Sytner JLRS Division
Philip Watson (left), Service manager, congratulating Josh Smith.
Award Nominee, October 2019
Our October nomination goes to Josh who always excels in his role and nothing is too much for him.
Josh is always at hand for any customer or member of staff, nothing is not to much trouble. Josh was voted by his work colleagues as he is so helpful with everything he does.
His willingness to help everyone does not go unnoticed by staff and customers he is a real asset to the dealership.
Liam Hayward (right), Customer Experience Manager, congratulating Jon Lee Smallwood.
Award Nominee, October 2019
A much deserved winner of our November Making it Special award goes to Jon Lee, one of our Apprentice Technicians who was recently chosen to represent the dealership at a JLR Event. Jon Lee worked very hard in putting together his own presentation and delivered this to all the new JLR apprentices for the quarter. Jon Lee received a glowing report for his performance from JLR and has excelled in his progress within the apprentice program.
Well don Jon Lee
Mike Tyson (right), Head of Business, congratulating Michael Faulkner.
Award Nominee, October 2019
Michael is our October making it special winner. He recently assisted a customer who’s car had broken down one evening. The customer arrived to collect a loan car after hours and unfortunately Land Rover had provided a Discovery 5 which is much bigger than her Evoque and she was extremely nervous about driving it. Michael spent half an hour going through the controls & features of the vehicle, which gave the customer the confidence to drive it away.
Full marks to Michael, Well Done!
Michelle Howe (left), Aftersales Manager, congratulating Heather Patzke.
Award Nominee, October 2019
Heather Patzke, Service Administrator is this months’ Making it Special Winner. She went the extra mile last month by taking on Sales Preparation to ensure that our customers got their new vehicles on time. Heather’s help coordinating the technicians to get through the sales work has meant that customers have not been effected or delayed. She has managed to do all of this, whilst still managing her own job responsibilities in her role and mentoring new starters in the Aftersales department.
Heather’s positive can-do attitude, has made an instant impact to the department and have managed to get through the outstanding work, communicating to the relevant parties to ensure delivering a great level of customer focus.
Heather is going to be starting a new role in November as Service Advisor, which we wish her every success with. Well done Heather!
Ian Bennett (left), Head of Business, congratulating Matt Cobby.
Award Nominee, October 2019
Matt Cobby has been nominated for Making it Special for his help with a customer who’s vehicle had broken down on the motorway, shortly after delivery.
When the customer called in a panic, without hesitation Matt volunteered to go with a colleague to pick up the customer. He not only looked after the customer in his car but he stayed with his colleague and ensured he was safe whilst getting the car off the motorway at no more than 28 miles per hour!
Well done Matt
Alan Eldridge (right), Head of Business, congratulating Melanie Vine.
Award Nominee, October 2019
Our Making it Special award for October goes to Melanie Vine, who responds to any customer concerns she learns about whilst carrying out the service follow up calls. One example of this is when she went to pick up a customers car after it has been into the service department and there was still on-going concerns. She made sure she followed up the progress of the work with Phil and the team, to make sure this was done as soon as possible and even quality checking the vehicle before delivering back to the customer during her own time.
Well done Melanie.
Nicholas Miernik (left), General Sales Manager, congratulating Lindsey Evans.
Award Nominee, October 2019
Lindsey is no stranger to Making It Special and often gets nominated as she is forever helping customers and colleagues alike. One such occasion was recently when she took it upon herself to act quickly when a customer who’s vehicle was booked into have a emergency repair, found themselves in need of transportation to get to an important meeting. With the earliest taxi being a wait of half hour and the only available vehicle had little fuel in, Lindsey offered her help to her service colleagues and fuelled the car whilst the customer was getting their vehicle booked in. The customer was so grateful for this time saving gesture, as they were able to leave in time to get to their meeting.
Thank you Lindsey
Darren Williscroft (left), Parts Manager, congratulating Jamie Carpenter.
Jaguar Land Rover South West London
Award Nominee, October 2019
Our October winner is Jamie Carpenter, who always delivers an excellent service for our customers. Recently, one of our customers was so pleased he wrote a Google review to thank him.
Jamie in the parts department was extremely helpful. I tried at several other dealerships nearer to me first but Jamie was the only person who was able to solve the problem. He would definitely be more suited to a role such as sales due to his engaging personality and extensive knowledge of the product.
Well done Jamie
Darrell Jones (right), Head of Business, congratulating Brett Pike.
Award Nominee, October 2019
Brett has been nominated for his continued high quality of retail photographs as well as the trade vehicles, with very honest and accurate appraisals, through to the collection and disposal process. He achieves all of this with the upmost professionalism with the minimal of fuss.
Well done Brett keep up the great work.
Tom Stagg (left), Business Manager, congratulating Christine Rose.
Award Nominee, October 2019
After the purchase of a new vehicle one of our customers left their mobile telephone at the showroom, the customer had reached home with her 2 children and was unable to return to collect it that day. Christine took it upon herself to deliver the phone back to the customer after leaving work resulting in a very happy customer.
On another occasion a customer visited the showroom with her child who had complex needs Christine went out of her way to keep the little one entertained whilst the customers viewed there new car resulting in the customer sending a handwritten letter of thanks to Christine.
