Sytner JLRS Division
Helen Rabjohn (right), Reception/Host Manager, congratulating Nicole Cooper.
Award Nominee, December 2020December 2021
Nicole received a personalised card from a customer thanking her for her excellent service and the customer commented what a credit Nicole is to the business.
After the customer was made to feel unwelcome at another dealer she called in to Sheffield on the off chance and was delighted with the welcome and service she received.
Nicole must have made a wonderful impression as the customer to not only remembered her name but went out of their way to post a special card to her.
Well done Nicole!
Brian Bannister (right), Aftersales Manager, congratulating Geoff Meakes.
Award Nominee, December 2021December 2020
Over the Christmas period one of our customers experienced some issues with his vehicle and Mr Seddon was distraught at the thought of having no vehicle over the holidays.
At this point Geoff stepped up to organise a work around to get it completed in time and ensured the work was covered under warranty.
Well Done Geoff!
I want to say a big thank you to James Hird and Geoff Meakes, for the excellent speedy response to my vehicle breakdown over Christmas the car was fixed in record time and even valeted when I picked it up, so I think Sheffield Guy Salmon deserve a 5 star review.
– Mr Seddon
Dave France (left), Workshop Manager, congratulating NEGIN HADAVAND.
Award Nominee, December 2020
Negin works hard every single day to ensure our customers get the best experience possible. With the run up to Christmas being slightly marred this year due to COVID, Negin came up with the idea for a Chocolate Advent Calendar and homemade Christmas Cards to be left in the customers vehicle after servicing as a little surprise. Customers were really touched by the gifts and even rang in afterwards to thank her for being so thoughtful. Spreading a little Christmas Cheer in adverse conditions!
Paul Moutarde (right), JLR Used Car General Sales Manager, congratulating Jack Bailey.
Jaguar Land Rover South West London
Award Nominee, December 2020
A huge thank you for Jack for supporting the Sales Department in turning around what were some difficult situations. He ‘Owned and Solved’ an issue resulting in a satisfied customer. This is not the first time that Jack has jumped in to support the team – ‘One Team’ ethos at its best!
Paul Williams (right), Managing Director, congratulating Christopher George Addle.
Award Nominee, November 2020
Chris very kindly spent a lot of his spare time to create a useful help guide for all Guy Salmon Land PHEV customers (Knowing Your P400e). As well as educating customers regarding the finer detail of their vehicles, this has also caused fewer issues for both the Sales and Aftersales Department in general. Definitely a worthy Making It Special, well done Chris!
Kayleigh Harrop (left), Service Manager, congratulating Bav Patel.
Jaguar Land Rover South West London
Award Nominee, November 2020
One of our customers came in recently and was expecting to be able to wait for his appointment. As we could not accommodate this due to the nature of the fix, the customer was understandably upset and due to work commitments would not be able to return to us until nearly Christmas. Bav overheard this conversation between Peter and Kayleigh and as he was off for the next 4 days, offered to go out to the customer home.
In the end, Bav went out to the customer’s house, once to diagnose the issue and secondly to fit the required part. The customer was absolutely delighted and emailed in to the business to express his gratitude and thanks. This was an exceptional level of service. Well done and thank you Bav!
Mike Tyson (right), Head of Business, congratulating Sam Gregory.
Award Nominee, October 2020
A customer collected their vehicle from us after having a service carried out, however, there was an issue with it while the customer was on her way home.
The customer was very nervous as it was dark and raining and she is also unfamiliar with Sheffield. Sam talked the customer through the process and also stayed at work so she could ring the customer to make sure she got home safely.
We then sent a technician to her home the next morning at 8.30am to fix the car and Sam arranged for flowers to be sent to her as an apology. The lady was over the moon with how we had dealt with the situation and was amazed that Sam had called her after she had left work and even given the lady her personal mobile in case there were any other issues outside of work hours.
Sam really turned a bad situation around and wowed the owner with her thoughtfulness.
Liam Hayward (right), Customer Experience Manager, congratulating Jack Forster.
Award Nominee, November 2020
Jack has been taken out of the comfort zone of his usual role as an Apprentice Technician to help out as a front of house Service Advisor. He has done very well with his customers and getting good scores on the deep dives, in relation to the calls he is making to customers. For all this hard work and customer satisfaction we have nominated him for the award!
Dean Bray (right), Business Manager, congratulating Lewis Boreham.
Award Nominee, November 2020
Lewis has received a lot of outstanding customer feedback even during these difficult times. See below for an example…
Buying a car during Covid was made easy ...... Thank you Lewis for your help and advice and even a video inside the car showing how to use the many gadgets before purchasing my car. Excellent customer service!
– Mr Moreman
Alberto Conde (left), Workshop Manager, congratulating Dave Pierce.
Jaguar Land Rover South West London
Award Nominee, October 2020
A customer went out for a test drive on a Saturday in one of our Pre-owned Discovery Sport models. The car unfortunately was then to break down.
Dave is one of our Land Rover Service Technicians. Dave just happened to be driving past and saw the car positioned at a busy junction andrecognised that the car was one of ours. He stopped, helped the customer to the side of the road and then called our Roadside Assistance. After waiting for assistance to arrive with the customer, he then brought them back to the retailer in his own car. As he was then at the retailer, Dave waited for the breakdown team to bring the car in, and then facilitated getting the car in to the workshop to have said car fixed.
Dave did all of this on his weekend off so a huge thank you Dave for this exceptional level of commitment to our customers!
Laura Wright (right), Dealership Accountant, congratulating Joe Clarke.
Award Nominee, October 2020
Joe really has gone out of his way since his return to work to make sure that he delivers that extra special touch with his customers to make them feel even more special in these trying times. He has received some excellent reviews from customers who have commented how Joe made them feel really valued during their handovers. Two customers in particular were blown away by Joe’s kindness. One customer’s Range Rover Velar was a total surprise present by her husband – Joe made sure that the event was a resounding success by trimming up with banners and presenting her with chocolates. Another customer also received the ‘Joe Touch’ with banners, balloons and a birthday cake during handover. What a very generous and lovely touch certainly Making It Special in our eyes!
