Sytner JLRS Division
Paul Williams (right), Head of Business, congratulating Nathan Dawson.
Award Nominee, November 2018
Our nomination is Nathan Dawson for our November’ Making it Special Award. On a recent Sunday afternoon after a recovery vehicle had a arrived with a very upset customer, our Receptionist reluctantly called Nathan on his day off to see if he could help. Nathan calmly reassured the Receptionist that he was on his way and on arrival immediately dealt with the customer and assisting in getting them mobile again.
On a separate occasion in the coming week another customer Mrs Chapman-Kemp was having trouble contacting LR Assist and was not happy, so Nathan left with a loan vehicle at 6pm that very evening along with his partner Megan following in her vehicle. He delivered the loan vehicle and also phoned and waited for LR Assist to attend the customer’s residence. Mrs Chapman-Kemp was extremely grateful for the exceptional customer service Nathan afforded her.
In addition the following week Mr Crook’s car had broken down at 4pm on his return from holiday and LR Assist had been delayed. Nathan left Mr Crooks with his mobile number so he could contact him when he was nearer and was so appreciative of Nathan for coming back after 7pm that evening to deploy the bollards in order to let LR Assist in and also let Mr Crooks retrieve his belongings, he called the dealership the next day to pass on his thanks.
Well done Nathan – great Customer service.
Stuart Wills (right), New Car Sales Manager, congratulating Danielle Clements.
Jaguar Land Rover Ascot Service Centre
Award Nominee, November 2018
We would like to nominate Danielle Clements for our November Making it Special award, for showing outstanding commitment to resolving customer concerns.
This recently included the collection and delivery of a customer’s vehicle on a day she was out of the business.
Well done Danielle
Lucy Cornwell (left), Service Manager, congratulating Bronwen Mancelli.
Award Nominee, November 2018
We would like to nominate Bronwen Mancelli for November’s Making it Special.
Bronwen has recently transferred from Showroom Host to Service Administration and thriving in her new role. She has always helped the reception team but even in her new role makes sure that she is taking calls and seeing customers regardless of how busy she is, both professionally and confidently.
She continues to go over and above with customers, Mr and Mrs Page came in the other day, who had previously bought from us and you could tell that she made them feel well looked after and even laughing and joking with them. They were so pleased with the service that she gave and how welcomed she made them feel.
Well done Bronwen, fantastic start!
Lee Mayne (left), Aftersales Manager, congratulating Joe Lewis.
Award Nominee, November 2018
For November we would like to nominate Joe Lewis.
We recently have had new Apprentice Jack start with us in October and this is the first time that Joe has been a mentor. Since Jack joined, we can see that Joe has grown in confidence, really explaining the details and repairs of why we do things in certain ways. This has enabled Jack to learn which has been brilliant to see and we know Jack is really happy as well.
Not only has Joe been a great mentor and a support to Jack, he is spending time with customers to make sure they are happy with advice given. Mr McCulloch came in and Joe took the time to explain the corrosion to the underbody of the customer’s car and satisfying the customer needs. He also stayed after his finish time to listen to a customer’s concerns with the InControl Touch Pro media system.
Well done Joe keep it up.
Gary Knott (left), General Sales Manager, congratulating Aaron Baker.
Award Nominee, November 2018
We would like to nominate Aaron Baker for Making it Special for November for delivering a Velar to Mr Henton, in his own time to meet the customers requirements.
Aaron travelled from Bristol to Wakefield arriving at the customers house at 9pm in the evening, after a long drive he still carried out a professional handover showing the customer all the features & benefits of his new car. Mr Henton was very grateful with the exceptional service and goes to show Aaron’s commitment to delivering outstanding customer service.
Well done Aaron, keep up the great work.
Jerry Howell (right), General Sales Manager, congratulating Christine Edwards.
Jaguar Land Rover South West London
Award Nominee, November 2018
Our Making it special award for November goes to Christine Edwards. On a day out with her husband on the main road into Brighton they came across an accident. Christine looked over to see that one of the cars involved was one of ours and she recognised who it belonged to Mr Robinson, a long-standing, loyal customer.
Christine made her husband pull over and she went over to see if Mr Robinson was alright. As he is a sprightly 92 year old – he was shaken. She stayed with him until the services arrived. On return to work a few days later, Christine checked in on him to make sure all was well.
Fantastic Christine – a very worthy recipient of the Making it special award. Thank you
Richard Jones (right), Workshop Controller, congratulating Glen Browne.
Award Nominee, November 2018
Our November making it special nomination is Glen Browne who showed true team spirit when he came in to work on two customer’s vehicles who had outstanding concerns, even when he was due to be on holiday.
He made sure all works was completed on the vehicles so that the customers could have them back without further delay.
Well done Glen
