradley for providing outstanding customer service to our customers at Land Rover Bristol. One of the challenges our customers face is where to park when they arrive and Bradley has now eliminated this stress for many of them as he is always on hand to assist them, Bradley is able to offer assistance in a manner that does not imply they are not capable of parking their own car but in a manner that he just wants them to be able to focus on the important things. The way that he has built a rapport with many customers has been noticed by his colleagues and they have been very complimentary about him. Great work Bradley!
James Middlecott & John Cleaver
Award Nominee, November 2017
James and John have worked tirelessly to keep on top of Warranty. Following a recent warranty audit, they have managed to deliver one of the best ever results. All of their hard work and dedication has really paid off, and we have not had to pay out too much as a dealership.
James and John have also assisted other sites within the division by providing training to new starters, ensuring that everyone gets off to a good start. When the new warranty system was being introduced James and John were part of the pilot, whilst still keeping on top of their day to day work.
Fantastic ‘One Team’ effort and we appreciate all of your hard work.
Neal Webb
Award Nominee, November 2017
Neal joined Guy Salmon Jaguar Coventry at the end of September and has become a great asset to the team. In such a short space of time, Neal has not only shown himself to be a very well accomplished salesperson with his order take being the highest in the dealership but his feedback from customers and his one team ethos is outstanding. A great start to his career with us and I am very excited about the future.
Steve Mckenzie
Award Nominee, November 2017
Steve is always willing to go the ‘Extra Mile’ and always happy to go and see a customer at their house if needed to rectify any concerns. A recent example of this comes from a customer’s feedback which we received.
Following on from a customer’s car been in for a service, he noticed that the Service warning light had come on and emailed Nina on Sunday. The next day he received the usual courtesy call asking if anything was ok. He explained about the light and within minutes received a call from Steve saying that he would be out to the customer that evening with laptop and tools to fix the service light. The customer informed us the following day that a smashing fella (don’t know his surname), but he comes from St Helens been with the company a number of years, really nice fella, helpful and apologetic, sorted the service light… well done to him, and what a great ambassador for Guy Salmon Knutsford.
Andrew Needham (left), Head of Business, congratulating Dan Keam.
Award Nominee, November 2017
Dan hosted an event at the dealership on Saturday the 4th of November, the annual quiz night for the Mayor of Tonbridge and West Malling, who is a customer of his.
Dan was at the dealership for 17 hours straight, and the event raised around £2600 so totally worth it! The money he raised went to Age Concern Malling – Dementia Day Care Centre and Ellenor, they support families facing a terminal illness, providing nursing and respite care at home to babies, children and teenagers with life-limiting illnesses.
Well Done Dan, a fantastic effort for a very worthy cause!
Ian Bennett (left), Head of Business , congratulating Steve Mulvoy.
Award Nominee, November 2017
Steve Mulvoy has been nominated by a customer for ‘Making it special’ for them. Not only did we receive great feedback for the first class experience he delivers to our customers, this is also reflected in his everyday contact with customers and colleagues where he aspires to go above and beyond.
I wanted to give you some positive news about a member of your service team, Steve Mulvoy. He has been handling the service of my car and more recently a warranty issue. His handling of all matters has been excellent. Nothing is too much trouble, he is very professional and just gets on with it and gets the job done. He is also very proactive and frankly, he is one of the best guys at Land Rover I have dealt with. This is my third Range Rover. Given how Stephen has handled dealing with the car I will certainly consider Guy Salmon Portsmouth when I come to replace the current Range Rover. From what I have seen of Stephen, he strikes me as someone who is a credit to himself and Guy Salmon and the kind of guy who is worth hanging onto.
What great feedback Steve and a true demonstration that getting the basic’s right is so important to our customers.
Mike Tyson (left), Head of Business, congratulating Sam Gregory.
Award Nominee, November 2017
Sam Gregory is a key member of the service team. She constantly goes the ‘Extra Mile’ to give our customers excellent service. Year to date she lies in second position in the Gold Star League with an amazing 47 gold stars.
Sam always has amazing feedback from her customers and is a true asset to the business.
Well Done Sam!
Stephen Otley (right), Head of Business, congratulating David Wong.
Award Nominee, November 2017
Our nomination for the ‘making it special’ award is David Wong. David has a loyal customer who has driven everything from Toyota’s to BMW’s and has always dealt with David. He was unfortunately diagnosed with Cancer, but thankfully he underwent a successful treatment and was cleared of Cancer shortly after.
When he found out that David was working at Land Rover, he came in to see him and look at the possibility of owning his first ever Range Rover Sport! After several cups of coffee and a good catch up, he placed his bespoke order from the factory. Around 2 weeks before the car was due to be delivered, his son rang David to inform him that sadly the Cancer had returned. After insisting that we would cancel the order due to his illness, his family decided that he would take delivery of the car and enjoy the vehicle that he had been looking forward to so much.
David was keen to treat Ken to something after everything he was going through so decided to take him out for dinner along with their two wives which was an enjoyable evening for all. Over the dinner table, Ken mentioned that a friend of his had been over to Germany to test newly available stem cell treatment and was advised of the same thing.
I think it is fair to say that Ken is now not only a customer for life for David & Guy Salmon Stockport but also a close friend.
Daniel Hutchinson (right), General Sales Manager, congratulating Dominic Said.
Jaguar Land Rover South West London
Award Nominee, November 2017
Dom is always consistent in delivering outstanding customer service and over the years here, he has developed great, loyal relationships with many of his customers. In October, in particular, he had just delivered a used car to a Mr May, a customer of his who recently had his XF stolen. While waiting for the insurance to be paid out Dom has been assisting Mr May with speeding up the pay-out process by offering advice while keeping the customer calm as he was incredibly shaken up by the whole affair. During the handover, Mr May was trying to tax the car online but was experiencing issues which would not allow payment to be taken, this again caused Mr May some distress, leaving him with his head in his hands.
Dom stepped in and paid for the road tax himself which diffused the situation, putting a huge smile on the face of Mr May and even made the distinguished chap swear with gratitude! Obviously, Mr May has agreed to pay Dom back but that is going above and beyond… well done Dom!
Matthew Farrer
Award Nominee, November 2017
When Mr Ackroyd was due to the dealership to pick up his new Range Rover Velar, Matthew had found out prior to collection that it was actually Mr Ackroyd’s Birthday on that very day. Matthew thought it would be a really nice gesture to go one step further and make the hand over extra special by arranging for Happy Birthday bunting at the front of the vehicle, a Birthday Cake and a Bottle of Champagne.
On collection of his new vehicle, Mr Ackroyd was totally overwhelmed with the kindness and thoughtfulness of the gesture that made his Birthday a truly wonderful experience.
Richard Rhodes (left), Head of Business, congratulating Liam Golding.
Award Nominee, November 2017
Since I have been looking after Sytner Select Leicester which is only a couple of months Liam has had a smile on his face the whole time and has been very positive and helpful in everything he has done.
He is happy to help out with whatever needs doing and he is a great asset for Sytner Select as well as being a very productive technician considering his short time in the industry.
I think he is one to watch with a bright future.
Well done Liam and thank you for being so welcoming to me at Sytner Select Leicester.
