Sytner JLRS Division
Tom Booth (Centre), Used Car Sales Manager, congratulating Anthony Greenway & Stephen Swann.
Award Nominee, January 2019
We are nominating both Steve Swann & Anthony Greenway for January Employee of the Month for their contribution in helping a customer during the bad weather recently,
As you know the weather had been challenging this January and on this particular morning Sebastian took a call from a customer first thing explaining he was snowed in and unable to collect his new car (he was gutted). Seb came to tell me this and thinking on our feet we decided we would send Steve & Anthony to the customers house (complete with Shovel, Spade & Grit). The boys up for a challenge then spent a good hour digging out the driveway and finally getting the two part exchanges off the drive and back to our dealership with the customer who was delighted as this then enabled him to take delivery of his new vehicle.
Great job boys.
Darren Osborne (right), Aftersales Manager, congratulating Shane Bambrook.
Award Nominee, January 2019
Shane has definitely made a lasting impression during his very first week of his new role. On his first official day, one of our customers who’s Range Rover Velar was booked into the workshop was advised after diagnostics took place, that the vehicle needed replacement parts fitting before it was safe enough for the customer to drive again . Regrettably the replacement parts were not held in stock and the work was to be done on the Saturday, which left the customer extremely frustrated. Shane immediately stepped in and offered to come in on the Saturday morning once repairs had been carried out to personally deliver the customers vehicle back. This was a totally selfless act on Shane’s part as a rule our drivers do not usually work on Saturday’s, but Shane said ‘customer’s come first’!
The customer was absolutely delighted when she received her vehicle back and a little taken aback but very thankful as she could now enjoy the whole of weekend as she was mobile once more.
Oliver Mann (right), Head of Business, congratulating Victoria Berwick.
Award Nominee, January 2019
We have received some fantastic feedback regarding Victoria Berwick and the experience she gave one of our customers. Vicky had volunteered to do the Collection and Delivery for him and upon collecting his vehicle, found that it was his Mother’s who had recently passed away. When Vicky returned to the dealership, she had arranged a card to be signed.
Vicky was very nice and she couldn’t do enough to help, she was very pleasant and is a credit to the team. The whole family really appreciated the card that Vicky wrote and said it was a lovely gesture.
Well done, Vicky keep up the good work.
Charlie Wells (right), Business Administrator, congratulating Gina Andrews.
Award Nominee, January 2019
Our Making it Special award for January goes to Gina, who looked after one of our customers recently when collecting his new car. The customer had recently suffered from ill health which saw him in hospital for a period of time. When he arrived at the dealership, he was looked after by Gina who took time away from the reception desk to chat with him to ensure he was feeling better and made his visit a personable one.
Hi Gina Many thanks for your interest in my health issues today…you actually cheered me up when I was feeling pretty fed up about my car! See you again soon.Kind regards
Well done Gina
Martin Lilley
Jaguar Land Rover Ascot Service Centre
Award Nominee, January 2019
Our January Making it Special award goes to Martin Lilley, who whilst out on road test spotted a Mother and young baby parked at the side of the road in distress. Having stopped, Martin approached the family and asked if he could help. The lady had clipped the kerb damaging her tyre and ending with a flat. After identifying who he was and set the lady’s mind at rest, he changed over the wheel with the spare and got the lady on her way.
A parcel arrived a couple of days later with a thank you card. A great deed done and yummy chocolates for Martin.
An outstanding gesture from Martin and an absolute credit to the business.
Mike Tyson (left), Head of Business, congratulating Daniel Neve.
Award Nominee, January 2019
Our January nomination is Dan who continues to go above and beyond with all his customers and has recently received numerous positive feedback, 2 of which are detailed below.
I recently found an Approved Used Car on the Sheffield website. I telephoned to enquire about the vehicle and spoke to Dan, who was incredibly helpful and professional throughout. We decided to buy using the PCP finance scheme and dealt with Craig for this who was equally helpful and professional. Dan drove the car to our home once we had purchased it and went through the entire vehicle with me. We have purchased several cars from various dealerships and I can honestly say that this experience has been the best so far. I would recommend them to anyone looking for a Land Rover and we will definitely go back when it’s time to replace ours. I must add that we are over 3 hours drive away from Sheffield, however still nothing was too much trouble. thanks so much to all.Lara Loomes.
I just want to compliment one of your sales team at Guy Salmon Sheffield, his name is Daniel Neve. Daniel provided me with a thoroughly professional and hassle-free service when I recently bought my new car. Nothing was too much trouble andhis advice and overall level of assistance was exceptional. Well done to him and all at Guy Salmon. Dr Muggleton
Well Done Dan, keep up the good work!
Gary Slater (left), General Sales Manager, congratulating Michelle Potts.
Award Nominee, January 2019
Our January Making it Special award goes to Michelle Potts who went above and beyond to ensure that she was making it special for one of our customers on handover of their new vehicle.
At point of order Michelle quickly established a relationship with the customers where they discussed that they had just been and got married in a drive through venue in Las Vegas, which was conducted by Elvis Presley. Michelle arranged a custom made wedding gift of an engraved wooden trinket with a dancing Elvis which was engraved with their names and the date of their wedding.
Great job and well done to Michelle who really made the customers experience special.
Trevor Wale (left), Aftersales Manager, congratulating Lee Ashley.
Award Nominee, January 2019
Lee has had two exceptional months of Custoner Satisfaction returns scoring above national average for 2 months running. He has been achieving great feedback from his customers and deserves January’s Making it Special award.
After buying my evoke 3 years ago I have been totally looked after by lee Ashley with every visit and any problem or concern that I have had . Lee has gone far beyond than any other service manager that I have ever experienced making sure that I have been totally looked after and my car has been booked in immediately and a beautiful courtesy car given to me . I have been so impressed with the evoke and the aftercare service given by lee and would recommend both the evoke and lee to all my friends !! He is a total asset to your company and would like to see that recognised? So much so I have been back into you today and upgraded my car to the dynamic which again after talking to Emily in sales on a few occasions with her advise and commitment to helping me find the right car , affordability, I have stayed with you . I am so impressed with both your members of staff who have both always made me feel important, and given me such impeccable customer service !
Darrell Jones (left), Head of Business, congratulating Ted Wright.
Award Nominee, January 2019
Ted has been nominated for the month of January for his determination and hard work in achieving his monthly target. He worked every Sunday in January, over and above his scheduled Sunday rota and even on the last day of the month when one of his customers called to tell Ted that their work commitments had changed and could not collect until the weekend. Ted rearranged his day and drove to London to deliver his customers vehicle himself on the last day of the month.
Well done Ted on your well deserved award.
Paul Curtis (left), Aftersales Maanger, congratulating Katie Gore.
Award Nominee, January 2019
Our January Making it Special nomination goes to Katie Gore, who recently called one of our customers to advise that that their car was ready for collection after being in the service department for repairs. The customer explained that they would be unable to collect as his partner was in hospital having a baby.
The following day the customer came to collect his car and Katie presented him with a Jo Malone Gift bag for his partner and well wishes from the team congratulating them on the Birth of their daughter. The customer was delighted with Katie’s thoughtfulness and even had time to post on our social channels
Hi Katie and team at Guy Salmon Stockport, thank you so much for the generous gift on the arrival of our baby girl.
Well done Katie
Gary Knott (left), General Sales Manager, congratulating Jodie Mills.
Award Nominee, January 2019
Our January making it Special award goes to Jodie Mills, who has worked so hard throughout January in supporting both sales teams in our Land Rover & Jaguar businesses. Without the support of Jodie the sales teams would not have been able to deliver a great experience to their customers & making sure all handovers went smoothly.
Well done Jodie on your well deserved award.
Jerry Howell (right), Aftersales General Manager, congratulating Lukas Bentley.
Jaguar Land Rover South West London
Award Nominee, January 2019
Our January nomination is Lukas Bentley who recently helped regain the trust of one of our customers who had suffered a previously poor experience.
Lukas now deals with this customer personally irrespective of what the customer is coming in for. She was even that delighted on a recent visit hat she posted a great 5 star Google review.
Brilliant dealership! I didn’t even purchase my Range Rover Evoque from this particular dealership, but any problems I have had over the last year and a half have been dealt with by Thames Ditton. A special mention to Lukas Bentley, who has gone above and beyond to help resolve many problems I have had with my car, even when they are not specifically in his remit – he has been extremely helpful and accommodating and I cannot fault his customer service. I have also dealt with Kayleigh Harrop who has managed to resolve my most recent problem and actually listened to what I had to say.
He often steps in when there is any unfortunate onsite damage. His positive, pleasant demeanour has resulted in good CLP scores. Well done Lucas.
