Sytner JLRS Division
Tom Booth (left), Used Car Sales Manager, congratulating Hazel Kenyon.
Award Nominee, December 2018
Our December Making it Special award goes to Hazel one of our longstanding Showroom Hosts. Hazel has done an outstanding job in taking the lead of managing the new Barista bar and showroom host duties over our busy weekends. She has an extremely professional manner and is always polite, courteous and very willing to help both customers and colleagues alike.
We have had new colleagues join our weekend Showroom team and Hazel has done an excellent job in taking them under her wing and showing them what is required for us to continue delivering an outstanding service to our customers. Although Hazel mainly covers the weekend, she continuously steps in to help during the week to cover any sickness or holidays and we are extremely grateful for her continuous help and support.
Congratulations Hazel.
Alan Eldridge (left), Head Of business, congratulating Lucy Stillwell and Ben Smith.
Award Nominee, December 2018
Our December Making it Special nomination goes to two of our Service Advisors Lucy and Ben, who during a very busy period and with limited resource managed to maintain a high of level of customer service throughout.
Congratulations to them both on a well deserved award.
Charles Crossley (left), New Car Sales Manager, congratulating Paul Arnold.
Award Nominee, December 2018
Our December Making it Special award goes to Paul Arnold who stepped in to help a colleague recently.
A long-standing Sytner Group customer who had bought many cars was experiencing a few concerns with one of them. After restoring his faith in the Group, Hannah Baker sold him a Hybrid Range Rover as a surprise Christmas present for his son. Although Hannah was on annual leave and to avoid any delays, Paul offered to help to make sure that it all went perfectly. He arranged to pick the customer and his son from their home in Liverpool and upon arrival the surprise present was magnificently displayed in the handover bay, with a personal message to Roy and Neil from Paul thanking them. At the point of realising the car was for him, Neil was truly overwhelmed and they couldn’t have been anymore complimentary of Paul. Roy is now collecting another Range Rover on March 1st for himself and Neil is also in the process of ordering a New Evoque for his wife!
Good morning Charles,A massive thanks to Paul and you for last Thursday. It couldn’t have gone any better as Neil genuinely didn’t have a clue about his car. Totally surprised and overwhelmed. He absolutely loves the car.
Well done Paul. Fantastic team work.
Andy Penn (right), Service Manager, congratulating Steve Burn.
Award Nominee, December 2018
Our nomination for the month of December is Steve Burn.
One of our long established customers (Dr Parkinson) arrived in the showroom late one evening in December with a red warning light on his Jaguar and restricted performance, the customer was extremely anxious as he was 30 miles. Steve immediately put the customer at ease by offering to take him home after hours, this was a 60 mile round trip which Steve did in his own time. The customer called the business the next day to express how thrilled he was with the level of service that he had received from Steve.
Well done Steve!
Gary Weston (right), Corporate Sales Manager, congratulating Jamie Young.
Award Nominee, December 2018
Our December Making it Special nomination is Jamie Young, who showed exceptional customer service recently.
A customer contacted the dealership in urgent need of a vehicle due to a change in his circumstances. Jamie having only been employed at Tollbar for a short period of time, took it upon herself to ensure that the customers needs were understood and proceeded to take ownership of the task in hand. After contacting numerous Volvo dealers a vehicle was located and after extensive negotiation was transferred in enabling the customer to take delivery within 4 weeks, not the usual 6 months. Jamie’s positive approach and determination was much appreciated by our customer and her colleagues. At each stage of the order Jamie ensured that all the correct processes where followed and kept the customer fully informed.
Well done Jamie
Mike Tyson (left), Head of Business, congratulating Gary Froggatt.
Award Nominee, December 2018
Our Making it Special nomination for December goes to Gary Frogatt.
On New Years Eve our workshop were struggling to obtain a part which was on back order, this was delaying the completion of an engine replacement. One of our Parts Advisors found that Guy Salmon Knutsford were the nearest dealer showing the part in stock and without hesitation Gary called his customers to ask if their parts could be delivered the next working day to enable him to collect the part from Knutsford. Knowing the importance of getting this particular job completed Gary collected the part and arrived back in time for the work to be completed before close of business and the vehicle returned to the customer.
Richard Pitt (right), Workshop Controller, congratulating Kevin Johnson.
Award Nominee, December 2018
Our Nomination for December is Kevin Johnson at our Jaguar retailer
Whilst Richard, the Workshop Controller was off on annual leave Kevin stepped in to help. He did a fantastic job managing the workflow in the workshop. He made sure the technicians got through all the work working efficiently, so that the customer’s cars were ready in time and was able to keep the service advisors well informed.
Well Done Kevin, fantastic effort.
Ben Brown (right ), Workshop Controller and the team, congratulating Danny Hughes.
Jaguar Land Rover Ascot Service Centre
Award Nominee, December 2018
Danny Hughes is our Employee of the Month for December as he has worked tirelessly not only in his role but supporting other roles at the PDI Centre.
He has carried out many corporate hand overs at Bracknell and has also acted as a great liaison between us and our customers, often in his own time, talking and assisting them when needed. He even purchased flowers out of his own money for a customer to go that extra mile!
Well done Danny
Olivia Bennett
Award Nominee, December 2018
Our December nomination goes to Olivia Bennett who joined the team at the end of September. In a very short period of time, her happy positive approach has had customers and her colleagues alike comment on her proactive style and willingness to help.
She is completely customer focused and nothing is too much trouble. Everyone who walks into the showroom is greeted in a friendly manner and offered refreshments and she will always check later on if they require any thing else. She has taken on the Sytner ethos in wowing our customers and treating everyone fairly.
Paul Williams (right), Head of Business, congratulating Lindsey Evans.
Award Nominee, December 2018
Lindsey Evans is our Making it special nomination for December. Lindsey’s bright, bubbly and caring personality is a magnet for both customers and staff alike.
She often puts herself out to help others and on this occasion Lindsey demonstrated an exceptional act of kindness at a time of year that can be very lonely for some people. A customer visited the retailer a few weeks before Christmas and got talking to Lindsey. After she had made him welcome and gave him a hot drink she learned that the customer was very ill and had recently lost his son. Lindsey was touched by the customers impending Christmas predicament and that very evening Lindsey decided to pay the customer an unexpected visit at his home with her two daughters armed with mince pies. On arrival the customer was overcome with Lindsey’s kindness and generosity and said it helped make his Christmas a bit brighter.
Well done Lindsey on your well deserved award
Lee Mayne (right), Aftersales Manager, congratulating Jordan Coleman-Dear.
Award Nominee, December 2018
Our December nomination for the Making it Special award is Jordan Coleman-Dear.
Jordan contacted our local Hospital, Northampton General to see if we could donate gifts for the children who would be spending Christmas there. He set about asking Guy Salmon colleagues if they would bring in toys for younger children and these combined with some Land Rover goodies managed to get a whole boot full of donations plus lots of Land Rover childrens’ rucksacks and teddy bears. He delivered the gifts to Northampton General and the staff and children there were so grateful.
Well done Jordan for organising and supporting a local worthy cause.
Ian Bennett (right), Head of Business, congratulating Joe Morgan.
Award Nominee, December 2018
Our December Making it Special nomination goes to Joe who has delivered an incredible experience to a long-standing customers.
The customer had placed an order some months prior and once delivery had been arranged he was taken ill and admitted to hospital. Joe kept in contact with him and purely out of concern, paid him a visit in hospital armed with a get well card and present. The customer was overwhelmed by Joe’s gesture and when he was fully able to, he collected his car which was made a memorable experience due to Joe’s attention.
Well done Joe
Liam Hayward (right), Customer Experience Manager, congratulating John Smallwood.
Award Nominee, December 2018
Our December making it special nomination goes to John Smallwood one of our Technician’s who showed true ‘One Team’ ethos when he recently helped the Sales Team out during their busy Black Event.
John helped out looking after customers and was even personally assisted with 4 customers who went on to purchase a new car. John was a great support in helping our sales colleagues over the whole weekend event.
Well done on a well deserved award.
Alberto Conde (left), Workshop Manager, congratulating Deon Pienaar.
Jaguar Land Rover South West London
Award Nominee, December 2018
Our Making it special award for December is Deon Pienaar, who was able to resolve an on-going customer concern recently.
One of our customers, had been having numerous rattles within his vehicle and he advised that this had been the case for ‘nearly two years’ which he had become increasingly frustrated with. Deon took on the challenge and was able to identify where the rattle was coming from and was able to replace the boot extension arm. The customer was so impressed with the result that he sent an email in to express his gratitude and advise that Deon was indeed an asset to our team.
A big thank you Deon for turning this situation around, an excellent outcome
Gary Knott, General Sales Manager (left), Dan Foster, Used Car Manager (right), congratulating Lee Harris.
Award Nominee, December 2018
We would like to nominate Lee Harris for our making it special award in December for delivering a Range Rover Sport to Mrs Gibbs on her 50th Birthday.
Lee arrived at a local restaurant in the evening where Mrs Gibbs was having a meal with her family. Once Lee had tied balloons & placed a 50th Birthday banner across the windscreen he called her husband to bring her out to the car park. She was so surprised to see Lee standing outside with her new car & got very emotional for this wonderful present.
Congratulations Lee for providing this great experience & the nice touch by dressing the car as this was the icing on cake for Mrs Gibbs & made it truly special.
