Sytner JLRS Division
Paul Titre (left), Aftersales Manager, congratulating Martin Condra.
Jaguar Land Rover Ascot Service Centre
Award Nominee, October 2018
Congratulations goes to Martin Condra our October nomination for Making it Special
Martin one of our Technicians was working in the workshop, when one of his colleagues working on a new Velar on the ramp next to him had a battery charger go up in flames which was attached to the vehicle! Martin immediately dashed over and removed the charger and made safe before it either caused serious damage and prevented what could have been a disaster.
Well done on your quick thinking Martin.
Jerry Howell (right), General Aftersales Manager, congratulating Sanjiv Panwar.
Jaguar Land Rover South West London
Award Nominee, October 2018
Our October nomination goes to Sanjiv, who helped a colleague recently assist one of our corporate customers who had sourced their vehicle through another retailer. They wanted to reject the vehicle due to a few issues they had been experiencing.
Sanjiv offered to assist Hayley who was unsure of the process to meet the customer where he walked around the car and explained all the service side of the business. The customer was very happy with this and advised they would use our service department going forwards, as well as look to buy their next car from our site.
This is a great example of us working together as ‘One Team’ and we have gained future business – Well Done Sanjiv and Thank You
Liam Hayward (right), Customer Experience Manager, congratulating Linda Lemin.
Award Nominee, October 2018
Our October nomination goes to Linda Lemin, who has continued to provide excellent customer service, whilst managing the service bookings on her own recently.
We have had great feedback from JLR when a customer advised them about the great service Linda had provided, following a poor experience previously.
The way she handled things was excellent and he was very impressed. He said that she has arranged to have the vehicle collected and delivered back to him when the service has been completed. Please could you pass on his and my own thanks for the way in which she has handled the matter.
Well done Linda!
Paul Williams (right), Head of Business, congratulating Thomas Cesi.
Award Nominee, October 2018
Our October nomination is Tom who consistently delights his customers and is always doing that little bit extra to add that personal touch.
One of Tom’s existing customers had excitedly ordered their all new Discovery in time for the new arrival of their second child. Tom had thoughtfully arranged upon handover, toys for the new baby as his own son had been born a few months earlier. He went shopping and bought the same toys that his own son had liked and not to leave out big sister, Tom also bought sweets for the eldest child which went down a treat. The customers were extremely touched by Tom’s generosity and thoughtfulness towards the whole family.
Well done Tom!
Peter Davies (left), General Sales Manager, congratulating Jacob Hovell.
Award Nominee, October 2018
Our October nomination goes to for Jacob Hovell, who since September has been looking after the preparation department for Land Rover. He took it upon himself to work extra hours, coming in early or finishing late and working weekends to ensure that customers had their vehicles without delay.
Even though he was under a lot of pressure with the volume of cars that have gone out he managed to remain polite, cheerful to everyone and provide excellence customer service.
Well Done Jacob, thank you for continued help.
Sarah York
Award Nominee, October 2018
Our nomination for October is Sarah York, who whilst working one Sunday took a call from a customer who had broken down. The customer had already called the recovery company, who were able to collect his car and deliver to the dealership. However they were not able to organise a loan vehicle for him.
Sarah immediately called the Aftersales Manager to authorise loaning the customer an alternative vehicle and made sure it was ready later that afternoon for the customer to collect.
Well done Sarah, for thinking on your feet and keeping one of our customers mobile.
Tim Fox (left), Aftersales Manager, congratulating Jack Gallagher.
Award Winner, October 2018
Our nominee for Making it Special in October is Jack Gallagher.
Jack has championed our branded goods this year and has not only helped the team win the June Champions accolade but also helped us smash last years target.
He always talks to customers about the range whenever he sells any parts to them and in doing so, recently learnt from a customer that her Dad was going to be celebrating an 80th Birthday and she had come in to purchase a Cap. She mentioned that he had always loved Jaguars but he was unable to drive anymore. Jack arranged to pick up her father up in a Jaguar XJ and take him to his planned Birthday party, as well as presenting him with a few small items from the branded good range (out of his own money). The customer and her father were really happy.
Fantastic – well done Jack
Rachel Clarke (right), Dealership Accountant, congratulating Vikki Fawcett.
Award Nominee, October 2018
Our nomination for the month of October is Vikki Fawcett, who is the newest member of our accounts team.
September and October were our busiest months on record for the Sales Team and during that time we were left short of resource in our sales admin office. Straight away Vikki volunteered to help and being a part-time employee, even offered to stay late every day to support the admin department having previously worked in this role.
Congratulations on your well-deserved award Vikki
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, October 2018
One Friday in October the JLR systems were down which meant Martin could not put the warranty information onto the job cards ready for first thing Monday.
Knowing he was on a training course on the Monday, Martin came in to the dealership in his own time on Sunday to print the details off and add to the job cards, so our Service Advisors could give the correct information to the customers.
Thank you for going above and beyond Martin!
