Sytner JLRS Division
Luis Ferreira & Tom Jobson (left), Sales Managers, congratulating Jon Hall.
Award Nominee, July 2019
Jon has had many returns on Google & Trust Pilot, along with Gold Stars, amazing feedback.
James Grice (right), Service Manager, congratulating Nick Adams.
Award Nominee, July 2019
Our July award goes to Nick Adams, who since joining us has completed all pre-calls and follow up calls to gain an understanding of what our customers think of the service we offer. He has managed to gain great feedback which has helped in planning future changes within the department.
Nick is always on hand to offer coaching and assistance to any of the team when required. To this end we have seen our Volvo service CEM rankings move from below national average to top quartile, along with our follow ups moving to second in the rankings.
Outstanding service to our customers and colleagues alike. Well done Nick!
Nick Moore (left), General Sales Manager, congratulating Lee Broomhead.
Award Nominee, July 2019
We would like to nominate Lee Broomhead for the July Employee of the month.
Lee has only been with us 6 months and the way he has taken on the role of Car Park Attendant has been inspiring. The car park looks amazing every morning when I pull in and is maintained during the day allowing customers to park easily. Lee does this with a great big smile and is so passionate about his role, a real positive member of the team.
I would also like to say Lee’s interaction with customers is also outstanding and if I was met by Lee in the car park as a customer my first impression would be top class.
A worthy winner for me.
James Dixon (left), Used Car Sales Manager, congratulating Kat Caddick.
Award Nominee, July 2019
Our nomination for the Making It Special award goes to our newest member of the Sales team, Kat Caddick. Kat joined us at the beginning of June and has truly embraced the “making it special” initiative. Her most recent example was for customers with two young children. Kat managed to settle the family into the dealership, built up some trust and figured out that the best way to enhance the customers experience would be to make a fuss of their children. She recalled that the little boy was a huge Captain America fan and his little sister was a huge Disney Princess fan. Upon vehicle handover Kat presented them with a Rapunzal doll & a Captain America action figure.
The customers had explained that they had a couple of difficult experiences when buying cars and had little or no trust in dealerships, however were complimentary of Kat and their experience at Guy Salmon Stockport. Kat has managed to restore their faith and hopefully secured a future customer for life!
Ian Bennett (right), Head of Business, congratulating Julie Heaton.
Award Winner, July 2019
Julie has been nominated by the team this month. Her extensive knowledge of Kerridge and the Sytner processes are so good that Ascot, Bristol and Maidstone are sending team members down to be trained by her. Julie’s ability to train is excellent and the feedback received from those she has trained is very positive. Even when she is busy she will make time to assist with queries. She is our very own Miss Marple!! Not only “one team” spirit for the dealership, but she is willing to share her knowledge and skills to help others in our division.
Andy Meads (middle), Parts Manager, congratulating Paul Evans and Rob Mavity.
Award Nominee, July 2019
Both Paul and Rob have been working across our Jaguar and Land Rover retailers whilst Jaguar have been short-staffed. They have been helping with live customer enquiries and also assisting on the front and back counters. This has helped keep business flowing whilst maintaining a service level to our customer base.
Well done
Darren Osborne (right), Aftersales Manager, congratulating Christopher Addle.
Award Nominee, July 2019
Unbeknown to the Aftersales Department Chris had been keeping a list of customers with recurring issues and had taken it upon himself to contact each of them in turn every couple of weeks to check that all their issues were sorted and the customers were happy.
These customers have been delighted with the level of customer service afforded to them and this has also helped the Aftersales Department immensely as it has eliminated any further repeat visits or unhappy customers. Having not been asked to do this shows initiative and also more importantly putting our customers first. Well done Chris!
Anthony McCann (right), Jaguar Sales Manager, congratulating James Clover.
Jaguar Land Rover Ascot Service Centre
Award Nominee, July 2019
James Clover is our July Employee of the Month, not only has he received amazing feedback from our customers, he continually exceeds their expectations and has also delivered 11 units!
A little over a month ago we had the privilege of meeting James at Jaguar Ascot. I am so pleased we did. Everything we asked about the car was answered in just the right amount of detail, James is polite, knowledgeable and has passion for the cars and more importantly his customers. We have bought 2 cars from this dealership and it’s a joy to find a company that’s remembers your name, asks about you child and genuinely care about you finding the right car. Thank you to the team there, and for giving us time and space to think about what we wanted. James is an exemplary member of your team.
James has also be actively involved in the Marketing of the Project 8 and has built up some great contacts which we hope will come to fruition very soon. He has also taken responsibility for progressing of Used vehicles through our Prep Centre, updating the website and arranging the forecourt display.
Darrell Jones (left), Head of Business, congratulating Sian Hames.
Award Nominee, July 2019
Employee of the month is Sian Hames, who as well as being our Centre Host is also our Health and Safety coordinator. She continually keeps H&S at the forefront of the team and has this year introduced a H&S fun quiz, monthly newsletter and an incentive for points awarded – points means prizes!
All this effort was rewarded when we had our recent Health and safety Audit and our score was 91% which at the time only 4 other retailers had achieved over 90%. Well done Sian great result and all the hard work has paid off
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Mike Tyson (right), Head of Business, congratulating Alex Trafford.
Award Nominee, July 2019
Alex recently delivered a Range Rover to a customer on the Wirral to find when he got there the vehicle wouldn’t fit in the garage due to a lot of items being stored in there. Not to be deterred Alex set about clearing the garage to help his elderly customer who would have otherwise struggled to do this alone as her husband was out of the country.
Well Done Alex for going the extra mile to make Mrs Pritchard delighted with her new vehicle
Richard Pitt (right), Workshop Controller, congratulating Kevin Johnson.
Award Nominee, July 2019
Kevin Johnson is July’s Making it Special Winner. For the past year Kevin has mentored Shannon our new apprentice at Jaguar. Earlier in the year he also volunteered to help at Land Rover and is mentoring Sam one of our 3rd year apprentices, who has added to his knowledge and has improved upon his grades, with the help of Kevin.
Kevin is a great credit to the Guy Salmon Northampton team and helping bring on our future technicians. Great Work Kevin, we’re happy to have your support at both teams.
Robb Pickard (Middle), Head Of Customer Service, congratulating Vince Davis and Martyn Stutt.
Award Nominee, July 2019
Vince Davis and Martyn Stutt our Service drivers are joint winners for the July Making it Special award. They have both been nominated independently and quietly get on with the job in hand. The actions of two thoughtful customer orientated colleagues have generated the nomination, actions such as a final check and clean over of water runs and seagull mess (a distinct problem in Bristol) before returning a customer’s car or organising a bouquet in condolence for a customer whose husband recently passed away. They demonstrate an eye for detail and compassion and are two very important and effective team members driving forward the customer experience at Guy Salmon Jaguar Land Rover Bristol.
Well done to you both
Jerry Howell (left), General Aftersales Manager, congratulating Angel Naydenov.
Jaguar Land Rover South West London
Award Nominee, July 2019
Angel Naydenov is our worthy recipient of the Making it special for July. He is the first point of call for our customers at Kingston House, welcoming them to the site and shows them where to park their cars for their visit. He keeps the flow of the cars moving throughout the day. This can be a challenging and frustrating environment with Kingston House positioning sandwiched between a paint shop, a hotel and a Honda garage! He does this with a smile on his face, a willing attitude and importantly speed. Since Angel has joined us the negative comments around frustration for our customers to park have diminished. Thank you Angel for all you do
