Sytner JLRS Division
Mike Tyson (right), Head of Business, congratulating Sam Gregory.
Award Nominee, October 2020
A customer collected their vehicle from us after having a service carried out, however, there was an issue with it while the customer was on her way home.
The customer was very nervous as it was dark and raining and she is also unfamiliar with Sheffield. Sam talked the customer through the process and also stayed at work so she could ring the customer to make sure she got home safely.
We then sent a technician to her home the next morning at 8.30am to fix the car and Sam arranged for flowers to be sent to her as an apology. The lady was over the moon with how we had dealt with the situation and was amazed that Sam had called her after she had left work and even given the lady her personal mobile in case there were any other issues outside of work hours.
Sam really turned a bad situation around and wowed the owner with her thoughtfulness.
Alberto Conde (left), Workshop Manager, congratulating Dave Pierce.
Jaguar Land Rover South West London
Award Nominee, October 2020
A customer went out for a test drive on a Saturday in one of our Pre-owned Discovery Sport models. The car unfortunately was then to break down.
Dave is one of our Land Rover Service Technicians. Dave just happened to be driving past and saw the car positioned at a busy junction andrecognised that the car was one of ours. He stopped, helped the customer to the side of the road and then called our Roadside Assistance. After waiting for assistance to arrive with the customer, he then brought them back to the retailer in his own car. As he was then at the retailer, Dave waited for the breakdown team to bring the car in, and then facilitated getting the car in to the workshop to have said car fixed.
Dave did all of this on his weekend off so a huge thank you Dave for this exceptional level of commitment to our customers!
Laura Wright (right), Dealership Accountant, congratulating Joe Clarke.
Award Nominee, October 2020
Joe really has gone out of his way since his return to work to make sure that he delivers that extra special touch with his customers to make them feel even more special in these trying times. He has received some excellent reviews from customers who have commented how Joe made them feel really valued during their handovers. Two customers in particular were blown away by Joe’s kindness. One customer’s Range Rover Velar was a total surprise present by her husband – Joe made sure that the event was a resounding success by trimming up with banners and presenting her with chocolates. Another customer also received the ‘Joe Touch’ with banners, balloons and a birthday cake during handover. What a very generous and lovely touch certainly Making It Special in our eyes!
