Sytner JLRS Division
Alan Eldridge (right), Head of Business, congratulating Gemma Smith.
Award Nominee, March 2019
Please join me in congratulating Gemma on winning our “Making it Special” award.
Gemma has fitted into the service team really well and in spite of being relatively new, is already building a great rapport with our customers and shows a genuine willingness to help everybody on the team. We have received some great feedback from our customers.
Well done Gemma!
Colin Hopkins (left), Sales Manager, congratulating Mick Dulku.
Award Nominee, March 2019
Mick as always works with a positive attitude and has generated a fantastic return on our trade cars making sure we achieved a maximum return. Mick also came in on a Saturday and worked when he overheard the sales team talking about how busy they were with handovers and test drives. Mick came in and was amazing, he worked the showroom talking to every customer he could. He carried out test drives with lots of customers and his help was greatly appreciated.
Mike Tyson (Left), Head of Business, congratulating Elliott Bond.
Award Nominee, March 2019
Elliott has recently received exceptional feedback from numerous regarding his outstanding level of Customer Service. Below is just one example.
We are about to take delivery of a new Range Rover at the end of this week and I’d just like to send you a quick note in praise of how Elliott has worked with us. Although now in early retirement I’ve worked in Sales & Marketing for most of my career and I mention that just to give some context. We previously bought from another dealer but had become disillusioned with the service. To be honest we visited Guy Salmon for a bit of a look around but the way in which Elliott engaged from the start was friendly, non-pushy and very informative. His style of questioning was calm but drew the information from us to make positive suggestions. There have been bumps in the road as we’ve progressed, not least because we have lived in the US for 14 years, but the quality of his follow up was very impressive and his patience far better than mine. I’m not sure how long he’s been with Guy Salmon but you’ve got a winner there!Many thanks for how Elliott has made this a very positive experience
Keep up the fantastic work Elliott
Oliver Mann (right), Head of Business, congratulating James Tipping.
Award Nominee, March 2019
We nominate James Tipping for this months Making it Special Award. Having joined in February and only having a couple of weeks to get into his new role, he managed to turn around the preparation for over 250 cars for Jaguar and Land Rover to be delivered in one of our busiest months.
He has changed and implemented new processes, brought a new team together and managed everyone’s expectations. James wasn’t afraid to get stuck in and work late to ensure no customers were let down. All the cars delivered in March for both brands, James had a part in organising and managing the preparation to ensure every customer was delighted with their new vehicle. We can already see improvements to the process and looking forward to seeing how the preparation department develops over the coming months.
Well done James, great start and keep up the good work!
Nick Miernik (left), General Sales Manager, congratulating Max Hemingway.
Award Nominee, March 2019
Our March making is special award goes to Max, our delivery driver who looked after one of our customers recently. The customer explained that he was struggling to get in and out of his vehicle as he has Parkinsons Disease, Max explained that the suspension could be lowered. When Max returned to the dealership where the vehicle was in for servicing, he went to the Parts Department where he priced up some deployable side steps. On returning the vehicle, he showed printed pictures and also explained that the side steps came out further and lower than his current fixed side step. The customer thought they were a little too narrow for him to balance on with his condition. Max looked to find an alternative solution and came up with the idea of a caravan step that could be kept in the car and was also light and easy enough for his wife to move into position thus enabling the customer to get in and out with ease. Also as the couple didn’t have access to the internet Max sourced a local shop for the customer to purchase the step, result one happy customer.
Well done Max
John Buckham (right), General Sales Manager, congratulating Anthony Cronk.
Award Nominee, March 2019
Our Making it special Award for March goes to Anthony Cronk who on his day off from the business attended an Indian Wedding to deliver and personally unveil the married couples new car.
Anthony spent two hours before the unveil making sure the car was perfect and then completed a full handover of all controls and features to the new owners. Well done Anthony for going above and beyond to make it special for a couple on their wedding day!
Gary Tipler
Award Nominee, March 2019
Gary has been nominated for our March award, not only for his great performance in the month selling 15 vehicles for a chassis profit £30896 (£2060pu) but his consistent customer feedback from his customers. The last one we received sums up Gary’s professionally approach to his customers.
Many thanks for the very professional service from Gary Tipler when purchasing my new car. Having previously looked at one Gary gave me the heads up on another coming in the following week, along with a personalised video tour. I subsequently put a deposit down over the phone, and arranged a viewing. On arrival, the car was beautifully presented in the showroom, washed, polished, alloys refurbed, the interior lovely. The handover process was very well executed. No hidden fees or any rubbish . Overall I was hugely impressed with the sales service provided by Gary, who was efficient, polite, and knowledgeable. The sale was completed without any pressure or rush.
Robb Pickard (left), Head Of Customer Service, congratulating Anita Main.
Award Nominee, March 2019
Our March Making it special award goes to Anita, who consistently provides a warm welcome to all our walk-in and call-in customers. During March, under considerable strain, not once did she buckle, bolstering the team as she went. Every customer was hosted with grace, whether Sales or Service. Frustrated customers were placated as Anita managed the torrent of phone calls, coffee orders, bored children and thirsty four-legged customers. Reception would have been the worse for wear if it wasn’t for Anita.
Thank you Anita
Alan Davis (right), Head of Business, congratulating Kelly Lines.
Jaguar Land Rover Ascot Service Centre
Award Winner, March 2019
We would like to nominate Kelly as she has been even more amazing than normal.
1. When Chelsea was off on holiday she stepped in and worked the Front desk as an additional Service Advisor. 2. She has supported Tanya, Land Rover Service Advisor during her first month in the business mentoring and coaching her . 3. She has supported Nathan showing him the processes and procedures as he prepares for his move to Service Advisor. 4. She spent a day with Ben, Service Booking Clerk on the words and phrases he uses with customers. 5. Our Warranty audit was the best it has been for a while, Neil Hannan was delighted with the progress and presentation of the warranty department.
She is an absolutely key member of the team and delighted to be working for her!!
David Lindley (left), Head Of Afersales, congratulating Bethany Carver.
Award Nominee, March 2019
We have nominated Bethany for Employee of the Month of March for her outstanding customer service to a customer, who she helped recently. She could easily have ignored this concern, however she went above and beyond to sort out the issue with his on-line service history as per his email attached.
Just a quick note to say that I received wonderful service today from Bethany Carver in your servicing team.Williams Land Rover, Manchester had forgotten to upload details of a service I had done in 2016. Bethany just said, no worries , I’ll call Williams for you and get them to update their bit and then I’ll renter ours and when it’s all done I’ll email you what you need.Two points of note:• Bethany and Guy Salmon 1, Williams 0.•
Well done Bethany.
Hi David,Just a quick note to say that I received wonderful service today from Bethany Carver in your servicing team.Williams Land Rover, Manchester had forgotten to upload details of a service I had done in 2016. Luckily I remembered it was their dealership that did the work and I had a diary entry that showed me the date.They expected me to call you guys back first so you could first remove the 2 subsequent services you had uploaded correctly to the system and then call them back so they could then add back their missed entry. Then I was supposed to call you back again so you could re-load your entries back onto the system. Confused! I was!!Bethany just said, no worries Mr Hilton I will remove them now, I’ll call Williams for you and get them to update their bit and then I’ll renter ours and when it’s all done I’ll email you what you need.Basically where Williams, who had made the annoying mistake in the first place said, ‘I’m afraid you’ve got a problem here’ and then made me do all the running; Bethany just fixed it! (without even being asked.)Worse still when I explained how costly that would have been for me if I hadn’t remembered where I’d got the service done, the employee at Williams just admitted that sometimes when we are busy the service team forget to upload it! ‘We are only human sir’ was her considered reply. WTF!!!Two points of note:• Bethany and Guy Salmon 1, Williams 0.• The move away from physical service books is an abomination and if a reputable dealer like Land Rover can’t get it right what hope do we have anywhere else.Have a great weekend
– Mr Hilton
Liam Hayward (left), Customer Experience Manager, congratulating Karen Renstead and Alice Bagnall.
Award Nominee, March 2019
Our March Award goes to both Karen and Alice who have shown exceptional service to the business this month.
Alice has a tremendous worth ethic in parts and has received a glowing report from her JLR representative on her apprentice scheme. Karen has done an amazing job on getting our Health and Safety audit organised and the business receiving a glowing report.
Well done to you both
Kayleigh Harrop (left), Land Rover and Jaguar Service Manager, congratulating Jay O’Brien.
Jaguar Land Rover South West London
Award Nominee, March 2019
Our March Making it Special award goes to Jay O’Brien, who looked after a customer who had purchased a car from another Retailer Group and were presented with a host of problems within 7 days of purchase. Jay took control of the situation and made the customer feel nothing was too much trouble. Jay kept her constantly updated throughout.
Jay took complete control and immediately made me feel better about my worries but also made me feel a valued Land Rover customer. Jay is extremely professional, but with a personal approach. I am so grateful to Jay for making what could have been a stressful time, far easier
Well done Jay.
Glenn Cunnington (left), Head of Business, congratulating David Howell.
Award Nominee, February 2019
Dave Howell is our February nominee for making it special for a customer who bought a car from him recently. Unfortunately on collection, the customer noticed a very small scratch on his new car. David tried to arrange corrective action straight away, however, the customer advised he was going out of the country on holiday.
Immediately, David offered to pick the customer up on the day of his holiday, drop him at the airport and then arrange for the bodywork repair to be completed whilst they were on their family holiday. He then organised to pick the customer up again from the airport on his arrival back into the UK and took the customer home in his “new car”.
I am delighted with the way Dave has looked after me and would not buy a car from anywhere else, and he also saved me a significant amount in airport parking! Thank you.
Janet O'Donnell (right), Accountant, congratulating Debbie Hughes.
Award Nominee, February 2019
Our February Making it Special Award goes to Debbie Hughes who recently assisted a frustrated customer in the showroom following the breakdown of their vehicle. In the absence of other team members, Debbie took on the challenge of calming them down to find a resolution. She used the dealer delegated goodwill pot from Land Rover and arranged for vouchers to be sent to the customer within 24 hours which resolved the complaint.
This is something out of the comfort zone for our accounts teams on a daily basis, however Debbie sorted this from start to finish as she was aware of the gesture being available from the DDG pot, as she had processed other vouchers for customers.
Well done Debbie
Seth Turner (right), Sales Manager, congratulating Keith Johnson.
Award Nominee, February 2019
Alongside some fantastic recent customer feedback I would like to nominate Keith for super hard work in supporting the sales team, preparing cars for other team members, assisting with handing over cars, working like a demon and generally being a super team player. Keith has time for anyone and will always go the extra mile for a customer to make sure their experience is a special one.
(1)Keith was perfect all the way through! Well done. (2) Keith was exceptional in the quality of his service and understanding of my requirements. (3) Keith was extremely friendly and helpful
Mike Tyson (right), Head of Business, congratulating Sam Gregory.
Award Nominee, February 2019
Sam consistently delivers an exceptional level of customer service and regularly receives positive feedback from our customers. A small clip from one such customer is below.
I would like to take this opportunity to say how helpful Samantha has been on the last two occasions I’ve had to bring my vehicle in for work. Both times there were faults which needed rectifying. Samantha worked extremely hard to minimise the cost by persuading Land Rover to deal with the faults without charge. I have to say that in doing this she has retrieved the possibility of my next purchase being a Land Rover. Exceptional customer service is one of the things that can keep customers loyal to a brand, and Samantha’s efforts deserve commending.
During a recent Deep Dive Review with Liz Rowlands (Sytner Team Coach) she uncovered a fantastic Best Advice call involving Sam. Paul Godbehere (Sytner Service & Parts Operations Director) also commented that this was an amazing call with so many great points, it was planned, prepared, positive, solution based and CitNOW was also mentioned.
Congratulations Sam, keep up the amazing work!
Alan Eldridge (left), Head of Business, congratulating Dan Bobbett.
Award Nominee, February 2019
Our February Making it Special is Dan Bobbett.
1Amazing service as always from Mr Daniel Bobbett & Mr Andrew Kitney at Guy Salmon Jaguar Maidstone. We are once again overwhelmed by the amazing service provided by these 2 gentleman at your Maidstone branch. They go above and beyond in everyway to make you feel welcome, at ease and thoroughly spoilt with their time, effort, expertise, cakes & coffees. We would not purchase from anyone else due to the outstanding service given by these very special members of your team. They are a treasure toyour company and we will look forward to seeing them again in the next few years for another purchase from you.
Thanks Dan!
Tim England (right), Workshop Controller, congratulating Sean Brooksbank.
Award Nominee, February 2019
Our nomination for February’s making it special is Sean for helping a Land Rover customer with a breakdown on the side of the road on his way home in the evening. We received a phone call the following day from the customer who explained what had happened.
He was driving from Wellingborough on the A45 when his tyre burst. He had managed to get his car on the central reservation and called the police, on two occasions but still no sign of anyone and he was stranded. At this time Sean from Guy Salmon Land Rover who was passing, spotted the customer pulled over to help. He managed to get the customer to a safer place and fitted a new tyre so that he could continue his journey. The customer was so grateful and very thankful that someone had taken the time out of their day to help someone in need and how wonderfully it reflects on Guy Salmon Northampton.
This is a true example of Making it Special and going over and above for a Land Rover owner and hopefully he will think of us going forward. Well done Sean.
Robb Pickard (right), Head of Customer Service, congratulating Lauren Budd.
Award Nominee, February 2019
Lauren takes an enormous amount of pride in her work and always has the customer at the forefront of their experience. All of this is carried out with a quiet determination that they should receive a positive experience, value for money, and their car back when promised. Lauren keeps in touch and gives a warm and professional service to all those she sees through the Service department at Jaguar
I can honestly say that the service I received from yourselves from start to finish was outstanding, a special mention to Lauren who’s customer service and communication was excellent throughout, people are only too quick to complain and point the finger when things don’t quite go to plan so I think it is only right and fair to recognize such impeccable service.
Simon Robertson, Sales Manager (Right), and The Sales Team, congratulating Ryan Troughton.
Award Nominee, February 2019
We have nominated Ryan who is a new member of our team. His work ethic is amazing and his energy before and during the Evoque event was second to none. We truly believe he went the extra mile in the showroom and the outside display as well, he ensured that the site looked amazing. He also took it upon himself to do a video during the event for social media. He will always take on duties outside his job role with a real passion showing a real desire for customer delight.
Ryan particularly helped one of the Sales Executives out at the end of February, when we got let down by a transport company last minute, so he offered his services to drive a car down to central London, setting off mid-afternoon to deliver a car to the customer on 28th February and not getting home till gone 10pm that evening. He was still here early the next morning sorting the showroom and handover bays out ready for 1st March deliveries.
Well done Ryan
Tom Booth (Centre), Used Car Sales Manager, congratulating Anthony Greenway & Stephen Swann.
Award Nominee, January 2019
We are nominating both Steve Swann & Anthony Greenway for January Employee of the Month for their contribution in helping a customer during the bad weather recently,
As you know the weather had been challenging this January and on this particular morning Sebastian took a call from a customer first thing explaining he was snowed in and unable to collect his new car (he was gutted). Seb came to tell me this and thinking on our feet we decided we would send Steve & Anthony to the customers house (complete with Shovel, Spade & Grit). The boys up for a challenge then spent a good hour digging out the driveway and finally getting the two part exchanges off the drive and back to our dealership with the customer who was delighted as this then enabled him to take delivery of his new vehicle.
Great job boys.
Kevin Harris (left), Sales Manager, congratulating Yas Ghana.
Award Nominee, February 2019
Our February Making it Special nomination goes to Yas Ghana who has recently received four 5* Google reviews in the month, whilst achieving his monthly target, becoming our top performing salesmen for the month.
We regularly receive emails from Yas’s customers telling us how well they have been looked after while purchasing a vehicle. To out perform his colleagues and still get the recognition on Google is a great achievement
What can I say absolutely amazing experience from start to finish.. I dealt with yas he is such a nice guy and definitely not your usual salesman. I purchased a fantastic golf gti and was very picky to say the least, any request I made was sorted promptly, lots of emails and a few videos later I was driving away in my dream car. (2) Yas in the sales team was very helpful on the phone and sent me a personalised video of the car shortly afterwards which made the decision to visit the showroom an easy one, despite the distance. (3) Yas made me feel very welcome when I visited and I was given plenty of time to look round the car without any pressure. It was just as described and a decently long test drive sealed the deal. All in all an excellent buying experience that Sytner should be proud of – well done Yas and the Sytner team.
Paul Williams (right), Managing Director, congratulating Steve Mann.
Award Nominee, February 2019
Steve demonstrated our ‘one team’ values here at Guy Salmon Wakefield in avoiding a customer issue and turning it round to making it special! A customer who had booked his vehicle in online called the day before as he hadn’t heard anything regarding the booking. Due to errors encountered via our website, we had not received his request and the customer was extremely upset as he had made plans. Steve without a second thought called the customer and offered to collect his vehicle personally and also booked space in the workshop for the service to be carried out, which the customer was extremely impressed and grateful for.
Well done Steve
Alan Davis (left), Head of Business, congratulating Louise Lawson Hatch.
Jaguar Land Rover Ascot Service Centre
Award Nominee, February 2019
Our February Making it Special award goes to Louise, who amongst a very busy Q1 of recruitment and new starters has also put additional time and energy into our recent 202050 roadshow event (wonderful cakes), our New Evoque preview evening and lastly the first Sales Executive Assessment day that has provided us with excellent potential candidates to chose from.
Louise has made massive efforts to both help arrange these and attend them all to make sure everything goes smoothly on the day. Well done and Thank you Louise.
Richard Holding (right), Used Car Sales Manager, congratulating James Lawson.
Award Nominee, February 2019
James Lawson has been nominated by Richard Holding, Used Car Sales Manager. On Saturday 9th Feb, I took a call from a customer who had just taken delivery of his car. He had issues with his Approved Range Rover Sport with a series of faults on the dashboard relating to the suspension, so I asked him to come straight down to the showroom. I went to the service department and all staff that were working were at a critical stage on other Jobs. James had popped into the retailer to collect something and he leapt into action, saying he would be more than happy to help. He plugged the car into the system, identified the faults and carried out a software download, all of which cured the issues with the car. The customer took the car away very happy at the swift turnaround in fixing his car. James did all this in his own time to delight our Customer.
Thank you James!!
Kayleigh Harrop (left), Service Manager, congratulating Ellie Bridgman.
Jaguar Land Rover South West London
Award Nominee, February 2019
Our February Making it Special award goes to Ellie Bridgman who swiftly jumped into action to resolve a customer concern recently. The customer bought a second car from us to add to an Evoque that he bought for his wife last year. He had the car 1 week and completed just 53 miles when he had a breakdown which was handled poorly until Ellie got involved and won back his confidence by building up a rapport with the customer.
I just wanted to thank you so much for taking such incredible care of me (and my car) over the past few days. You have been simply wonderful at keeping me up to speed and providing an exemplary and swift service throughout. As I drove off this morning, I noticed the lovely treats you left on the back seats which, whilst totally unnecessary, were gratefully received. It is greatly appreciated. Thanks again.
Darren Osborne (right), Aftersales Manager, congratulating Shane Bambrook.
Award Nominee, January 2019
Shane has definitely made a lasting impression during his very first week of his new role. On his first official day, one of our customers who’s Range Rover Velar was booked into the workshop was advised after diagnostics took place, that the vehicle needed replacement parts fitting before it was safe enough for the customer to drive again . Regrettably the replacement parts were not held in stock and the work was to be done on the Saturday, which left the customer extremely frustrated. Shane immediately stepped in and offered to come in on the Saturday morning once repairs had been carried out to personally deliver the customers vehicle back. This was a totally selfless act on Shane’s part as a rule our drivers do not usually work on Saturday’s, but Shane said ‘customer’s come first’!
The customer was absolutely delighted when she received her vehicle back and a little taken aback but very thankful as she could now enjoy the whole of weekend as she was mobile once more.
Oliver Mann (right), Head of Business, congratulating Victoria Berwick.
Award Nominee, January 2019
We have received some fantastic feedback regarding Victoria Berwick and the experience she gave one of our customers. Vicky had volunteered to do the Collection and Delivery for him and upon collecting his vehicle, found that it was his Mother’s who had recently passed away. When Vicky returned to the dealership, she had arranged a card to be signed.
Vicky was very nice and she couldn’t do enough to help, she was very pleasant and is a credit to the team. The whole family really appreciated the card that Vicky wrote and said it was a lovely gesture.
Well done, Vicky keep up the good work.
Charlie Wells (right), Business Administrator, congratulating Gina Andrews.
Award Nominee, January 2019
Our Making it Special award for January goes to Gina, who looked after one of our customers recently when collecting his new car. The customer had recently suffered from ill health which saw him in hospital for a period of time. When he arrived at the dealership, he was looked after by Gina who took time away from the reception desk to chat with him to ensure he was feeling better and made his visit a personable one.
Hi Gina Many thanks for your interest in my health issues today…you actually cheered me up when I was feeling pretty fed up about my car! See you again soon.Kind regards
Well done Gina
Martin Lilley
Jaguar Land Rover Ascot Service Centre
Award Nominee, January 2019
Our January Making it Special award goes to Martin Lilley, who whilst out on road test spotted a Mother and young baby parked at the side of the road in distress. Having stopped, Martin approached the family and asked if he could help. The lady had clipped the kerb damaging her tyre and ending with a flat. After identifying who he was and set the lady’s mind at rest, he changed over the wheel with the spare and got the lady on her way.
A parcel arrived a couple of days later with a thank you card. A great deed done and yummy chocolates for Martin.
An outstanding gesture from Martin and an absolute credit to the business.
Mike Tyson (left), Head of Business, congratulating Daniel Neve.
Award Nominee, January 2019
Our January nomination is Dan who continues to go above and beyond with all his customers and has recently received numerous positive feedback, 2 of which are detailed below.
I recently found an Approved Used Car on the Sheffield website. I telephoned to enquire about the vehicle and spoke to Dan, who was incredibly helpful and professional throughout. We decided to buy using the PCP finance scheme and dealt with Craig for this who was equally helpful and professional. Dan drove the car to our home once we had purchased it and went through the entire vehicle with me. We have purchased several cars from various dealerships and I can honestly say that this experience has been the best so far. I would recommend them to anyone looking for a Land Rover and we will definitely go back when it’s time to replace ours. I must add that we are over 3 hours drive away from Sheffield, however still nothing was too much trouble. thanks so much to all.Lara Loomes.
I just want to compliment one of your sales team at Guy Salmon Sheffield, his name is Daniel Neve. Daniel provided me with a thoroughly professional and hassle-free service when I recently bought my new car. Nothing was too much trouble andhis advice and overall level of assistance was exceptional. Well done to him and all at Guy Salmon. Dr Muggleton
Well Done Dan, keep up the good work!
Gary Slater (left), General Sales Manager, congratulating Michelle Potts.
Award Nominee, January 2019
Our January Making it Special award goes to Michelle Potts who went above and beyond to ensure that she was making it special for one of our customers on handover of their new vehicle.
At point of order Michelle quickly established a relationship with the customers where they discussed that they had just been and got married in a drive through venue in Las Vegas, which was conducted by Elvis Presley. Michelle arranged a custom made wedding gift of an engraved wooden trinket with a dancing Elvis which was engraved with their names and the date of their wedding.
Great job and well done to Michelle who really made the customers experience special.
Trevor Wale (left), Aftersales Manager, congratulating Lee Ashley.
Award Nominee, January 2019
Lee has had two exceptional months of Custoner Satisfaction returns scoring above national average for 2 months running. He has been achieving great feedback from his customers and deserves January’s Making it Special award.
After buying my evoke 3 years ago I have been totally looked after by lee Ashley with every visit and any problem or concern that I have had . Lee has gone far beyond than any other service manager that I have ever experienced making sure that I have been totally looked after and my car has been booked in immediately and a beautiful courtesy car given to me . I have been so impressed with the evoke and the aftercare service given by lee and would recommend both the evoke and lee to all my friends !! He is a total asset to your company and would like to see that recognised? So much so I have been back into you today and upgraded my car to the dynamic which again after talking to Emily in sales on a few occasions with her advise and commitment to helping me find the right car , affordability, I have stayed with you . I am so impressed with both your members of staff who have both always made me feel important, and given me such impeccable customer service !
Darrell Jones (left), Head of Business, congratulating Ted Wright.
Award Nominee, January 2019
Ted has been nominated for the month of January for his determination and hard work in achieving his monthly target. He worked every Sunday in January, over and above his scheduled Sunday rota and even on the last day of the month when one of his customers called to tell Ted that their work commitments had changed and could not collect until the weekend. Ted rearranged his day and drove to London to deliver his customers vehicle himself on the last day of the month.
Well done Ted on your well deserved award.
Paul Curtis (left), Aftersales Maanger, congratulating Katie Gore.
Award Nominee, January 2019
Our January Making it Special nomination goes to Katie Gore, who recently called one of our customers to advise that that their car was ready for collection after being in the service department for repairs. The customer explained that they would be unable to collect as his partner was in hospital having a baby.
The following day the customer came to collect his car and Katie presented him with a Jo Malone Gift bag for his partner and well wishes from the team congratulating them on the Birth of their daughter. The customer was delighted with Katie’s thoughtfulness and even had time to post on our social channels
Hi Katie and team at Guy Salmon Stockport, thank you so much for the generous gift on the arrival of our baby girl.
Well done Katie
Gary Knott (left), General Sales Manager, congratulating Jodie Mills.
Award Nominee, January 2019
Our January making it Special award goes to Jodie Mills, who has worked so hard throughout January in supporting both sales teams in our Land Rover & Jaguar businesses. Without the support of Jodie the sales teams would not have been able to deliver a great experience to their customers & making sure all handovers went smoothly.
Well done Jodie on your well deserved award.
Jerry Howell (right), Aftersales General Manager, congratulating Lukas Bentley.
Jaguar Land Rover South West London
Award Nominee, January 2019
Our January nomination is Lukas Bentley who recently helped regain the trust of one of our customers who had suffered a previously poor experience.
Lukas now deals with this customer personally irrespective of what the customer is coming in for. She was even that delighted on a recent visit hat she posted a great 5 star Google review.
Brilliant dealership! I didn’t even purchase my Range Rover Evoque from this particular dealership, but any problems I have had over the last year and a half have been dealt with by Thames Ditton. A special mention to Lukas Bentley, who has gone above and beyond to help resolve many problems I have had with my car, even when they are not specifically in his remit – he has been extremely helpful and accommodating and I cannot fault his customer service. I have also dealt with Kayleigh Harrop who has managed to resolve my most recent problem and actually listened to what I had to say.
He often steps in when there is any unfortunate onsite damage. His positive, pleasant demeanour has resulted in good CLP scores. Well done Lucas.
