Sytner JLRS Division
Mike Tyson (left), Head of Business, congratulating Darren Beecroft.
Award Nominee, July 2020
Our July nomination goes to Darren for the sheer dedication to Guy Salmon Sheffield and taking on responsibilities outside of his role.
Due to staff shortages in our Parts department there was a point in July where we looked like we may grind to a halt, a phone call was made to Darren who was on holiday but he quickly came in to support the Parts team even though this isn’t his speciality. This certainly kept our customers on the road as we could not have done it without him.
The next day was the bi-annual Parts stock check and knowing how short staffed the Parts team were, Darren came in at 6am to assist with this as well. Darren is a great asset to the team and is always willing to help.
Keith Batters
Award Nominee, July 2020
Keith has been nominated for this months Making it Special by his colleagues for his impressive efforts within the business.
Keith always aims to go above and beyond. Since being back at work he’s gone out of his way to help colleagues and has been working longer hours than usual to ensure customers are happy. Keith has taken the new procedures and Covid guidelines in his stride too and is a valuable asset to the team.
Paul Williams (right), Managing Director, congratulating Jenni Bingham.
Award Nominee, July 2020
Jenni our Sales Administrator has been excited and stressed as she is moving house. In the middle of lifting boxes, furniture and the like she received a call from a frantic work colleague as a customer had turned up to collect their car and the invoice needed to be processed.
Jenni very kindly and calmly stopped mid-move and spent a good hour of her time talking the work colleague through how to do this on the phone, to enable the customer to collect their new vehicle and not be disappointed of having to wait for an alternative date to collect.
The team really appreciated Jenni for taking time out to do this and think of others.
Alan Davis (right), Head of Business, congratulating Sue Putt.
Jaguar Land Rover Ascot Service Centre
Award Nominee, July 2020
Sue has been nominated this month for managing the service booking system entirely by herself in her colleagues absence. Sue was so efficient on week that she took over 250 bookings!
She has also found time to chase Service/MOT reminders and reviewing data provided by the manufacture. Without loan cars and collection/delivery, there has been some challenging conversations with our customers, yet Sue has remained totally professional, upbeat and positive throughout.
Sue has not taken a day’s leave since returning from furlough and played a massive part towards our best ever month – July 2020 in service making in excess of £100,000!
Tom Booth (right), Used Car Sales Manager, congratulating Manjur Rashid.
Award Nominee, July 2020
Manjur is our July nomination for his outstanding sales month, not only did he sell and deliver 16 cars, bur he also came in on his days off to help prep and deliver his customer cars, all of which were delivered without a hitch.
He received a glowing 5 star review, praising his efforts:
From the offset he was polite, friendly, accommodating and prompt with his communication. He held the cars we were interested in as he knew we had a 3 and a half hour journey to make & didn’t want us to be disappointed if the car suddenly wasn’t there. When we arrived, Manj answered all the questions we had at the time. The experience was completely different to other branches & it was this that led us into purchasing a car from Knutsford- a 3 and a half hour journey away from us, rather than the branch that is 5 mins around the corner.
We didn’t feel pressured or rushed. He made our buying experience very easy. Manj is a credit to the company, it was just a shame he had to be all the way in Knutsford and not local! Nether the less, we didn’t begrudge the journey as we found what we were looking for & are very happy with our decision!
Kevin Harris (left), Sales Manager, congratulating Gary Tipler.
Award Nominee, July 2020
Gary has been nominated this month for his professional approach to the new normal. After being the first team member back off furlough Gary has helped set up the dealership under the Project Phoenix guidelines and has been appointed as a champion in all Project Phoenix areas of concern, including social distancing, ‘keep it clean’ and personal hygiene.
Gary has been a true ambassador and is very pro active with advising team members and customers regarding any infringements to the guidelines.
Michelle Howe (left), Aftersales Manager, congratulating Charley Watts.
Award Nominee, July 2020
Our July Making it Special goes to Charley for her outstanding level of service and attention to a recent customer who had struggled getting a resolution for their vehicle issue at their local retailer. The customer emailed in the lovely feedback below:
Charley has been helping me with regarding my vehicle. The vehicle needed to be rejected, however, Charley has been fantastic liaising with the dealer I purchased the car from, informing them clearly and eloquently the details of the vehicle inspection carried out by your service centre at which Charley was my advisor.
Charley has been attentive and engaged throughout the past week and taking a genuine interest to ensure the process is no more painful than it needed to be even though there is no real gain for her or Guy Salmon. This shows clear commitment to her career with Sytner and a visible care about the JLR brand. She’s a credit to Sytner group, to Guy Salmon Northampton and to Jaguar Land Rover. I hope Charley has a fruitful career at Sytner. If all JLR dealerships had a Charley, our reputation as JLR business would increase massively.
Laura Barley (left), Financial Controller, congratulating Gillian Murray.
Jaguar Land Rover South West London
Award Nominee, July 2020
Our July Making it Special nomination goes to Gilly who has worked flat out since being un-furloughed to support the Accountants and the wide colleague community.
She was nominated for the Award from both within and out of her team. Gilly has taken on the role of sorting out the archiving ready for the move to our new Statement site. This has been an enormous task and with both her diligence and attention to detail has made this task a success.
By Gilly taking on this role, alongside her regular tasks, has allowed the rest of the dealership to maintain their high standards of focusing on our customers. Well done Gilly and a fantastic effort – thank you.
Ian Painter (left), Service Manager, congratulating Maddie Duthie.
Award Nominee, July 2020
Maddie is our July nomination for the outstanding customer service she gives. Our Aftersales Manager recently received the below email from a customer praising Maddie:
I’ve been dealing with Maddie for the last 8 months. She’s helped me through some incredible issues, including a complete engine failure as I pulled off of the cross channel ferry on Day 1 of my holiday which resulted in a new engine needed. Maddie is now one of only two car dealership related people I have ever found the desire to personally thank for the way in which they have made me feel valued, I have had many experiences in car dealerships over the last 20 odd years and most are great at the trained corporate customer service but very few ever show really care for their customers and when they do they should be recognised for it.
The way Maddie has managed my horror story has made me want to come back to Land Rover next time I change my car and buy for you again despite all the massive issues that would normally mean I would want to look elsewhere, I am not sure if you have any process for recognising the excellent work of individuals within your team but I feel it was worthy of a thank you email to Maddie following resolution the latest batch of warranty issues…
