Sytner JLRS Division
Alex Scott (right), Managing Director, congratulating Ayesha Akhter.
Award Nominee, January 2021
Ayesha is our Making it Special winner for January 2021.
Ayesha has been with us since October and has been instrumental in helping the Dealership Accountant close the Stratford-upon-Avon accounts as well as her Jaguar Coventry job. This has been done single handed in the office due to circumstances. She has brought laughter to the office even at the most pressured times and has made it special for the entire dealership teams.
Karen Woolls
Jaguar Land Rover Ascot Service Centre
Award Nominee, January 2021
Karen has been nominated for our January Making it Special award for her boundless energy and unwavering commitment to the company.
Karen epitomises everything we strive for in our colleague one team approach. Whether it be volunteering to be a first aider, taking on additional duties or working additional hours at short notice Karen takes it all in her stride.
Karen response is yes now what’s the question?
Ian Bennett (right), Head of Business, congratulating Brittany Jeal.
Award Nominee, January 2021
During a routine pre-call, a customer asked Brittany for reassurance around COVID protocols. The customer had been shielding since last year as her husband has lung cancer. They only leave the house to go to hospital appointments and they were concerned about bringing their car to the dealership for its service, although this was the arrangement. To support this at risk customer Brittany then organised a colleague who lived nearby to collect the car, bring it in for its service and drop it back to them. This was something fairly simple but without Brittany sensing the customer’s anxiety and acting we wouldn’t have generated this incredible experience. The customers were really grateful for her kindness and empathy.
Alan Davis (left), Head of Business, congratulating Sally Gollop.
Award Nominee, January 2021
The enthusiasm Sally has brought to the H&S Role, and the speed with which she has adapted the system to ‘own it’ has definitely ‘Made it Special’ for the team here in Jaguar Maidstone. I think she has done more in a few weeks than we have managed to achieve in the past year and by her willpower has managed to gain some serious traction in ‘engagement’ from plenty of team members.
Beth Tyler-Smith (left), Customer Service Manager, congratulating Jon Burgess.
Award Nominee, January 2021
We have nominated Jon Burgess our Service delivery driver as he is always willing to help and go out of his way to help others. As well as delivering customers cars and making sure that they are sanitized and safe for the staff and customers, Jon has been helping out in the Parts Department. Nothing is ever too much trouble for Jon and we have had great feedback from the Trade customers to say how happy they are to get a quick and friendly delivery.
Simon Crane (left), Head of Business, congratulating Emma Cole.
Award Nominee, January 2021
I would like to nominate Emma Cole for her sterling work and effort during and after our move.
Along with making the dealership look fab she has also kept us all safe interpreting the COVID/Project Phoenix guidelines, taking on the Health and Safety of 120 people. She has kept an eye on the details with Simon and Pritesh making sure all the last little bits of the build were sorted!
Paul Williams (right), Managng Director, congratulating Stuart Murray.
Award Nominee, January 2021
A double celebration for the month of January 2021 for Stuart Murray. He celebrated his 10 year work anniversary and was also nominated unanimously for Making It Special by his colleagues. Unexpected wintry conditions over the week prompted Stuart to assist clearing the dealership site for customers and staff alike. For 2 days solid, Stuart kept the site clear and safe, helped passing motorists who were stuck in the snow on their way. In one day alone Stuart covered a staggering 30,000 steps, never once complaining in the bitterly cold weather. Well done Stuart -very well deserved!
Mike Tyson (right), Head of Business, congratulating Josh Walker.
Award Nominee, January 2021
Josh is always one of our best performing Sales Executives and consistently receives 5* Google & Trustpilot reviews. Many of these reviews show that Josh goes above and beyond to ensure total customer satisfaction especially in current times where we are not able to provide a full sales and handover experience.
Well Done Josh!
Garry Winckley (left), Head of Aftersales, congratulating Ellie Bridgman.
Jaguar Land Rover South West London
Award Nominee, January 2021
A customer wrote in via email to Ellie to thank her. Ellie went above and beyond to delight this customer and many others. She definitely has the “own it, solve it” mentality.
