Sytner JLRS Division
Paul Williams, Head of Business (Left), Steve Gough, Divisional Managing Director (Right), congratulating Kelly Fowler.
Award Winner, April 2018
A double nomination this month for Kelly Fowler. Mrs Lori Fullarton brought her new Range Rover Velar into the service department, with her young son and daughter. Her son was so overwhelmed by all the new cars in the showroom he insisted on working out how many years worth of pocket money and Birthday money he would need to save up before he could buy one. Kelly had listened and together with Mrs Fullarton worked out how long he would have to save ……. apparently it would be 34 years, the little boy looked a tad crestfallen.
Upon collection of Mrs Fullarton’s vehicle Kelly had secretly arranged for a small toy Range Rover Evoque for him to take home. He was so excited with the toy car and not to leave his sister out, Kelly had also arranged a sticker book for her to take home to. This was totally unexpected for both mum and children, but they all left the dealership feeling extremely happy with their visit.
Also that very same week Kelly Fowler went above and beyond again when looking after her customer Mrs Muniz when she bought her car into for repairs. Kelly had remembered that Mrs Muniz was due to give birth to her daughter and presented her with a bunch of flowers. Mrs Muniz was delighted and in her own words of feedback for Kelly said the following
Kelly Fowler has been particularly pleasant to deal with, having remembered I was due to give birth to my daughter and having the lovely gesture of a bunch of flowers. She was polite, effective and efficient
Mrs Muniz
Kevin Fairhurst (left), Service Manager, congratulating Richard Wood.
Award Nominee, June 2018
A customer based in Brentwood purchased a car as a surprise 40th birthday present for his wife, which was to given to her at a surprise birthday party.
On the day of the party the delivery company who had been arranged to delivery the vehicle let us down and didn’t turn up to collect the car. The customer was mortified as the party was due to take place in 3 hours… so Richard without question jumped in the car and drove down to ensure the car would be there in time. He had to get 3 modes of transport back and didn’t get home to near on midnight.
Well done Richard on a well deserved nomination.
Kye Charnock (left), New Car Sales Manager, congratulating David Addison.
Award Nominee, June 2018
Our Making it special award for June goes to David who recently sold a rare approved used car to a customer who lived in Glasgow. The customer could not travel from Glasgow due to work commitments at work and needed the car for a special event that weekend.
David organised to meet the customer at Porsche Glasgow, just a couple of miles from the customers house. He was able to sign the finance documents and also receive a handover at the dealership, so he could still have the same Sytner handover experience.
This involved David leaving his house at 06:00 in the morning and not getting home again until 22:00 at night, covering 686 miles in the day and he even managed to sell additional products during the handover as well.
The customer was delighted with the service David provided and was thankful he was able to deliver it personally.
Well done David.
Paul Williams (left), Managing Director, congratulating Callum Ward.
Award Nominee, June 2018
Our June Making it Special award goes to Callum, who kindly gave up his own half-day Land Rover Experience which he received when purchasing his own vehicle recently, to very loyal customer of Wakefield.
The customer shared with Callum that she had gone through breast cancer in 2016 and since then has raised much needed funds with her husband for Yorkshire Cancer Centre in Leeds, where she had received wonderful treatment. The couple raise funds on a yearly basis in support and over the past 2 years have raised £1400 by selling their own organically grown fruit and vegetables on a weekend outside their home.
They were delighted with Callum’s kindness and generosity and will be using this as a fantastic auction prize at a Gin Tasting Event they have arranged to raise further funds.
Well done Callum!
Gareth Davies (left), Jaguar Sales Manager, congratulating Rob Buckland.
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2018
Rob Buckland is our June nomination for Making it Special, he has done an amazing job at the PDI Centre in Bracknell in the absence of a Workshop Controller. Rob has been doing this on top of his own job in the Parts Department.
Thank you and well done Rob!
Richard McKee (right), New Car Sales Manager, congratulating Neil Harrison.
Award Nominee, June 2018
I would like to nominate Neil Harrison for a Making it Special award for June.
A lady with a young baby gained a punctured tyre just past the dealership and was in a little distress with the situation she had found herself in. Neil came to see me and we arranged for a Job Card to be raised and for one of the night shift Technicians to change the wheel with the spare, allowing the lady to continue with her journey home.
When Neil came back into work on the following Monday there was a Card Thanking him and the Technician and she had also kindly left them some beer to share.
Wording from Thank you card:To My Savior’sThank you so much for helping me, I cannot express how much I appreciate what you did for me, it was extremely kind of you both.Take Care.
Well done Guys
Lucy Cornwell (right), Service Manager, congratulating Kemal Yildrim.
Award Nominee, June 2018
Our nomination for June’s Making it special award is Kemal, who has recently received some great feedback from one of our customers.
On Friday 29th June my number plate which was only fixed on with sticky pads popped off probably due to the heat & sunshine. I was driving to Oxford at 7am and called in at Northampton dealership where a young lad (no name sorry) went beyond the call of duty and re-fixed the number plate with screws too. I could have been turned away as you were closed? You constantly ask for feedback every time my car comes in and staff are just doing their job, this lad went far beyond that and was a credit (almost a throwback to bygone days) to your company. I’m sure you will find him? Apart from the cleaner he was the only person there……… PS: I tried to give him a tip and he refused.
Well done Kem.
Trevor Wale (right), Aftersales Manager, congratulating Lynne Hancox.
Award Nominee, June 2018
Lynne Hancox is our ‘making it special’ nomination for June. Lynne is often putting the customer first and going out of her way with the little things that separate us from our other local Land Rover retailers.
She has recently looked after a customer whose wife had been taken into hospital. He had come to collect his car and knowing that he had to visit his wife in hospital, Lynne had been out the previous evening and put together a small hospital pack containing magazines, puzzle book, sweets, hand cream, lip balm and a pen along with a card.
Very thoughtful Lynne and congratulations on a well deserved award.
Daniel Hutchinson (right), General Sales Manager, congratulating Ollie Robins.
Jaguar Land Rover South West London
Award Nominee, June 2018
Congratulations to Ollie Robins, Jaguar Sales Executive who has been recognised for the month of June for Making it special for our customers. Last month he received numerous wonderful comments through CLP and Google reviews.
Ollie was very patient and helpful. Very personable and pleasant to deal with Helpful and knowledgeable. Easy to talk to I feel welcome and valued. Made the experience really enjoyable
Well done Ollie!
Kevin Harris (left), Sales Manager, congratulating Sian Hames.
Award Nominee, June 2018
Alongside her role Sian is also our Health & Safety Coordinator and as a result of her exceptional focus and hard work the dealership was able to achieve a great result from our recent H&S Audit.
In addition to this Sian has also taken on the duties and responsibilities of our Sales Administrator due to our usual Administrator Kathy needing an urgent hospital admission. Sian took on this extra big responsibility with her usual confident and cheery manner and has yet again proved to be a great asset to the business with her excellent work ethic and commitment.
Alan Eldridge (right), Head of business, congratulating Dan Cole.
Award Nominee, June 2018
After once again a close run nomination count, I am pleased to announce that our June award winner is Dan Cole. Dan has only been on the sales team for 4 months and has soon settled with the team.
Having experienced a house move, job change and now parenthood for the first time, Dan is still always available to help out whenever possible. In quieter periods he also finds the time to ask others if anything needs to be done.
Congratulations Dan!
Alan Eldridge (right), Head of business, congratulating Steve Norton.
Award Nominee, May 2018
Our nomination for May is Steve Norton who received some really great feedback from a customer, following their recent visit.
Visited your branch this morning enquiring about parts for a x type jaguar, now I know this is now an old car so didn’t expect the service I received. This guy Steve norton was so helpful beyond what he had to do for a customer. He helped and provided information without hesitation and was so positive and polite, being the owner of an older model I did not expect this level of help and service, I certainly feel now I’ve picked the right make of vehicle to restore. First class service. Thank you Andy
Well done Steve!
Alan Eldridge (right), Head of Business, congratulating Andrew Kitney.
Award Nominee, June 2018
Our June nomination goes to Andrew Kitney with his commitment to “Being there for everybody”. Even in times of absence due to Holidays, sickness and training of his colleagues, he still manages to ensure that our customers have a great experience us, which was demonstrated recently……
I have just taken delivery of my used XE from Guy Salmon Jaguar Maidstone and feel that I must write to praise the professional service given by the sales team. Daniel Bobbett and Andrew Kitney made my purchase a pleasure, from enquiry to hand-over of the keys. I believe that their professional, knowledgeable, polite and friendly service make these gentlemen a credit to the Jaguar name. Please pass-on my thanks to Guy Salmon Maidstone.
During this busy period Andrew still retained the No 1 position for Finance within our GS Jaguar dealerships. Congratulations Andy!
Ian Bennett (left), Head of Business, congratulating Mark Banks.
Award Nominee, June 2018
Our nomination for June is Mark Banks, who has gone above and beyond to delight one of our new car customers. He delivered their new car to their house out of hours on a Saturday evening and when he returned back to the dealership, one of our other customers car was being recovered having broken down. Chris recognising the customers car and knowing that they had only taken delivery a few days prior, called them and dropped a car to their house to ensure they were mobile.
Well done Mark!
Gary Slater (left), General Sales Manager, congratulating Dan Fellows.
Award Nominee, June 2018
Our nomination for June is for Dan Fellows who was instrumental in making sure one of our customers received a customer first experience.
Following a customer complaint regarding the preparation of their new car, Dan went out of his way to personally visit the customers house where he fully valeted the vehicle and much to our customers delight he presented her with flowers.
Dan has now been with us for two months and has made a big impact on the business – well done!
Mike Tyson (left), Head of Business, congratulating Natasha Leggett.
Award Nominee, June 2018
Natasha consistently receives positive feedback but this one from one of her customers really stood out and highlights the time and effort Natasha spends with them to make sure they are completely satisfied with the vehicle they are purchasing.
We visited your Sheffield showroom October last year and Natasha showed us round some cars and went through different finance options, this was all done with no pressure to buy, as we explained we didn’t want to buy straight away. Natasha sent a personalised video of the Discovery Sport which was a great personal touch. I emailed Natasha at the end of May and advised we would like to buy a car in June and we visited the showroom and went on a test drive. Natasha was really down to earth and we ended up buying a brand new Discovery Sport which I was nervous about but Natasha made this process so simple and was really informative all the way through the process. We collected the car and the customer service Natasha delivered was outstanding and really added the personal touches. I would like Natasha to be recognised for her outstanding customer service and hope that she truly knows she made our journey from looking to buy really comfortable and easy. I would fully recommend to anyone to visit your Sheffield showroom and would advise to speak to Natasha as the whole journey was exceptional and she provides a first class service.
Tim Fox (right), Aftersales Manager, congratulating Kam Dubb.
Award Nominee, June 2018
I would like to nominate Kam Dubb for our June ‘making it special award’. He recently came into work on his day off and carried out a mechanical fix in his own time on a car that had been promised to be ready. If it wasn’t for Kam this would have delayed the delivery of the car to the customer.
Well done Kam.
Julie Ripley (right), HR Administrator, congratulating Craig Humphries.
Award Nominee, May 2018
We would like to nominate Craig Humphries for our May award. Craig only joined the team in February this year, initially as a temporary Car Park Attendant but he stepped up to the job immediately and has now been made a permanent member of our team.
Craig has done an outstanding job in managing the car park, ensuring spaces are available for customers during an extremely challenging period, leading upto the move into temporary premises and he has done a terrific job implementing the customer valet service which eases the pressure on customer parking during our dealership refurbishment.
Congratulations Craig.
Paul Titre (right), Aftersales Manager, congratulating Steve Dance.
Jaguar Land Rover Ascot Service Centre
Award Nominee, May 2018
Steve is our nomination for May as he always helps the Aftersales Drivers every morning and evening moving cars from the Service Department to Showroom parking. Steve has also been covering the Workshop Manager role for the last two weeks at our Bracknell PDI Centre. The word ‘no’ is not in his vocabulary and he is always willing to help and assist anyone who needs help and support, as well as becoming a bit of an Incontrol Touch Pro expert!
Well done Steve.
Shane Farmer (left), Used Car Sales Manager, congratulating Ferdi Fodjo.
Award Nominee, May 2018
Our nomination for May is Ferdi who is always smiling and looks happy in his job on a daily basis. He is always happy to take on a task, very polite and goes out of his way to help people.
He has a vast knowledge of the products and will help if anyone needs assistance with the technology on the cars he photographs.
Well done Ferdi!
Colin Hopkins (right), Used Car Sales Manager, congratulating Michelle Potts.
Award Nominee, May 2018
Our nomination is Michelle Potts who had expressed an interest in the Sales Executive vacancy that we had advertised and decided to apply for the role.
Michelle showed great enthusiasm in learning the role and gaining product knowledge and came in during her own time to shadow one of the Sales Team and to complete the e-learning courses.
I am pleased to say that Michelle was successful with her application due to her passion for the brand and is now part of our Sales Team. Well done Michelle and good luck in your new role!
Wendy Beatty (left), Head of Customer Service, congratulating Mark Holman.
Jaguar Land Rover South West London
Award Nominee, May 2018
Our nomination goes to Mark Holman, who was instrumental in making sure one of our customers who had a poor experience on their previous visit had a better one on their recent visit. He owned their concerns and came up with the right solutions to make sure everything was correct this time around. Well done Mark, great job.
I think (Mark’s) level of customer service has more than made up for the previous experience and really turned the situation from a negative into a positive, I couldn’t have asked for a better service from him.” Well done Mark and thank you
Marco Di Fazio
Award Nominee, May 2018
Our nomination goes to Marco Di Fazio, who has gone that extra mile to assist a lady who was passing our showroom and needed help to fix the tyres on her wheelchair when they had come off the rims.
Upon arrival, she pushed her chair into the showroom and spoke to Lee Mayne, Aftersales Manager who went to find a technician who could help. Marco, kindly came out to assist and fixed the wheels to make sure she could get back on her way safely. The customer was delighted that we were able to get her back in her chair to continue her day.
Well done Marco
Lucy Cornwell (right), Service Manager, congratulating Kerry Clipson.
Award Nominee, May 2018
Kerry has been the only permanent Service Advisor for the majority of the month. Not only has she managed to carry on with the increased workload with a smile on her face, but has still found time to go above and beyond for our customers.
One perfect example of this was when one of our customer vehicles were due to come in to have a tow bar fitted in readiness for a planned trip to France. On the day of appointment Kerry found that the part hadn’t arrived, so she arranged for the part to be collected from another branch. However when the replacement part arrived it had two right arms for the tow bar. Kerry arranged with the customer to have the car overnight so the correct part could be fitted the following morning.
When Kerry found out that the customers train was booked for 6.30am to take them to France and that they also needed to get their cat to the cattery, she arranged for a Taxi to collect the customer to take the cat to the Cattery and also managed to get another train booked for them a few hours later in the day, making sure that the tow bar was fitted and ready for them to start their trip. She refunded the couple the money for the train they had missed and called them to make sure everything was ok and they were enjoying their holiday.
Well done Kerry, amazing work!!
Paul Williams (right), Head of Business, congratulating Amy Beardshall.
Award Nominee, May 2018
Amy is well known for consistently delighting our customers and recently as one of them was eagerly awaiting delivery of their new Range Rover Evoque, the only time that they had free to collect was when Amy had booked holiday for her best friends wedding in Cheshire. With the next suitable delivery date being a month later the customer left the showroom disappointed. Amy straight away looked at the logistics and where her customer lived in relation to the wedding venue. Amy decided that she would deliver the customers new vehicle en-route to the wedding venue thus giving up her valuable time on such a special occasion and ensuring in true Amy fashion that she put the customer first. The customer was delighted and extremely grateful for Amy going out of her way. Well done Amy truly Customer First at it’s finest!
Ian Bennett (left), Head of Business, congratulating Rob Gicquel.
Award Nominee, May 2018
A customer came into the dealership with her young daughter, due to her vehicle breaking down. Knowing that they were going to have a wait, Rob took them to a fun local leisure facility whilst their vehicle was being fixed and also arranged for them to be picked up afterwards. They had a fantastic time and was greatly appreciated by the family.
This was a great example of making it special and delighting one of our customers. Well done Rob.
Ian Bennett (right), Head of Business, congratulating Dana Penfold.
Award Nominee, April 2018
On an extremely busy Friday, there was a struggle to get cars delivered back to customers. So as not to let down any customers, Dana collected her daughter from school at the end of her shift, dropped her off with relatives and returned to the dealership to help the team in the delivery of cars for the service department. This was a great demonstration of “one team” spirit and effort to keep our customers delighted.
Alan Eldridge (left), Head of Buisness, congratulating Laura Ridgewell.
Award Nominee, May 2018
Our May Making it Special nominee is Laura Ridgewell, following this great feedback from one of our customers.
It has taken me a while to get around to sending this but it needs to be sent as we are all too quick to complain when things don’t quite go to plan but not so good at acknowledging exceptional customer service. On Friday 27th April 2018 I was driving to work. I had just pulled off the M20 at J5 when a red triangle flashed up on the dashboard warning ‘Restricted Performance’. I had only had the car serviced on the Monday before and I irrationally thought it had to be something to do with that. In my defence I was only 3 days into a new job where it is essential for me to have my car so I was rather stressed and flustered to say the least. Despite having the extended warranty which comes with roadside assistance, such was my level of stress my first thought was to telephone Guy Salmon Land Rover Aylesford. Laura took my call and she was just brilliant. I am sure she must have thought I was slightly unhinged as I spouted on about how I had only just had the car serviced, that I had started a new job only three days earlier and how I really needed the car to be functioning otherwise I couldn’t get to work………but she checked whether I had the extended warranty on the vehicle, took details of the whereabouts of the car and contacted the roadside recovery team for me. She then called me back to let me know they were on their way. Laura didn’t need to do any of this, it was really for me to call the roadside assistance myself but thanks to her lovely attitude it made a stressful situation so much better. I spoke to her again when I rang later that day to book the car in for the repair and to thank her for her help in sorting it out and when I called in on Friday 4th May to collect the car after the repair she made a point of coming out to see me to check that everything was OK. That is what I call exceptional customer service and I wanted to let you know what a difference one of your team made. Kind regards, Mary Seal
Mike Tyson (left), Head of Business, congratulating Daniel Neve.
Award Nominee, May 2018
Our May Making it Special nomination goes to Daniel Neve, after receiving this fantastic customer feedback. Well done Daniel.
Daniel has been extremely helpful throughout the process (we essentially bought the car over the phone, based on the hard work he put in sourcing the car for us and arranging for the extra kit to be fitted). Our previous dealings with our local Land Rover dealer had been awful and we were treated like second-class citizens because we were “only” buying a £25k car not a top-of-the-range Range Rover. Thankfully the experience with Dan has been completely the opposite and it has restored our faith in the Land Rover brand – he has been a credit to your company. We look forward to finally meeting him on Saturday!
Many thanksMr & Mrs Bevan
Tim Fox (left), Aftersales Manager, congratulating Emma Yarwood.
Award Nominee, May 2018
Our Making it Special nominee for May is Emma. Emma recently went out of her way to arrange a toy model of an FTYPE to give to a customer who had always wanted to own one, but was too ill to be able to. When Emma presented him with the gift, he burst into tears and was so very grateful and happy.
Many congratulation and thank you goes to Emma, a well deserved recipient of this months award and a credit to the team.
Richard Leder (left), New Car Sales Manager, congratulating Madina Noristany.
Award Nominee, April 2018
Our April Nomination from Guy Salmon Land Rover Northampton is Madina Noristany.
Last week we received a call from one of our customers, Mr Imran just to say Thank you and to let her Managers know how lovely Madina was over the weekend.
Mr Imran, who happens to be disabled, said he was in at the weekend looking for a picture of a car. Madina did what she could to help him and he was very thankful. He rang up especially to say this and was very pleased with how nice and helpful she was to him.
Well Done Madina, fantastic Customer Service!
Kye Charnock (right), New Car Sales Manager, congratulating Peter Douglas.
Award Nominee, April 2018
We would like to nominate Pete Douglas, our Preparation Assistant for April’s Making it Special Award. Through April, Pete has had to take a number of extremely long journeys for customers, one to Southampton and one to Nottingham. Usually this does not form part of his role but as our drivers were unavailable he took it upon himself to help. Pete helped even though he was under pressure to complete photographs for Used Cars and organising collections of trade vehicles.
He also managed to help with an Approved Used Car handover which needed a little extra effort in removing light scratches from the paintwork and the customer was extremely happy that it didn’t have to go to a smart repair.
Well done Pete, keep up the good work!
Graham Walker (left), General Sales Manager, congratulating Olivier Zilio.
Jaguar Land Rover South West London
Award Nominee, April 2018
We are delighted to announce Olivier Zilio, one of our Land Rover Sales Executives for our April Making it Special Award Winner.
Olivier is a keen photographer and since March has been taking great photos of his customer handovers and also for many of his sales colleagues too! The photo is printed and framed before the customer leaves in their new car. Olivier has worked hard to do this for so many of our customers and what made this particular occasion so special is that the customers father and mother were also present at the handover and had just arrived from India, so the customer was absolutely ecstatic and this is a photo that they will treasure forever.
Olivier’s thoughtfulness and hard work with his handover gifts has helped our Land Rover Sales team achieve 100% in our customer satisfaction score, resulting in Thames Ditton being number one in the country for April.
Konrad Hoogesteger, Sales Executive (left), Simon Crane (right), Head of Business , congratulating Lewis Painter.
Award Nominee, April 2018
Lewis Painter has been nominated by Konrad for this months ‘Making it Special’, and here are the reasons why:
I drove to Maidstone on Saturday 28th April 2018 to deliver a car to a customer and planned on driving back in their part exchange (a BMW 1-Series with run-flats). On my return journey, the car picked up a puncture near Reading and the warning lights showed the applicable speed to drive at. Lewis was not supposed to be in work as it was a weekend, however, he had been helping out at the retailer- the retailer was informed of the puncture and Lewis began to make preparations for what was to come; even though the BMW was on run-flats, there was a chance that the tyre would not hold out for the remainder of the journey. As misfortune would have it, the tyre gave out between Junction 17 and 18 (30 miles from the M32 junction) of the M4 and Lewis told me he was going to get myself and the P/X recovered.
Lewis arrived with not only a car for me to drive home in, but an accompanying recovery truck that would take Lewis and the P/X back to the retailer. Lewis had even bought some drinks and had ensured that the car was fuelled ready for recovery.
Throughout the experience, I felt safe in the knowledge that Lewis was going to help me in getting the vehicle recovered. He went above all expectations in what he did though: It was outside working hours, he prioritised getting me off the hard-shoulder of the motorway and back to safety.He was absolutely superb throughout the entire ordeal.
Mike Tyson (right), Head of Business, congratulating Philip Smith.
Award Nominee, April 2018
Philip has recently volunteered to take on the role of Workshop Controller in our newly acquired second Workshop. He has done this with a positive and helpful attitude, taking full control of numerous breakdown jobs and has helped to turn them around in a very efficient manner, getting customers back on the road as soon as possible with minimum inconvenience.
Philip has been exceptional at keeping all relevant members of our Service team updated daily so our customers can be kept informed at all stages.
It is also worth noting that our First Time Fix has increased to 81% which we feel Philip has been largely responsible.
Well Done Philip, keep up the good work!
Alan Davis (left), Head of Business, congratulating Chelsea Pennington.
Jaguar Land Rover Ascot Service Centre
Award Nominee, April 2018
Chelsea is our April nomination as she consistently delivers outstanding customer care on a daily basis and we regularly receive customer feedback to this effect.
Chelsea is also very supportive of the Team and one of our Managers has recently commented how “She went above and beyond to help me with a buyback customer on more than one occasion.”.
Well done Chelsea.
Paul Williams (right), Head of Business, congratulating Kelly Fowler.
Award Nominee, April 2018
A double nomination this month for Kelly Fowler. Mrs Lori Fullarton brought her new Range Rover Velar into the service department, with her young son and daughter. Her son was so overwhelmed by all the new cars in the showroom he insisted on working out how many years worth of pocket money and Birthday money he would need to save up before he could buy one. Kelly had listened and together with Mrs Fullarton worked out how long he would have to save ……. apparently it would be 34 years, the little boy looked a tad crestfallen.
Upon collection of Mrs Fullarton’s vehicle Kelly had secretly arranged for a small toy Range Rover Evoque for him to take home. He was so excited with the toy car and not to leave his sister out, Kelly had also arranged a sticker book for her to take home to. This was totally unexpected for both mum and children, but they all left the dealership feeling extremely happy with their visit.
Also that very same week Kelly Fowler went above and beyond again when looking after her customer Mrs Muniz when she bought her car into for repairs. Kelly had remembered that Mrs Muniz was due to give birth to her daughter and presented her with a bunch of flowers. Mrs Muniz was delighted and in her own words of feedback for Kelly said the following
Kelly Fowler has been particularly pleasant to deal with, having remembered I was due to give birth to my daughter and having the lovely gesture of a bunch of flowers. She was polite, effective and efficient
Mrs Muniz
Stephen Otley (right), Managing Director, congratulating Nicola Crook.
Award Nominee, April 2018
Never have we had a new team member come into our business and make such an impact in such a short space of time!
Nicola has received a tremendous amount of positive feedback from both customers and colleagues that it would be difficult to select one particular quotation that captures all of her amazing attributes sufficiently. She always remains super calm when dealing with difficult situations. She is an absolute joy to be around and she always has a super warm smile for everyone. She has a resolution for every occasion and she radiates infectious positive energy.
She truly is a superb asset to our business and Makes It Special for everyone, every day!
