Sytner JLRS Division
Jeanette Thomson (right), Dealereship Accountant, congratulating Karen Corr.
Award Nominee, January 2018
Our January Making it Special nomination goes to Karen Corr, who has proven to be a great asset to the Dealership since she started last April. She will often put in extra hours without hesitation. She is a happy member of the Accounts team and has brought the fun factor back to the Accounts Department.
Well done Karen
Steve Gough (Right), Divisional Managing Director, congratulating Jelka Ivanovic.
Award Winner, March 2018
Our Quarter one winner is Jelka Ivanovic. Jelka has always been passionate about giving back to the community. So when the opportunity came up to support Cynthia Spencer hospice she jumped to it. The challenge was to take £50 and turn it into as much money as possible, not an easy thing to do.
Jelka is quite the pro in the Kitchen and decided to make overnight oats in her own time every evening for 8 weeks and sell them in the morning to members of staff, then bacon sandwiches on a Friday (which was always very popular) and she managed to raise a very impressive £320.88 from the original £50.
Amazing – well done!
Alan Davis (right), Head of Business, congratulating Julie Bryant, Keara Hesketh & Lorna Weir.
Jaguar Land Rover Ascot Service Centre
Award Nominee, March 2018
Our Making it Special nomination goes to our amazing Sales Administration Team. They were super organised prior to the start of the month to make sure everything was in order, which allowed them the flexibility to manage any last minute changes or additional customers.
They also came in over the Easter holidays to make sure our customers received their new cars on time and delivered the high customer care standard which we strive to achieve on a daily basis.
Simon Crane (right), Head of Business, congratulating Ian Painter.
Award Nominee, March 2018
We would like to nominate Ian, for going above and beyond for one of our customers.
An elderly customer had thought that he got roadside assist when he took out his service plan, but unfortunately he hadn’t. The customer had a puncture on their vehicle, so Ian went out that evening to the customer to change the wheel for him. He brought the damaged wheel back in to be fixed and once completed, Ian returned it to the customer the following evening.
This has delighted the customer and shown what an exceptional level of customer service Ian provides.
Well Done Ian!
Rachel Clarke (left), Accountant, congratulating Lisa Ismay.
Award Nominee, March 2018
Lisa has been nominated for continuously delivering an outstanding performance. She is constantly achieving deadlines no matter what obstacles are thrown at her. She is the go to person and offers support to all of the team by sharing her vast knowledge of the dealership and manufacturer.
A well deserved nomination!
Alex Scott (left), Head of Business, congratulating Matthew Welch.
Award Nominee, March 2018
My making it special award for March goes to Matthew. Throughout Q1 Matt has worked miracles by plucking vehicles from free release at very odd hours of the day (mostly in the middle of the night). We have broken some records this month in vehicle sales, finance income, labour and parts sales and the dealership has been very profitable. Matthew has secured over 200 extra new vehicles against our allocation by taking calculated decisions and having a plan of attack and sticking to his plan.
His energy has been zapped out of him most days fielding calls, customers and staff requests. However, his performance has been exceptional – why has this made it special? The buzz in the dealership, customers, employees are all enjoying a fabulous experience through having so many vehicles available. Matthew has made numerous personal sacrifices to make this happen in the early hours of the morning and by securing these extra vehicles the dealership has enjoyed many successes.
Julie Ripley (left), Business Administrator, congratulating Sam Britland-Jones.
Award Nominee, March 2018
Going the Extra Mile… on his bike!
A customer’s vehicle had broken down and Sam received a call from the customer asking about his replacement vehicle as he was going to struggle without one. Sam took some details from the customer and said that he would have a car allocated to him within an hour (customer laughed at that and said that he had heard that before) 10 minutes later a car was assigned them. However, the customer was unable to get to us, so Sam suggested that he would drop off the loan car to him, if the customer would give him a lift back. Unfortunately the customer was going out for the evening so Sam said that he would still drop off the car but bring his bike in the boot and ride home as he could only do this after he had finished work.
The customer was delighted with the customer service provided and Sam cycled 12 miles home.
Alan Eldridge (left), Head of Business, congratulating Joe McDonald.
Award Nominee, March 2018
Our nomination for March is Joe McDonald for maintaining his high standards of customer service during the busy month of March.
Joe always makes sure that he keeps in contact with his customers, even when he cannot meet their expectations. Joe also makes himself available to his colleagues and is always willing to help anyone.
Well Done Joe!
Alan Eldridge (right), Head of Business, congratulating Enamul Miah.
Award Nominee, March 2018
Our March nomination is Enamul Miah for his consistent delivery of exceptional customer service.
We have recently received some fantastic comments from customers, but one particular sentence sticks in my mind that really sums up the level of customer service we need to provide and Enamul clearly achieved this.
The comment received was, Making my Dreams come True.
Well Done!
Kye Charnock (right), Sales Manager, congratulating Jelka Ivanovic.
Award Nominee, March 2018
This month’s winner is Jelka Ivanovic. Jelka has always been passionate about giving back to the community. So when the opportunity came up to support Cynthia Spencer hospice she jumped to it. The challenge was to take £50 and turn it into as much money as possible, not an easy thing to do.
Jelka is quite the pro in the Kitchen and decided to make overnight oats in her own time every evening for 8 weeks and sell them in the morning to members of staff, then bacon sandwiches on a Friday (which was always very popular) and she managed to raise a very impressive £320.88 from the original £50.
Amazing – well done!
Ian Bennett (right), Head of Business, congratulating Nathan Jackson.
Award Nominee, March 2018
In March we experienced some extreme weather conditions. Being part of a great brand there were no excuses not to get home or back to work! However, one colleague exceeded this and went above and beyond rallying around picking up and dropping off his colleagues in his own defender.
Following a long shift, he went up to the local hospital to help the medical staff get home and transport them into the hospital. Nathan certainly went that extra mile and is fully deserving of this month’s making it special.
Well Done!
Mike Tyson (right), Head of Business, congratulating Chris Taylor.
Award Nominee, March 2018
At the end of March Chris had a full day of handovers, all of which took longer than anticipated leaving him to do an off -site handover in Surrey, which was a 360 mile round trip.
He left the dealership at 4:00pm, completed his handover and made it back home at 11:00pm. He was back at his desk at the usual time the following morning leaving the customer delighted to be driving their new Discovery for the Easter holidays. Chris always goes above and beyond to put his customers needs first including working nearly all of his days off.
Great customer service!
Laura Barley (right), Accountant, congratulating Trisha Stevens.
Jaguar Land Rover South West London
Award Nominee, March 2018
Trisha is always thinking of how to make her customers experience truly memorable and special when buying their Jaguar and this often reflects in the Customer Satisfaction comments.
In March one of her customers whilst purchasing their new Jaguar, had bought their children in with them and they were very excited to take delivery of their new car. Trisha was thinking of what to get the customers children as a gift and knowing how excited they were she came up with the idea of a Jaguar Cap for the summer and a Pencil Case for school for each of them. The children were so delighted with their gifts that they drew her pictures of their new car and bought them into the showroom to say thank you. For a customer and their family to take time out of their day after the handover and the children to make the effort to draw pictures to thank Trisha for their new car means that Trisha really has got it right with making it special with this customer.
Needless to say we received glowing customer feedback about this and also highlighting how we were not the cheapest, but the service was personal and a pleasure.
Paul Williams (right), Head of Business, congratulating Andrew Hearne.
Award Nominee, March 2018
With many customers due in over the Easter Bank Holiday weekend to collect their new Land Rovers, Andrew was busy in the workshop carrying out the vehicle PDI’s. Around midday on Thursday prior to Good Friday, he was notified that there was a new map update for all new vehicles, which would take over 7 hours. Andrew was faced with a dilemma, either let our Sales Team know in advance of the delay in handovers or re-book all the vehicles in at a later date for the map update, which would then in turn leave our customers extremely inconvenienced, frustrated and unhappy.
So in true ‘Andy Fashion’ as neither choice was an option, he selflessly chose to give up his own time on Good Friday when he himself had plans with his partner to come into the dealership and personally ensure every vehicle was updated and ready for our customers to collect. One customer who was collecting his new Range Rover had already pre-planned his Bank Holiday weekend break around his handover to encompass a trip to Cardiff as he had purchased tickets for a very important boxing match so the map update was crucial.
Well done Andy and thank you for putting our customers first!
Darrell Jones (left), Head of Business, congratulating Kathryn Warden.
Award Nominee, March 2018
Kath has been nominated for her consistent professionalism, whereby nothing is too much trouble when helping either our customers or work colleagues. Her easy going attitude makes her approachable and she will always see any job through to the end and will follow up with colleagues or customers.
Her commitment and passion for achieving the best results and delivering great customer satisfaction was displayed in March, when she came in on a Saturday to help and invoice same day sales and deliveries, to help the dealership achieve its target.
Well done Kath!
Samuel Long
Award Nominee, March 2018
Sam joined the team in February as a Service Advisor and having not held any previous motor trade experience, he has demonstrated a great attitude. He is extremely focused and willing to go the extra mile to learn day to day tasks. He has regularly spent extra time beyond his working hours to learn extra tasks, which have not been possible during the day and has also stayed behind if required for customer collections.
Recent customer satisfaction returns have mentioned Sam by name, advising he has an excellent polite manner and is extremely pleasant. Sam has adapted to the demanding aftersales department and certainly demonstrates a one team approach to the daily tasks.
Jelka Ivanovic (left), Business Administrator, congratulating Steve Hunt.
Award Nominee, February 2018
One snowy day in Northampton, Mr Garrett was due to collect his new F-TYPE, Steve had promised the customer that he would get his new car that day, however, with the weather against him and Mr Garrett living in a remote village, it would mean tackling the heavy snow on un-gritted country roads to deliver his new car to him. With that in mind, Steve was prepared and put a shovel in the boot and left the dealership to drive the 10 miles cross-country down snowy and icy lanes. He managed to carefully get through the icy and snowy covered roads and slowly got up the track to Mr Garrett’s home where he delivered the car as promised.
However, the biggest challenge Steve had to face that night was he had to drive back in Mr Garrett’s part-exchange, which was a XK Convertible 5.0 V8 RWD. He started making his way down the track and round the country lanes and unfortunately got stuck in the snow, he used the shovel he brought to dig himself out. He had to do this multiple times on the way back as the car was stuck, and finally returned to the dealership at 10:10pm.
Well Done Steve, there will be a Hot Chocolate waiting for you!
Ian Bennett (right), Head of Business, congratulating Louise Brooks.
Award Nominee, February 2018
During one of the busiest times for the Sales Department, Louise who is usually part-time has volunteered to do as much as possible to support her colleagues. She has been working 5 days a week for as many hours as needed to ensure the smooth running of the department.
She has shown great One Team spirit, going above and beyond to ensure our customers and colleagues were not affected.
Thank you for all your hard work!
Nick Moore, General Sales Manager (Left) Jason Emanuel (Right), Head of Business, congratulating Guido Studinger.
Award Nominee, February 2018
Our February nomination is Guido Studinger. Guido is new to the business, but that has not stopped him from going the extra mile in making sure that the customer car park has always got plenty of spaces and the staff are collected in time for work from the staff car park. Even during the storm that was ‘the Beast from the East’ in February, Guido was out braving the blizzards gritting the car park and defrosting customer and staff cars, making the site safe for us all to use.
We are currently undergoing our refurbishment and Guido is also tasked with juggling the new and used car stock back and forth to the offsite compounds and squeezing the back compounds to their limit. He can be found still working till late into the night after everyone has gone home just so our customers can park with ease the next day.
Thank you for your outstanding commitment to our customers and the team!
Paul Williams (right), Head of Business, congratulating Geoff Stevenson.
Award Nominee, February 2018
At the end of January we delivered the first of our latest 18my’s to our eagerly awaiting customers. Unfortunately, due to these vehicles being fitted with the latest and most up-to-date software our customers experienced a wave of technical difficulties. You can only imagine how disappointed our customers felt having just picked up their brand new vehicles and having to return them in their first few days and weeks of ownership. The faults with all the vehicles were not an easy fix and were on-going for nearly a month. Geoff spoke to each customer individually and ensured that he personally owned each and every one of the customer problems. He made sure that alternative transport was provided, each customer was kept informed at every stage and through his professionalism and with the help of his colleagues, made sure all customers received a goodwill gesture.
Without this level of commitment and personal service, the majority of the customers said they would have gladly handed their cars back and bought another competitors brand. A massive well done for restoring faith and maintaining a constant first-class level of customer service throughout.
Annaliese Buckby (right), Corporate Office Manager, congratulating Carol Beecham.
Award Nominee, February 2018
Our nomination is for Carol Beecham who is always willing to help us out by covering reception when we find ourselves short of cover. We can call on Carol at extremely short notice and she is on hand to come in and support her colleagues, making sure that our customer service does not slip.
Carol has also recently supported us in preparing for our audit, her attention to detail and organizational skills made sure that we were as ready as we could be.
Thank you for all your hard work and commitment to us and our customers Carol.
Jerry Howell (left), Aftersales Manager, congratulating Yiannos Praos.
Jaguar Land Rover South West London
Award Nominee, February 2018
Yiannos is always consistent in providing our customers with an excellent service, but in particular this month he has gone that extra mile to exceed their expectations and make the customers experience special.
One of his Customers had lost her husband unexpectedly and with a young family to bring up. On a recent visit to have her car looked at, Yiannos identified that she was struggling, so arranged to collect her car another time to make it a little easier for her. He collected the customers vehicle on a weekend in his own time and offered to help her with the children whilst she sorted some bits out. He made sure he followed this up by liaising with her when the vehicle was in the workshop and also delivered her car back to her afterwards.
Yiannos also drove one of his customers to Heathrow airport on a Friday night out of hours to help out a customer whose car had unexpectedly broke down. He went out of his way, changed his plans and committed himself to delivering excellent customer service. His ‘thinking outside the box’ and positive attitude has made both these customers experiences truly special.
Mike Tysodn (right), Head of Business, congratulating Rob Broom.
Award Nominee, February 2018
Rob has been with the business for a number of years now. He consistently goes above and beyond for all of his customers. His customer Mr Andrew Smith from Essex was no exception to the rule. Rob sold the vehicle to Andrew just before he went on annual leave for two weeks in February. As part of the negotiation the customer had requested that the vehicle be delivered to his home address. So as not to delay the delivery and disappoint the customer, Rob agreed to deliver the vehicle whilst on annual leave. The customer had requested that Rob arrive at 8am; a very early start for Rob that day, however, her was there on time.
Congratulations to Rob for making the customer feel very special!
Lee Mayne (left), Aftersales Manager, congratulating Jamie Parry.
Award Nominee, February 2018
Our nomination is for Jamie Parry, on March 1st we had a customer take delivery of their new 18 plate Range Rover Evoque, that evening they came back in as the fan had stopped working on the heater. As it was 6 in the evening, we did not have any Technicians on site. Jamie had spoken to the customer in Service and thought he knew what the problem was, so took the car into the workshop and fixed it himself, saving the customer from going home in a courtesy car on the day he got his new car.
Well done for some quick thinking Jamie!
Gary Slater (right), General Sales Manager, congratulating Kris Wells.
Award Nominee, February 2018
Kris is a shining example of our customer first philosophy who continuously offers his full support to providing an excellent service to all of our customers and staff regardless of business pressures. During the month of February Kris went over and above due to a staff shortage where he would often come in early and leave late to ensure that all customer and staff requirements had been dealt with in a timely manner. With February being a busy month not only for deliveries but also with sales leading into March, Kris hit a record IPRU performance for the month. With Kris’s work ethic and attention to detail it has given me great pleasure in presenting him with Employee of the month for February.
Well done Kris!
Tim Fox (right), Aftersales Manager, congratulating Lauren Budd.
Award Nominee, February 2018
Our nomination for February is for Lauren following us receiving this email from a customer.
I’m pleased to say that I was looked after exceedingly well and all my expectations were met beyond reproach. From the day before contact from Lauren Budd to the welcome at arrival I was treated with respect and a huge amount of professionalism. Lauren called me the day before to confirm my booking and on the day looked after me from start to finish. I was kept up to date on how my car was progressing through the day and was given plenty of time to collect when all the work had been completed. You should know that I had to travel over a 100 miles to visit your dealership, but it was worth it. I have been let down by my local dealers over the past year and a visit to Guy Salmon Jaguar Bristol was a breath of fresh air, inspite of the distance I travelled it was worth it. Lauren is a shinning star at your dealership and I can’t praise her enthusiasm, knowledge and courtesy enough, Lauren is a credit to your team. On collection of my car all my paperwork was fully explained and my extended warranty was set up there and then. I’m so pleased with the work that was done and the way I was treated that I will also be bringing my Range Rover to Guy Salmon too. A huge thank you to all the staff at Guy Salmon Jaguar Bristol, but especially Lauren who was an outstanding representative for your dealership.
Gareth Davies (left), Jaguar Sales Manager, congratulating Jon Churchill-Cooper.
Jaguar Land Rover Ascot Service Centre
Award Nominee, February 2018
Jon has a great rapor with his customers and will always go the extra mile or should we say miles… a great example of this recently is when one of his customers did not have transport from the Airport so Jon picked the customer up and brought him to the dealership to collect his new car!
Jon is an excellent salesperson – friendly, helpful, goes above & beyond. Can highly recommend, thank you! friendly, personable & very helpful.
Mrs Brown
Michael Beaver, Richard Hind & Kevin Clack
Jaguar Land Rover Ascot Service Centre
Award Nominee, January 2018
We have an amazing team of Aftersales Drivers (Kevin, Michael, Richard) who on a daily basis move our customers’ cars from the Aftersales Department to the Showroom which allows more available parking at Aftersales. You will also see them at the end of the day returning the cars back to Aftersales for the next day. They check the weather forecast on a daily basis to take into consideration the impact on the cars for instance if there has been a heavy frost the cars will require defrosting and this also determines the time they come into work! When organising their workload and to provide an outstanding service to the customer and business they will consider the best route to maximise their time and collections/deliveries. They are always happy to help any of their colleagues where they can.
Great Team Work!
Tim Fox (right), Aftersales Manager, congratulating Alice Saunders.
Award Nominee, January 2018
Our nomination is for Alice for making sure that she got it right for her customer who had been experiencing several issues with their vehicle. Alice has shown that if you take ownership of a problem, with time you can work your way through it and find a solution. We received this fantastic feedback from the customer.
I would like to express how well Alice on the service reception dealt with the problems with my car and how she spent a lot of her time getting things right. The car had been having a number of issues with warning lights had been dismissed as requiring software upgrades. I had to insist that this was wrong and needed further investigation. I had called the JLR helpline who were next to useless and kept referring me back to yourselves. When I arrived unannounced at your showroom to have the car taken in, with no replacement vehicle arranged Alice went out of her way to get me mobile again and then took ownership of the problem until it was resolved.
Andrew Meads (right), Parts Manager, congratulating Graham Scally.
Award Nominee, January 2018
Our nomination is for Graham, who continues to show his true ‘One Team’ethos, during a time when the parts department is very busy.
Graham has gone above and beyond over the last several weeks looking after both internal and retail customers, whilst not letting customer service slip.
Well Done Graham!
Andy Penn (right), Aftersales Manager, congratulating Tim Jones & Jennifer Quinn.
Award Nominee, January 2018
During 2017 the volume of warranty claims grew from 3580 in 2016 to over 7200 in 2017. This in turn put huge pressures on the warranty department as along with the increase in claims there were increases in queries, rejected claims, discarded parts returns and debt. With the added pressure of piloting the new WASP system and all within a 20 day submission time.
January 2018 began with a warranty audit resulting in a zero debit result.
Huge well done to Tim and Jennifer for a fantastic result after a very demanding year.
James Edwards (right), Aftersales Manager, congratulating Teordora Costea.
Award Nominee, January 2018
We would like to nominate Teodora Costea for her outstanding work as our Breakdown Customer Service Advisor, she deals daily with customers who are usually are not the happiest of customers (due to breaking down), Tia deals with a large number of breakdowns due to our position near to the M6 and we never have any complaints from her customers and recently received the following compliment from a customer:
Good evening Steven, I’m writing to you in total appreciation of how your service breakdown Advisor Teodora Costea dealt with my ongoing breakdown of my new Land Rover Discovery 5. The problem has yet to be resolved, but it’s the way she showed so much compassion and genuine respect to my personal loss of mum by meeting me with a flower arrangement when I came to collect my Land Rover. I would ask you recognise and pass my genuine appreciation to Tia.
Oliver Bambridge (right), Used Car Sales Manager, congratulating Amy Moore.
Award Nominee, January 2018
Choosing a Baaaarilliant Handover Gift.
Amy Moore was carrying out a handover with a very excited customer, Rachel Gilbert picking up her very first Jaguar. Whilst setting up Mrs Gilberts. In Control, Amy asked what she would name the new Jaguar F-PACE Mrs Gilbert decided to name the car Sheepie as she loves sheep. Realising this Amy asked Kye Charnock, Sales Manager to get the cuddly sheep which was in one of our offices and put in the car as a present. Amy managed to distract Mrs Gilbert whilst Kye Charnock discreetly put the sheep in the boot. When Amy got round to showing Mrs Gilbert the boot, the little sheep popped out and she was so pleased and surprised. She could not understand how we knew she loved sheep and thought we must have found this out in advance. Well done Amy for thinking on your feet, and choosing something really personal and unique for the customer, and making it special in a baaaarilliant way.
Ian Bennett (right), Head of Business, congratulating Kevin Crawford.
Award Nominee, January 2018
Kevin Crawford has been nominated by his colleagues for consistently displaying a one team attitude. He is always willing to drop everything to help his colleagues out, which sometimes means he finishes late. He goes above and beyond to assist and advise his team members to ensure we deliver a great customer experience.
Well Done Kevin!
Mike Tyson (left), Head of Business, congratulating Geoff Meakes.
Award Nominee, January 2018
Geoff Meakes has been nominated many times since the “Making it Special” Awards began. He always tries to go above and beyond for his customers wherever possible. One Friday evening just before we were about to close for the day Mr Patania telephoned into the business. The brakes on his vehicle were making a horrible noise and he had a long journey ahead of him on the Saturday morning. All the technicians had left for the day so Geoff was faced with a problem. He agreed to meet Mr Patania at his home address in Doncaster the following morning at a time to suit so that his plans would not be spoiled. The customer was hoping for an early start and asked Geoff to meet him at 8am. Geoff met the customer, handed over the loan car and sent the customer on his way. He then drove Mr Patania’s car back to the business in Sheffield. Geoff wasn’t scheduled to work that Saturday morning and had given up his free time to help our customer.
Well done Geoff, you made it special for Mr Patania.
Jon Moses
Award Nominee, January 2018
We would like to nominate Jon Moses for the “Making It Special” award for this month. We often overhear exchanges with Jon and our customers and are constantly impressed with his professionalism, positivity and when required empathy during his every day role. Recently Jon was overheard having a conversation with one of our customers. Mr Jameel had been experiencing issues with his vehicle which were only presenting themselves on an intermittent basis but were leaving his car in a none drivable state. He had become quite emotional as the problems were causing him a great deal of stress. With only one vehicle the customer could not accommodate his young family. Jon went out of his way to accommodate the customer and eventually settled on a plan which involved Jon delivering the vehicle back to the customer and he was personally 100 % confident the vehicle was fully repaired. Mr Jameel was concerned that this would mean that Jon would not be able to return to work until 9pm in the evening but Jon insisted and reassured the customer this was not an issue. As the problems were intermittent Jon has since repeated this journey on another two occasions.
Jon is an incredibly committed, determined and valued member of the aftersales department and we feel privileged to have him on our team!
Berengar Needham
Jaguar Land Rover South West London
Award Nominee, January 2018
Congratulations to Berengar Needham from our Parts department, for the great work he has been doing in developing our new parts distribution process.
Berengar has received many nominations from both his colleagues in the department and also from the technician team and sales team. Berengar has stood out – going out of his way to ‘make it special’, and is a great team player. He has been improving the service given to the technicians as he is delivering parts to their ramps and assisting them in getting the right parts and avoiding the need for the technicians to wait to be served, allowing them to concentrate on fixing the cars!
This is a new initiative for our business and whilst there have of course been teething problems – Berengar’s positive attitude has really made a great impact! Well done!
Paul Williams (right), Head of Business, congratulating Ali Alavi.
Award Nominee, January 2018
Ali is nominated on a regular basis by the Team at Wakefield as his level of commitment in his role as Service Administrator and his customer feedback especially is always exceptional and on this occasion was in true Ali fashion absolutely above and beyond. During January’s inclement wintry weather Mr Darnton’s vehicle had been in the dealership that day for service. At the end of a long day as the bad weather had a knock on effect with more vehicles being in the service department than normal Ali was set the task of delivering Mr Darnton’s vehicle back to his home after he had finished work that evening, but with the bad weather taking hold as it had started to snow the traffic was against him for the entire journey. Ali didn’t reach Mr Darnton’s home until 7.30pm in the evening before then embarking on his own journey home. This was something that he didn’t have to do but as always with Ali, his strict customer first principles shone through. The next day Mr Darnton made a point of telephoning into the dealership first thing to personally express his gratitude to Ali for going out of his way in such bad weather conditions to reunite him with his vehicle.
Seth Williams (right), , congratulating Sophie Williams.
Award Nominee, January 2018
Our nomination is for Sophie for providing outstanding customer service to all of our customers. Sophie recently took a new opportunity with us to transfer from the Service Department into Sales as a Business Manager and although Sophie started life with us as a Sales Executive, this was her first taste of the Business Manager role.
Sophie has smashed her targets in her first 2 months in the job! Sophie can be described as a ray of sunshine in the showroom and for always going out of her way to make her customers feel special.
