Sytner JLRS Division
Tom Booth (right), Used Car Sales Manager, congratulating Dave Stott.
Award Nominee, February 2021
We have nominated Dave Stott for February’s Employee of the Month because on his day off he heard that Tom Booth was alone at the dealership with no power and water – he made Tom a sandwich and a flask of coffee at home and drove to the dealership to give him the refreshments and allowed Tom to take a toilet break at Cottons!
I know a customer wasn’t delighted but he did delight Tom and make him feel part of a very special team!
Mike Tyson (right), Head of Business, congratulating Darren Beecroft.
Award Nominee, February 2021
Darren has been essential in ensuring customers vehicles have been sanitised before collection, which makes customers confident to use the services we provide.
Darren has also been pivotal in helping everyone move into temporary workshops while our Dealership is fully refurbished and has generally been pulled from pillar to post by the majority of the Service department during February. He has never once complained and has also provided support throughout the retailer as well as his many other duties.
Thank you for all hard work Darren!
Gary Slater (right), General Sales Manager, congratulating Michael Mancini (Spike).
Award Nominee, February 2021
Spike is our Making it Special winner for February 2021 as he has transformed our used car pitch into what can be described as the best Jaguar used car pitch in the world! Even our compound would win awards – he has done this by working really hard and many steps of his Fitbit tracker and with his team. He has not only made it special for us, but the customers who drive away in our best in class Jaguar cars.
Chelsea Pennington
Jaguar Land Rover Ascot Service Centre
Award Nominee, February 2021
Chelsea received 10 CLP responses last month, which was the highest in the business, and all were gold stars.
Chelsea builds genuine relationships with her customers which is why she has received the fantastic feedback below. With the amount of presents Chelsea receives from appreciative customers every day is Christmas day. This doesn’t happen by accident it is hard work and a genuine desire to do right by her customers. The 80% plus EVHC conversion goes hand in hand with the trust they place in her.
Mr Lazarou said Keep the same approach to perfection and Mr Goddard felt Chelsea provided great proactive support and communicated excellently.
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Ian Bennett (left), Head of Business, congratulating Rob Gicquel.
Award Nominee, February 2021
Rob has been nominated this month for ‘Making it Special’ following glowing feedback from a customer who spoke directly to Ian Bennett, Head of Business.
This customer is clearly an advocate of Rob and the way he has handled the situation. Though he has had two engines replaced, he is very open that without Rob’s care and attention he would not be driving a Land Rover now. His feedback really captures Rob’s ethos and the way he approaches his work.
Thank you for maintaining the consistency and energy you do Rob, a well-deserved recognition!
During our conversation in the dealership earlier this week, Alison and I promised that we'd drop you a line to formally capture our experience of Rob Gicquel's outstanding performance. As the Customer Service Agent who has looked after us since taking delivery of our Discovery in late 2017, Rob has skillfully managed the interface between us and Land Rover in the most upstanding and professional manner, obviously going that extra bit further in order to deliver the best possible client experience.With the mechanical reliability issues experienced during our ownership, which included most recently the trauma of a second new engine, a little over 12 months since the first, and a succession of largely inconclusive diagnostic workshop periods in between, many customers would surely have looked to alternative premium marques. It is without any doubt that Rob's persistence and determination to 'do-the-right-thing' by fighting for and winning our case with Land Rover that will retain us as Land Rover customers in the future, indeed Alison is keen on another Discovery! Alison and I have come to know Rob quite well over the last couple of years, even Rob now refers affectionately to our Discovery as 'Dave', it is really obvious that he takes immense pride in his work. Rob is a huge credit to your team, he is courteous, polite, never 'mansplains', communicates complexity with clarity, and demonstrates in every respect the very best qualities in customer service.Given the exceptional nature of Rob's customer service performance, it feels appropriate that this be brought to the attention of your Board of Directors, such that he can be appropriately recognized.Many thanks again and kind regardsGavin & Alison Edward
– Mr and Mrs Edward
Kevin Harris (left), Sales Manager, congratulating Kamran Khan.
Award Nominee, February 2021
Our ‘Making it Special’ goes to Kamran who has recently joined us at Select Leicester; he has delivered an exceptional Sales performance already, with 13 cars sold and a closing ratio of 29%.
Kamran is also embracing the CITNOW technology, with him sending out 34 in response to new enquiries, which we are sure has assisted his impressive closing rate.
He has made sure that his paperwork is accurate and completed, adapting to Digi file in a brilliant manner, which has led to seamless deliveries in his first two months.
We have received some positive customer reviews for him.
I purchased a car from here last December. It was all done remotely. I received a personalised video minutes after leaving the initial phone call. The trade in price I got for my car was much better than other places had offered. Kamran was great to deal with at all times. Would definitely purchase again from here. Matthew
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Paul Williams (left), Managing Director , congratulating Samantha Beighton.
Award Nominee, February 2021
Our ‘Making it Special Nomination’ is for Samantha, who in her role deals with lots of customers on a day to day basis, often being involved with customers who are not as happy as we would like them to be, situations Samantha works hard to resolve for the customer and us as a business.
Samantha consistently receives 5 Star customer feedback and commendations. Recently having been presented with a very tricky situation and still managing to receive the customer quote below we thought this was a well-deserved ‘Making It Special Nomination’.
Amazing feedback for a job well done!
I’ve given this a 5 star as the service I received from Samantha Beighton was second to none. After purchasing a Discovery Sport HSE I encountered a significant issue with the car but with Sam’s intervention, commitment and dedication professionally to me as a customer we were able to resolve the issue. Sam went above and beyond and for that I would definitely recommend using Guy Salmon Wakefield when purchasing a vehicle.
– Carla Williamson
Dave Poole (left), Parts Manager, congratulating Jack Gallagher.
Award Nominee, February 2021
His fellow team member Billy has nominated Jack; this is because as well as providing invaluable knowledge and support towards Billy’s apprenticeship within the Parts department, Jack will always go above and beyond for his customers.
For example, Jack delivered a part to a customer on his day off this Sunday. The part was due to be delivered on the Friday but due to an accident on the motorway, our driver was unable to reach the customer. Jack kindly offered to deliver the part to the customer’s house after finding out that the customer desperately needed it for 8 o’clock Monday morning. The customer said he was over the moon with the service Jack provided and would definitely be returning his business to us.
Alan Davis (right), Head of Business, congratulating Brandon Cheshire.
Award Nominee, February 2021
Helped a NHS Worker stuck in the snow.
I work for the NHS and this morning (16th Feb 2021) I became stuck in Bashford Barn Lane in Bredgar – Brandon who I understand works for your company kindly reversed my car a very long way so that I could go on a main route to ensure that not only was I safe but I could continue my journey and see my patients. Brandon was an absolute life saver and I really do not know what I would have done without him as I was sliding all over the small road and a car had been abandoned down a ditch on the road and a van had got stuck in the snow further up and was digging themselves out. I was near to tears and Brandon took control of my car, reversed it nearly half a mile and then walked back to his car. What a great asset to your team he is and nothing was too much trouble for him. Please let me know that he has been praised for his marvellous actions. Kind regards Tracy Jones Occupational Therapist/End Of Life Linkworker
– Tracy Jones
Glen Smith (left), Service Manager, congratulating Dave Pearce.
Jaguar Land Rover South West London
Award Nominee, February 2021
A member of the public was travelling past our dealership on the A316 and he had broken down in a precarious place.
Dave was leaving work and saw the situation, he stopped and offered to tow the gentleman to a safe place to be able to get the support he needed. The member of the public was so overwhelmed with the support that they felt it appropriate to post a glorious five star review to recognise this effort.
I owe a big thank you to the GS staff member who rescued me today out of a dangerous situation on the A316.
– Mark Marston
