Sytner JLRS Division
Andy Penn & Gary Slater (Left, Second Left), Service Manager and General Sales Manager, congratulating Jane Walker & Sue White.
Award Nominee, August 2018
Our nomination for August is Jane Walker & Sue White.
August saw an unprecedented volume of incoming calls to the business, both Jane and Sue kept composed and handled each call in a professional manner delivering the customer first experience.
They continue to build a rapport with our customers and juggle the high volumes of calls that come in – well done!
Paul Williams (left), Head of Business, congratulating Michelle Ryman and Amy Beardshall.
Award Nominee, August 2018
Our August Making it Special nomination goes to joint winners Amy Beardshall and Michelle Ryman, who made sure one little boys visit to the dealership was very special indeed.
A teaching assistant from local Silcoates school asked if she could bring her student Henry into the dealership. Henry suffers with Autism but loves anything and everything to do with cars. Michelle straight away said that it would not be a problem. When the teacher and Henry arrived, Amy took them on a test drive around the village in a new Land Rover, Henry was in his element! When they returned to the dealership Henry was presented with his very own personalised number plate; as the team were aware of his fascination and recollection at remembering number plates, the look on his face was priceless.
Henry said it was his best day ever and gave everyone a big hug and high 5. A few days later a lovely handmade thank you card was received from Henry that still stands proudly on Reception at Guy Salmon Wakefield.
Reuben Marechal (left), New Car Sales Manager, congratulating Tom Stagg.
Award Nominee, August 2018
The nomination for our August Making it Special goes to Tom Stagg, who delivered a car on his day off to save a customer a 6 hour round trip with 2 young children. The customer had requested that her wheels be painted grey, unfortunately the work was late being completed, so Tom stayed late the night before and valeted her Discovery ready for the morning.
Following delivery the customer called the Sales Manager to express her delight during a 30 minute call and has also written an email to Darren Edwards to share her feedback.
Tom went above and beyond to ensure her satisfaction and her husband has since bought another Land Rover from Tom. Well done Tom
Alan Eldridge (left), Head Of Business, congratulating Jenny Weller.
Award Nominee, August 2018
This time our Making It Special award goes to Jenny Weller, who was recently promoted to Workshop Controller at our PDI Centre and without doubt has gone that extra mile for everyone, with her “Can Do” attitude.
The feedback has been phenomenal, so please join me in Congratulating Jenny as our deserving award winner!
Alan Eldridge (left), Head Of Business, congratulating Claire Godwin.
Award Nominee, August 2018
Our August nomination goes to Claire Godwin who was walking through the Jaguar showroom and noticed a service customer with her children struggling to do up their rain coats and offered to escort them to their car with an umbrella. The customer said that she was going to Adventure Kids while she waited for the service team to work on her car, to which Claire said no problem at all and escorted them to Adventure Kids with her umbrella.
A little gesture but shows that even colleagues that are not customer facing, care and enforce the company values. I’m sure you will join me in congratulating Claire our worthy winner!
Paolo Bragalone (left), New Car Sales Manager, congratulating Craig Reilly.
Jaguar Land Rover South West London
Award Nominee, August 2018
Our August Making it Special nomination goes to Craig who recently delighted a family when selling them their new car. He built such a rapport with the family that he knew just the handover gift to give – a branded dog-bowl for their dog Bertie. The family were so touched that Bertie sent Craig a post-card thanking him.
Thank you very much for my smart new dog bowl! I really like it’ and the car is perfect for the family
Well done Craig and thank you for Making it special
Mike Tyson (centre), Head of Business, congratulating Ryan Broadhurst & Nigel Case.
Award Nominee, August 2018
Our August nomination goes to joint winners Ryan and Nigel who have joined forces to become a great team and radically changing the level of service provided to our workshop.
Whilst doing this they have drastically reduced Vehicle Health Check times to the lowest they have ever been (average time – 2 minutes) which in turn has enabled our Service department to improve the speed of which VHC reports are provided to customers who can then make a decision to authorise additional work.
Well done, keep up the good work!
Kevin Harris (left), Sales Manager, congratulating Kamran Khan.
Award Nominee, August 2018
Our August nomination for Making it Special is Kamran Khan, who joined us in January as a Finance Executive, new to the industry. After a massive learning curve he has adapted to the role brilliantly and is attitude and determination has earnt him the full respect within the team. He often helps the team when the need arises, from carrying our test drives, going to the bank and appraising vehicles to name a few.
He has a great attitude and walks around the business with a smile on his face and is one of the first on the list when we celebrate success. Well done Kamran.
Andy Meads (left), Parts Manager, congratulating Mark Poulton.
Award Nominee, August 2018
Our August nomination for making it special is Mark Poulton, who has sold four body kits on cars during the month, along with two old bumper kits. He has put a great deal of effort in during August and is very forward thinking with the work he has done with the marketing team to promote the bodykits on our social channels has been excellent. He has fully taken control of every aspect and has followed everything through.
Well done Mark.
Paul Titre (right), Aftersales Manager, congratulating Karen Woolls.
Jaguar Land Rover Ascot Service Centre
Award Nominee, August 2018
Karen Woolls is our August nomination, who in the last few months has covered the Service Host position and has also taken on the additional responsibility of the Service follow up calls as well as helping the warranty department.
She is an absolute Superstar and has been so flexible with helping the business in all areas. Despite being asked to cover several roles on different days it is never a problem, she just asks what would you like me to do today and gets on with it with a smile on her face.
Well done Karen.
Ian Bennett (right), Head of Business, congratulating Steve Mulvoy.
Award Nominee, August 2018
Steve has gone above and beyond to ensure the smooth running of the Service department. He has turned his hand to Warranty, Workshop Control as well as his own job as a Service Advisor. He is also mentoring our new Warranty Administrator.
He has shown adaptability to step in and help where the demand has been most needed in the department. A true “one team” player!
Well done Steve
