Sytner JLRS Division
Kevin Fairhurst (left), Service Manager, congratulating Richard Wood.
Award Nominee, June 2018
A customer based in Brentwood purchased a car as a surprise 40th birthday present for his wife, which was to given to her at a surprise birthday party.
On the day of the party the delivery company who had been arranged to delivery the vehicle let us down and didn’t turn up to collect the car. The customer was mortified as the party was due to take place in 3 hours… so Richard without question jumped in the car and drove down to ensure the car would be there in time. He had to get 3 modes of transport back and didn’t get home to near on midnight.
Well done Richard on a well deserved nomination.
Kye Charnock (left), New Car Sales Manager, congratulating David Addison.
Award Nominee, June 2018
Our Making it special award for June goes to David who recently sold a rare approved used car to a customer who lived in Glasgow. The customer could not travel from Glasgow due to work commitments at work and needed the car for a special event that weekend.
David organised to meet the customer at Porsche Glasgow, just a couple of miles from the customers house. He was able to sign the finance documents and also receive a handover at the dealership, so he could still have the same Sytner handover experience.
This involved David leaving his house at 06:00 in the morning and not getting home again until 22:00 at night, covering 686 miles in the day and he even managed to sell additional products during the handover as well.
The customer was delighted with the service David provided and was thankful he was able to deliver it personally.
Well done David.
Paul Williams (left), Managing Director, congratulating Callum Ward.
Award Nominee, June 2018
Our June Making it Special award goes to Callum, who kindly gave up his own half-day Land Rover Experience which he received when purchasing his own vehicle recently, to very loyal customer of Wakefield.
The customer shared with Callum that she had gone through breast cancer in 2016 and since then has raised much needed funds with her husband for Yorkshire Cancer Centre in Leeds, where she had received wonderful treatment. The couple raise funds on a yearly basis in support and over the past 2 years have raised £1400 by selling their own organically grown fruit and vegetables on a weekend outside their home.
They were delighted with Callum’s kindness and generosity and will be using this as a fantastic auction prize at a Gin Tasting Event they have arranged to raise further funds.
Well done Callum!
Gareth Davies (left), Jaguar Sales Manager, congratulating Rob Buckland.
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2018
Rob Buckland is our June nomination for Making it Special, he has done an amazing job at the PDI Centre in Bracknell in the absence of a Workshop Controller. Rob has been doing this on top of his own job in the Parts Department.
Thank you and well done Rob!
Richard McKee (right), New Car Sales Manager, congratulating Neil Harrison.
Award Nominee, June 2018
I would like to nominate Neil Harrison for a Making it Special award for June.
A lady with a young baby gained a punctured tyre just past the dealership and was in a little distress with the situation she had found herself in. Neil came to see me and we arranged for a Job Card to be raised and for one of the night shift Technicians to change the wheel with the spare, allowing the lady to continue with her journey home.
When Neil came back into work on the following Monday there was a Card Thanking him and the Technician and she had also kindly left them some beer to share.
Wording from Thank you card:To My Savior’sThank you so much for helping me, I cannot express how much I appreciate what you did for me, it was extremely kind of you both.Take Care.
Well done Guys
Lucy Cornwell (right), Service Manager, congratulating Kemal Yildrim.
Award Nominee, June 2018
Our nomination for June’s Making it special award is Kemal, who has recently received some great feedback from one of our customers.
On Friday 29th June my number plate which was only fixed on with sticky pads popped off probably due to the heat & sunshine. I was driving to Oxford at 7am and called in at Northampton dealership where a young lad (no name sorry) went beyond the call of duty and re-fixed the number plate with screws too. I could have been turned away as you were closed? You constantly ask for feedback every time my car comes in and staff are just doing their job, this lad went far beyond that and was a credit (almost a throwback to bygone days) to your company. I’m sure you will find him? Apart from the cleaner he was the only person there……… PS: I tried to give him a tip and he refused.
Well done Kem.
Trevor Wale (right), Aftersales Manager, congratulating Lynne Hancox.
Award Nominee, June 2018
Lynne Hancox is our ‘making it special’ nomination for June. Lynne is often putting the customer first and going out of her way with the little things that separate us from our other local Land Rover retailers.
She has recently looked after a customer whose wife had been taken into hospital. He had come to collect his car and knowing that he had to visit his wife in hospital, Lynne had been out the previous evening and put together a small hospital pack containing magazines, puzzle book, sweets, hand cream, lip balm and a pen along with a card.
Very thoughtful Lynne and congratulations on a well deserved award.
Daniel Hutchinson (right), General Sales Manager, congratulating Ollie Robins.
Jaguar Land Rover South West London
Award Nominee, June 2018
Congratulations to Ollie Robins, Jaguar Sales Executive who has been recognised for the month of June for Making it special for our customers. Last month he received numerous wonderful comments through CLP and Google reviews.
Ollie was very patient and helpful. Very personable and pleasant to deal with Helpful and knowledgeable. Easy to talk to I feel welcome and valued. Made the experience really enjoyable
Well done Ollie!
Kevin Harris (left), Sales Manager, congratulating Sian Hames.
Award Nominee, June 2018
Alongside her role Sian is also our Health & Safety Coordinator and as a result of her exceptional focus and hard work the dealership was able to achieve a great result from our recent H&S Audit.
In addition to this Sian has also taken on the duties and responsibilities of our Sales Administrator due to our usual Administrator Kathy needing an urgent hospital admission. Sian took on this extra big responsibility with her usual confident and cheery manner and has yet again proved to be a great asset to the business with her excellent work ethic and commitment.
Alan Eldridge (right), Head of business, congratulating Dan Cole.
Award Nominee, June 2018
After once again a close run nomination count, I am pleased to announce that our June award winner is Dan Cole. Dan has only been on the sales team for 4 months and has soon settled with the team.
Having experienced a house move, job change and now parenthood for the first time, Dan is still always available to help out whenever possible. In quieter periods he also finds the time to ask others if anything needs to be done.
Congratulations Dan!
Alan Eldridge (right), Head of Business, congratulating Andrew Kitney.
Award Nominee, June 2018
Our June nomination goes to Andrew Kitney with his commitment to “Being there for everybody”. Even in times of absence due to Holidays, sickness and training of his colleagues, he still manages to ensure that our customers have a great experience us, which was demonstrated recently……
I have just taken delivery of my used XE from Guy Salmon Jaguar Maidstone and feel that I must write to praise the professional service given by the sales team. Daniel Bobbett and Andrew Kitney made my purchase a pleasure, from enquiry to hand-over of the keys. I believe that their professional, knowledgeable, polite and friendly service make these gentlemen a credit to the Jaguar name. Please pass-on my thanks to Guy Salmon Maidstone.
During this busy period Andrew still retained the No 1 position for Finance within our GS Jaguar dealerships. Congratulations Andy!
Ian Bennett (left), Head of Business, congratulating Mark Banks.
Award Nominee, June 2018
Our nomination for June is Mark Banks, who has gone above and beyond to delight one of our new car customers. He delivered their new car to their house out of hours on a Saturday evening and when he returned back to the dealership, one of our other customers car was being recovered having broken down. Chris recognising the customers car and knowing that they had only taken delivery a few days prior, called them and dropped a car to their house to ensure they were mobile.
Well done Mark!
Gary Slater (left), General Sales Manager, congratulating Dan Fellows.
Award Nominee, June 2018
Our nomination for June is for Dan Fellows who was instrumental in making sure one of our customers received a customer first experience.
Following a customer complaint regarding the preparation of their new car, Dan went out of his way to personally visit the customers house where he fully valeted the vehicle and much to our customers delight he presented her with flowers.
Dan has now been with us for two months and has made a big impact on the business – well done!
Mike Tyson (left), Head of Business, congratulating Natasha Leggett.
Award Nominee, June 2018
Natasha consistently receives positive feedback but this one from one of her customers really stood out and highlights the time and effort Natasha spends with them to make sure they are completely satisfied with the vehicle they are purchasing.
We visited your Sheffield showroom October last year and Natasha showed us round some cars and went through different finance options, this was all done with no pressure to buy, as we explained we didn’t want to buy straight away. Natasha sent a personalised video of the Discovery Sport which was a great personal touch. I emailed Natasha at the end of May and advised we would like to buy a car in June and we visited the showroom and went on a test drive. Natasha was really down to earth and we ended up buying a brand new Discovery Sport which I was nervous about but Natasha made this process so simple and was really informative all the way through the process. We collected the car and the customer service Natasha delivered was outstanding and really added the personal touches. I would like Natasha to be recognised for her outstanding customer service and hope that she truly knows she made our journey from looking to buy really comfortable and easy. I would fully recommend to anyone to visit your Sheffield showroom and would advise to speak to Natasha as the whole journey was exceptional and she provides a first class service.
Tim Fox (right), Aftersales Manager, congratulating Kam Dubb.
Award Nominee, June 2018
I would like to nominate Kam Dubb for our June ‘making it special award’. He recently came into work on his day off and carried out a mechanical fix in his own time on a car that had been promised to be ready. If it wasn’t for Kam this would have delayed the delivery of the car to the customer.
Well done Kam.
