Sytner JLRS Division
Jelka Ivanovic (left), Business Administrator, congratulating Steve Hunt.
Award Nominee, February 2018
One snowy day in Northampton, Mr Garrett was due to collect his new F-TYPE, Steve had promised the customer that he would get his new car that day, however, with the weather against him and Mr Garrett living in a remote village, it would mean tackling the heavy snow on un-gritted country roads to deliver his new car to him. With that in mind, Steve was prepared and put a shovel in the boot and left the dealership to drive the 10 miles cross-country down snowy and icy lanes. He managed to carefully get through the icy and snowy covered roads and slowly got up the track to Mr Garrett’s home where he delivered the car as promised.
However, the biggest challenge Steve had to face that night was he had to drive back in Mr Garrett’s part-exchange, which was a XK Convertible 5.0 V8 RWD. He started making his way down the track and round the country lanes and unfortunately got stuck in the snow, he used the shovel he brought to dig himself out. He had to do this multiple times on the way back as the car was stuck, and finally returned to the dealership at 10:10pm.
Well Done Steve, there will be a Hot Chocolate waiting for you!
Ian Bennett (right), Head of Business, congratulating Louise Brooks.
Award Nominee, February 2018
During one of the busiest times for the Sales Department, Louise who is usually part-time has volunteered to do as much as possible to support her colleagues. She has been working 5 days a week for as many hours as needed to ensure the smooth running of the department.
She has shown great One Team spirit, going above and beyond to ensure our customers and colleagues were not affected.
Thank you for all your hard work!
Nick Moore, General Sales Manager (Left) Jason Emanuel (Right), Head of Business, congratulating Guido Studinger.
Award Nominee, February 2018
Our February nomination is Guido Studinger. Guido is new to the business, but that has not stopped him from going the extra mile in making sure that the customer car park has always got plenty of spaces and the staff are collected in time for work from the staff car park. Even during the storm that was ‘the Beast from the East’ in February, Guido was out braving the blizzards gritting the car park and defrosting customer and staff cars, making the site safe for us all to use.
We are currently undergoing our refurbishment and Guido is also tasked with juggling the new and used car stock back and forth to the offsite compounds and squeezing the back compounds to their limit. He can be found still working till late into the night after everyone has gone home just so our customers can park with ease the next day.
Thank you for your outstanding commitment to our customers and the team!
Paul Williams (right), Head of Business, congratulating Geoff Stevenson.
Award Nominee, February 2018
At the end of January we delivered the first of our latest 18my’s to our eagerly awaiting customers. Unfortunately, due to these vehicles being fitted with the latest and most up-to-date software our customers experienced a wave of technical difficulties. You can only imagine how disappointed our customers felt having just picked up their brand new vehicles and having to return them in their first few days and weeks of ownership. The faults with all the vehicles were not an easy fix and were on-going for nearly a month. Geoff spoke to each customer individually and ensured that he personally owned each and every one of the customer problems. He made sure that alternative transport was provided, each customer was kept informed at every stage and through his professionalism and with the help of his colleagues, made sure all customers received a goodwill gesture.
Without this level of commitment and personal service, the majority of the customers said they would have gladly handed their cars back and bought another competitors brand. A massive well done for restoring faith and maintaining a constant first-class level of customer service throughout.
Annaliese Buckby (right), Corporate Office Manager, congratulating Carol Beecham.
Award Nominee, February 2018
Our nomination is for Carol Beecham who is always willing to help us out by covering reception when we find ourselves short of cover. We can call on Carol at extremely short notice and she is on hand to come in and support her colleagues, making sure that our customer service does not slip.
Carol has also recently supported us in preparing for our audit, her attention to detail and organizational skills made sure that we were as ready as we could be.
Thank you for all your hard work and commitment to us and our customers Carol.
Jerry Howell (left), Aftersales Manager, congratulating Yiannos Praos.
Jaguar Land Rover South West London
Award Nominee, February 2018
Yiannos is always consistent in providing our customers with an excellent service, but in particular this month he has gone that extra mile to exceed their expectations and make the customers experience special.
One of his Customers had lost her husband unexpectedly and with a young family to bring up. On a recent visit to have her car looked at, Yiannos identified that she was struggling, so arranged to collect her car another time to make it a little easier for her. He collected the customers vehicle on a weekend in his own time and offered to help her with the children whilst she sorted some bits out. He made sure he followed this up by liaising with her when the vehicle was in the workshop and also delivered her car back to her afterwards.
Yiannos also drove one of his customers to Heathrow airport on a Friday night out of hours to help out a customer whose car had unexpectedly broke down. He went out of his way, changed his plans and committed himself to delivering excellent customer service. His ‘thinking outside the box’ and positive attitude has made both these customers experiences truly special.
Mike Tysodn (right), Head of Business, congratulating Rob Broom.
Award Nominee, February 2018
Rob has been with the business for a number of years now. He consistently goes above and beyond for all of his customers. His customer Mr Andrew Smith from Essex was no exception to the rule. Rob sold the vehicle to Andrew just before he went on annual leave for two weeks in February. As part of the negotiation the customer had requested that the vehicle be delivered to his home address. So as not to delay the delivery and disappoint the customer, Rob agreed to deliver the vehicle whilst on annual leave. The customer had requested that Rob arrive at 8am; a very early start for Rob that day, however, her was there on time.
Congratulations to Rob for making the customer feel very special!
Lee Mayne (left), Aftersales Manager, congratulating Jamie Parry.
Award Nominee, February 2018
Our nomination is for Jamie Parry, on March 1st we had a customer take delivery of their new 18 plate Range Rover Evoque, that evening they came back in as the fan had stopped working on the heater. As it was 6 in the evening, we did not have any Technicians on site. Jamie had spoken to the customer in Service and thought he knew what the problem was, so took the car into the workshop and fixed it himself, saving the customer from going home in a courtesy car on the day he got his new car.
Well done for some quick thinking Jamie!
Gary Slater (right), General Sales Manager, congratulating Kris Wells.
Award Nominee, February 2018
Kris is a shining example of our customer first philosophy who continuously offers his full support to providing an excellent service to all of our customers and staff regardless of business pressures. During the month of February Kris went over and above due to a staff shortage where he would often come in early and leave late to ensure that all customer and staff requirements had been dealt with in a timely manner. With February being a busy month not only for deliveries but also with sales leading into March, Kris hit a record IPRU performance for the month. With Kris’s work ethic and attention to detail it has given me great pleasure in presenting him with Employee of the month for February.
Well done Kris!
Tim Fox (right), Aftersales Manager, congratulating Lauren Budd.
Award Nominee, February 2018
Our nomination for February is for Lauren following us receiving this email from a customer.
I’m pleased to say that I was looked after exceedingly well and all my expectations were met beyond reproach. From the day before contact from Lauren Budd to the welcome at arrival I was treated with respect and a huge amount of professionalism. Lauren called me the day before to confirm my booking and on the day looked after me from start to finish. I was kept up to date on how my car was progressing through the day and was given plenty of time to collect when all the work had been completed. You should know that I had to travel over a 100 miles to visit your dealership, but it was worth it. I have been let down by my local dealers over the past year and a visit to Guy Salmon Jaguar Bristol was a breath of fresh air, inspite of the distance I travelled it was worth it. Lauren is a shinning star at your dealership and I can’t praise her enthusiasm, knowledge and courtesy enough, Lauren is a credit to your team. On collection of my car all my paperwork was fully explained and my extended warranty was set up there and then. I’m so pleased with the work that was done and the way I was treated that I will also be bringing my Range Rover to Guy Salmon too. A huge thank you to all the staff at Guy Salmon Jaguar Bristol, but especially Lauren who was an outstanding representative for your dealership.
Gareth Davies (left), Jaguar Sales Manager, congratulating Jon Churchill-Cooper.
Jaguar Land Rover Ascot Service Centre
Award Nominee, February 2018
Jon has a great rapor with his customers and will always go the extra mile or should we say miles… a great example of this recently is when one of his customers did not have transport from the Airport so Jon picked the customer up and brought him to the dealership to collect his new car!
Jon is an excellent salesperson – friendly, helpful, goes above & beyond. Can highly recommend, thank you! friendly, personable & very helpful.
Mrs Brown
