Sytner JLRS Division
John Horsey
Award Nominee, June 2019
Our June Making it Special award goes to John Horsey whose contribution to the business sometimes goes unnoticed and at 62 years old he progressed to the final of the Sytner Elite Technicians competition. John today is still the first person to put his hand up and take on engine and major unit repairs. He is now passing on his knowledge by mentoring one our four first year apprentices, which will be invaluable to the business in the future. If there is a customer problem at 5pm he again would be the first to volunteer and stay in an attempt to get the problem solved.
Well done John.
Alan Eldridge (left), Head of Business, congratulating Sallly Gollop.
Award Nominee, June 2019
This month customer feedback has been strong with regard to their experiences with our business, but although in a lot of cases it’s a team effort, we have one person who has been mentioned several times in exceeding expectation. A small extract from one of our customer feedbacks is shown:-
I would like to express my sincere thanks to your staff over the last two years that they have been looking after my car and my concerns. Having had now five Jaguars since 2006 and moved my business, I have been extremely impressed with your whole business. However my wife Pam and myself are emigrating to Cyprus next month and taking my Jaguar with us. Therefore today was our last visit to your dealership. Please pass my grateful thanks to all those in the service department who have dealt with me with great humour and professionalism. Today it was Sally Gallop who was magnificent. Dan Bobbett, who sold me my current car. Tell him he wont be able to sell me that F Pace after all……………………….. It would be great if Sally and the people behind the scenes could receive some form of recognition. Thank you so much. Signed
So please join me in congratulating Sally our worthy winner of our “Making it Special award for June.
Sue Kightley (right), Accountant, congratulating Susie Packman.
Award Nominee, June 2019
This month’s winner for the Making it Special Award is Susie Packman. Susie has been covering additional hours including weekends to ensure that not only Land Rover Admin is covered but also Jaguar’ admin as well. Susie has proactively worked later to make sure that the accounts match with the latest orders and are kept up to date. Whilst ensuring she is supporting the whole admin team to get through each month. She is always first to offer to help and has really made a difference.
Well Done Susie, keep up the good work!
Margaret Lewis, Accountant (left), Alan Davis, Head of Business (Right), congratulating George McKechnie.
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2019
George is our June Employee of the Month as he has been working closely and supporting our Accountant, Margaret Lewis to complete the Quarter End Accounts whilst also training and supporting Muaz who has recently joined the Department.
George has also embraced the vehicle electronic stock system!!! Throughout the day George is always happy and cheerful and willing to support the business and his colleagues whenever he can.
Well done George
Tom Booth (left), Used Car Sales Manager, congratulating Craig Dendy.
Award Nominee, June 2019
Craig has been nominated this month as a worthy winner by the Sales Team. Craig started with us back in 2017 as a Parts Apprentice, then progressing from Service admin has settled into his new role as a Sales Executive for the Used car department. One month into his new role he has dealt a circa of 10 customers already. We have also received great feedback from both his customers and the team and most importantly we have already had CLP returns with some great comments to back these up. He listens to the management team and for someone brand new into this role is already showing signs off becoming a great Sales Executive.
Well Done Craig
Paul Williams (left), Managing Director, congratulating Nathan Dawson.
Award Nominee, June 2019
Double Nomination for Customer Service – Nathan was nominated twice in the month for two separate incidents involving customers who had concerns with their vehicles. The first vehicle had been into the dealership on a few occasions from delivery with water ingress. On this occasion the customer was actually at the hospital with his wife so to minimise the stress, Nathan very kindly went out of his way after finishing for the day to set out and deliver the vehicle back to their home address. Nathan also stayed for half an hour to relay all the vehicles history and the best resolution process for the concerns. The customers were very thankful for Nathan’s generosity. In the same month another customers vehicle required stage 1 detailing and Nathan came in on his day off to carry out the task going that extra mile.
Customer service at it’s finest!
Graham Walker (left), General Sales Manager Land Rover, congratulating Olivier Zilio.
Jaguar Land Rover South West London
Award Nominee, June 2019
MAKING IT SPECIAL FOR OUR CUSTOMERS
Our Making it Special award this month goes to Olivier Zilio. Olivier was all set to handover a surprise birthday present for one of our customers and just before handover the car presented with a problem. The customer was taken on holiday for a week by her husband, which gave our team time to turn this situation around. Great team effort to do this. Olivier then organised to meet the customer at Farnborough airport. He organised to be parked on the runway and was there to surprise the customer. Our customer was delighted and whispered to Olivier that it was even better this way – better than what he had planned! Well done and a huge thank you for delighting this particular customer.
Kevin Harris (left), Sales Manager, congratulating Mandeep Rakhrap.
Award Nominee, June 2019
Mandeep was nominated for the hard work and effort that he put in to be top sales person in the month of June selling 12 vehicles in a tough month, with his closing ratio finishing at 43% and test drive conversion at 40%. His attention to customer satisfaction was highlighted by a customer 5 star review.
I recently purchased a new car from Sytner Select Leicester. From start to finish it was a very enjoyable, stress free experience. I would like to thank Mandeep for his professionalism and care to detail, making this my most pleasant car purchase to date. I would highly recommend purchasing from this company. P.S thank you for letting me sit in my dream car…
Ian Bennett (right), Head of Business, congratulating Owen Hare.
Award Nominee, June 2019
Owen has been nominated this month by his colleagues for demonstrating his “one team” values on several occasions. This included helping to deliver cars back to customers outside of his paid working hours. He is always happy to help his colleagues and is happy to go above beyond.
Well done Owen on your well-deserved award
Craig Allen (left), General Sales Manager, congratulating Josh Walker.
Award Nominee, June 2019
Josh consistently receives excellent customer feedback and regularly receives 5 star Google/TrustPilot reviews
Throughout Quarter 2, Josh had 14 new car surveys returned mentioning him personally as a memorable individual. That as well as delivering 33 cars in the quarter – fantastic performance!!
Well Done Josh
Tim Fox (left), Aftersales Manager, congratulating Simon Moore.
Award Nominee, June 2019
Our June Making it Special award goes to Simon Moore who has received some fantastic feedback from our customers recently. Here is just one example of him going that extra mile.
Simon went above and beyond when I left my child’s car seat in the hire car we had. Simon personally drove this back to me this morning. I was not going to continue buying Jaguar vehicles and have now decided I will continue buying from Jaguar in the future because of the service received.
Well done to Simon for reacting in a such a personal way, sealing the customer’s future with our brand. Customer called the Dealership to express his gratitude for the service he received.
Trevor Wale (left), Aftersales Manager, congratulating Malcolm Thomas.
Award Nominee, June 2019
Our June Making it Special award goes to Malcolm who has been helping with our fleet customer deliveries and also site maintenance, both outside of his current role. He has taken to each challenge with the correct attitude and application and is always asking what he can do to help with any customer concerns we may have.
A true demonstration of our one team ethos, well done Malcolm.
