Sytner JLRS Division
Alan Davis (left), Head of Business, congratulating Lorna Weir.
Jaguar Land Rover Ascot Service Centre
Award Nominee, September 2018
Lorna has embraced and resolved challenges within the manufacturer retailer standards, which have recently been updated. She has also assisted our Accounts Department during our very busy month-end, offering support to the team. This, combined with working additional hours and weekends throughout September, made Lorna our outstanding candidate.
Alan Eldridge (right), Head of Business, congratulating Joe Macdonald.
Award Nominee, September 2018
Once again many nominations but this month the award goes to” Joe Macdonald”.
Joe has really helped the whole sales team by producing a SIM card video for everyone to use to inform our customers and has also helped out covering his colleagues customer handovers at month end, making it special for our customers.
A special mention should go also to Jon Hall ! (Maybe next time Jon) !
Many Congratulations to Joe !
Alan Eldridge (right), Head of Business, congratulating Anthony Lynch.
Award Nominee, September 2018
Our September winner is Anthony Lynch who went that extra mile when he received a call from a customer recently. Following delivery of their new vehicle and upon closer inspection, they had found several scratches on the paintwork. Anthony took it on himself to go out personally to the customers house in Tenterden on his day off and polish out the Scratches. The customer really appreciated the service Anthony afforded them.
Many Congratulations on your award.
James Grice (left), Service Manager, congratulating Ryan Boswell.
Award Nominee, September 2018
Our September nomination for making it special is Ryan Boswell our workshop apprentice who has been producing our CITNOW video’s during the vehicle health checks.
Ryan has made sure that a record number of videos are being produced and has really accepted the challenge well. He will not allow cars to be health checked without a video. There has been some great customer comments and appreciation of his videos which will have a positive input on our current CEM figures.
Well done Ryan.
Thank you for your video it was really informative! The video puts my confidence and trust in you guys that you know what you are doing and as with all garages you need honesty from them.
– Andy Coonan
Lucy Cornwell (left), Service Manager, congratulating Fiona Boston.
Award Nominee, September 2018
Due to unforeseen staff shortages Fiona had been booking in the majority of service customers by herself promptly and professional, whilst showing great customer service.
One example was when a customer came in upset just before closing time, as her wing mirrors weren’t opening. Fiona listened to her concerns, empathised and realised that the car was unsafe for the customer to drive. As the technicians had already left for the evening, Fiona was quick to organise a replacement car and helped the customer transfer her shopping over. The customer left very grateful for the service Fiona had afforded her at short notice.
Well Done Fiona, great work!
Oliver Bambridge (right), Used Car Sales Manager, congratulating Vicky Berwick.
Award Nominee, September 2018
A recent addition to the team here at Guy Salmon Jaguar Northampton but already making such an impact. Our Nomination for September is Vicky Berwick. Vicky had some big shoes to fill from our previous Receptionist of 19 years, however it hasn’t fazed her and she has taken to the position like a duck to water.
We’ve had great feedback from the team and customers about Vicky and she is already going over and above in her role by taking on administration work for the Service department, whilst delivering the customer experience, hosting the showroom and reception desk. She’s always asking if there is anything else she can help with and eagerly learning about the Jaguar product to tell our customers.
Well done Vicky, amazing start and keep up the good work.
Darren Osborne, Aftersales Manager (left), Paul Williams, Head of Business (right), congratulating Dave France.
Award Winner, September 2018
Our September nomination goes to Dave France, who recently helped one of our most loyal customers during their sales journey.
Mr & Mrs Wright were looking to change their beloved Freelander to a Range Rover Evoque, however expressed concern to their Sales Executive, Amy Beardshall on how they could dismantle the mobility scooter to fit in the rear of the vehicle. With Mr Wright being terminally ill, they depend on the scooter for everyday use, so this was a huge concern for them. Luckily, Dave was in the vicinity and Amy asked for his advice. He arranged without question a trip to their home that very evening after work to show them how to dismantle and store it in their new car. Dave stayed for over an hour and half to put their minds at rest. He also paid a second visit to their home later that week to reunite Mr Wright with his walking stick, that he had left in the back of the Freelander.
The epitome of making It special and putting our customers first. Well done Dave.
Kevin Harris (left), Sales Manager, congratulating Jack Dodsley.
Award Nominee, September 2018
Jack has been nominated for his attention to detail. In the month of September Jack was tasked with finding a tyre and balancing machine, he not only got three suppliers in to demonstrate their equipment, he also got the best deal. He then went on to source the best tyre supplier and negotiated the wholesale price. Jack has worked out that we would now save £35 for every tyre we change, rather than sending out to a sub-contractor. Well done Jack
Mike Tyson (right), Head of Business, congratulating Joanne Kirkham.
Award Nominee, September 2018
Our September nomination for Making it special goes to Joanne Kirkham, who whilst working on a Saturday morning received a breakdown vehicle. However, the replacement car from Land Rover for the customer was unavailable, so Joanne spent some time tracking this replacement vehicle to a Jaguar dealership.
Joanne offered to take the customer to the Jaguar dealership in her own time to collect the vehicle but the customer was happy to take a taxi provided by the company.
Well done to Joanne who went the extra mile in keeping a valued customer mobile.
Daniel Hutchinson (left), General Sales Manager - Jaguar, congratulating Steve Bretherton.
Jaguar Land Rover South West London
Award Nominee, September 2018
Our September Making it special award goes to Steve Bretherton who has worked tirelessly to encourage his customers to leave Google reviews and has resulted in nine 5 stars reviews. Steve was the highest nominated person for his commitment to move Jaguar’s Google review target towards 4.0, along with his skill in building relationships with his customers. This has resulted in many long-term and loyal relationships . Thank you Steve
Naomi Turner
Jaguar Land Rover Ascot Service Centre
Award Nominee, September 2018
In recognition for Jaguar Ascot’s best ever September on volume in new car and used cars, we would like to nominate Naomi for her dedication and persistence in aiding the Sales Team to handover 46 new cars and 17 Used cars. She was always on hand to make sure every thing went seamless and even assisted in making sure a car was registered when the system failed.
A truly outstanding performance for the month resulted in 145% of F&I budget completed and a best ever result in NEW and USED car F&I for the business, coupled with this Jaguar Ascot came second in the division in Retention at 39% – Outstanding work! A truly wonderful month generated from a smart, professional and diligent Business Manager
Well Done Naomi.
Richard Jones (right), Workshop Manager, congratulating Raf and Pav.
Award Nominee, September 2018
Our September nomination for Making it Special goes to joint winners Raf and Pav who consistently stay late in the workshop to help get customers cars completed. They also make sure new cars are ready for the next day and also arrive an hour early each day to start their work.
A fantastic commitment to customer first and great team players – well done.
Andy Penn (left), Service Manager, congratulating Chris Stuart.
Award Nominee, September 2018
With the busiest month on record it was extremely difficult for us to come to a decision for our September nomination, however Chris Stuart really did “Make it Special” for one of our customers.
The last new Jaguar to be collected in September was just having its final preparations from the valet team when the keys became locked in the vehicle, the customer was in the showroom finalising paperwork. Chris Stuart took it upon himself to call the local locksmith who were just about to close, he pleaded with them to stay open as he didn’t want the customer to leave without his brand new Jaguar. Chris battled through the rush hour traffic to collect the key. He unlocked the car and retrieved the keys and the customer drove away delighted at 7.15 pm unaware of the efforts Chris put in behind the scenes to make his experience special!
Quick thinking from Chris saved the day!
Chris Towner, Workshop Controller (left), and Ian Painter, Service Supervisor (right), congratulating Nathan Hoy.
Award Nominee, September 2018
Our September nomination is Nathan Hoy who worked extremely hard in getting a major service completed in good time so that a customer could enjoy his planned holiday.
The customer had been booked in for a 96,000 mile service but the service team did not pick up that the car actually required a 112,000 mile service, including a full cam-belt service. Although there were limited time available in the workshop and the customer being advised that it may well run into the following day, Nathan managed to complete the vehicle including the vehicle health inspection the very same day.
The customer was elated and asked that his sincere gratitude was passed to all involved, when he collected his car at 3pm Friday!
