Sytner JLRS Division
Paul Williams (right), Managing Director, congratulating Christopher George Addle.
Award Nominee, November 2020
Chris very kindly spent a lot of his spare time to create a useful help guide for all Guy Salmon Land PHEV customers (Knowing Your P400e). As well as educating customers regarding the finer detail of their vehicles, this has also caused fewer issues for both the Sales and Aftersales Department in general. Definitely a worthy Making It Special, well done Chris!
Kayleigh Harrop (left), Service Manager, congratulating Bav Patel.
Jaguar Land Rover South West London
Award Nominee, November 2020
One of our customers came in recently and was expecting to be able to wait for his appointment. As we could not accommodate this due to the nature of the fix, the customer was understandably upset and due to work commitments would not be able to return to us until nearly Christmas. Bav overheard this conversation between Peter and Kayleigh and as he was off for the next 4 days, offered to go out to the customer home.
In the end, Bav went out to the customer’s house, once to diagnose the issue and secondly to fit the required part. The customer was absolutely delighted and emailed in to the business to express his gratitude and thanks. This was an exceptional level of service. Well done and thank you Bav!
Liam Hayward (right), Customer Experience Manager, congratulating Jack Forster.
Award Nominee, November 2020
Jack has been taken out of the comfort zone of his usual role as an Apprentice Technician to help out as a front of house Service Advisor. He has done very well with his customers and getting good scores on the deep dives, in relation to the calls he is making to customers. For all this hard work and customer satisfaction we have nominated him for the award!
Dean Bray (right), Business Manager, congratulating Lewis Boreham.
Award Nominee, November 2020
Lewis has received a lot of outstanding customer feedback even during these difficult times. See below for an example…
Buying a car during Covid was made easy ...... Thank you Lewis for your help and advice and even a video inside the car showing how to use the many gadgets before purchasing my car. Excellent customer service!
– Mr Moreman
