Sytner JLRS Division
Mike Tyson (left), Head of Business, congratulating Martin Law.
Award Nominee, June 2020
Our June nomination goes to Martin for going above and beyond with assisting a recent customer.
Martin took a call from a customer who was extremely unhappy that his new vehicle had broken down for a second time. Martin arranged for Land Rover assistance to recover the vehicle and once he had finished work at lunchtime he then took a loan car to the customers house to ensure he wasn’t inconvenienced further.
Martin then arranged for his wife to collect him from the customers house as he had no other way of getting home. Thank you Martin for your out of hours assistance
Garry Winckley (left), Head of Aftersales, congratulating Paul Nash.
Jaguar Land Rover South West London
Award Nominee, June 2020
Our June Making it Special nomination goes to Paul for his outstanding customer service.
The customer had a puncture and the spare wheel was the incorrect size. Paul collected the tyre from the customers home, repaired it and returned following day. He then collected vehicle and sorted out other issues. We then got a personal thank you from the customer, who wrote in to advise us of her delight:
I am writing to thank your workshop manager Paul for his incredible support a couple of weeks back…
Simon Robertson (left), New Car Sales manager, congratulating Chris Macknay.
Award Nominee, June 2020
Chris has been nominated this month as a very worthy winner by the Sales Department & The Management Team. Chris only started in March and has unquestionably hit the ground running and immediately became an invaluable member of the Sales Team and our Business, keeping things ticking over.
Not only has he worked incredibly hard over the Lockdown period, last Friday Chris delivered a new car at 4.00pm to a customer which broke down within 10 minutes of leaving. Chris handled this exceptionally well and took it upon himself to take a loan car to the customer and sat until 8.30pm waiting for Land Rover to arrive, allowing the customer to return home. The following day Chris then cleaned the car himself as the valet team had left for the day, before returning the car that evening back to our customer.
Chris managed the situation with the utmost professionalism and empathy towards the customer, he could not have handled this situation any better and really went above and beyond what is normal expectations to ensure the customer was not inconvenienced and had an excellent handover experience despite the initial breakdown.Chris has very quickly become a real asset to our Business.
Paul Williams (right), Managing Director, congratulating Yasmin Khan.
Award Nominee, June 2020
Yasmin has been nominated for our June Making it Special for going out of her way for an NHS Doctor. Yasmin our Showroom Host was chatting to customer, an NHS Doctor who had come in quite late on in the day in to collect her vehicle due to the extended shifts she was working during the COVID-19 crisis.
She explained to Yasmin that she had tried to buy blue top cravendale milk for her son as that is the only milk he could have but everywhere she had tried the shelves were bare and she was extremely tired. Yasmin to the rescue! She told the customer that she already had a stock of the milk in her house for her own children but was quite prepared to give two, four pint bottles away for the customers son.
Yasmin lives within walking distance of the dealership so she quickly set off and returned 10 minutes later with the milk. The customer was very touched by Yasmin’s kind gesture and thanked her profusely for helping her out of a situation. Well done Yasmin for thinking of others at an extremely difficult time faced by everyone.
Garry Winckley (left), Aftersales Manager, congratulating Marcin Hadjuk.
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2020
Our June nomination in Marcin, he has always been upbeat and stepped forward consistently to offer help and assistance.
Marcin has been amazing, welcoming in customers, sanitising vehicles, completing Ad-Blues (with customers not leaving their vehicles) and seeing out customers who do not want to enter the building with the help of the Service Advisors. He has also helped with vehicle movements to Bracknell and for MOT’s.
