Sytner JLRS Division
Gary Kott (left), General Sales Manager, congratulating Rob Gibbs.
Award Nominee, August 2020
Our August Making It Special is Rob for going above and beyond to make customers feel safe.
Rob took it upon himself to do a covid safe video for our customers and colleagues, as you arrived at the dealership you would know all of the measures we had put into place, he filmed a walk around to made it easier to know what to do on arrival to the dealership.
Well done Rob it made people feel at ease with entering the building and knowing what to do and where to go.
Paul Williams (right), Managing Director, congratulating Paul Howden.
Award Nominee, August 2020
Paul has been nominated for our August Making it Special for his excellent customer support. A service customer called up extremely stressed as he was moving house and discovered his vehicle had a flat tyre.
Paul spoke to the customer over the phone and was waiting on hand to greet the customer. Whilst the puncture was repaired at the retailer the customer went to de-stress and walk his dog. Paul went out of his way to get a ‘moving house present’ for the customer and left a Land Rover HUE dog bowl in the car.
Paul received some lovely feedback from the customer:
Many thanks for the excellent support and service provided by Paul during my recent visit to Sytner. I was moving house from York to Oxford, and found, to my horror a full flat tyre on my Range Rover Sport.
I put the run flat on and limped to Wakefield where Paul and team saved the day being able to promptly repair the puncture whilst my wife and I waited. Paul was extremely helpful and professional throughout and a credit to the dealership.
Chris Foy (right), Prep Supervisor, congratulating Tony Marshall.
Jaguar Land Rover South West London
Award Nominee, August 2020
Tony Marshall is out August Making It Special nomination, for going above and beyond for a customer.
Tony didn’t get back home until 9pm last night after helping sort out a customers car. He went out of his way and took the car to the house, had to come back with it to get a service light out that came on as he arrived to drop it off, he did the cross bars for her and fitted the roof box.
Further to this, Tony helped me hoover the car – put fuel in it for me and generally went out of his way to help both myself and the customer, he certainly deserves the recognition for that.
James Grice (right), Service Manager, congratulating Tom Powell.
Award Nominee, August 2020
Tom has been nominated this month for is positive and enthusiastic attitude. The Carshop contacted Tollbar about a large amount of cars they were unable to sell due to outstanding safety recalls and were going to put them up for auction. We agreed if possible, a technician to visit all of their sites to inspect the vehicles to give them confidence in selling the cars.
Tom when asked was very positive and enthusiastic about helping them with what looked like a large challenge, Tom inspected 74 cars over 11 branches across the country. He travelled to sites and also stayed overnight in the north to complete this challenge. He kept in regular contact and provided good updates on his progress. The feedback from Carshop branches was excellent on his attitude, how he presented himself at the retailers and also how he followed Covid Guidelines when on site.
