Sytner JLRS Division
Anthony Neary (right), Service Manager, congratulating Ruth Humphries.
Award Nominee, June 2021
We have nominated Ruth for June’s Employee of the Month for delighting a customer who she rescued.
The customer left their car with us for a service and decided to walk into Knutsford and then into Tatton Park. When Ruth rang to say the car was ready, they had no idea where they were in Tatton Park and it was miles back to the Entrance, in the customers words ‘his wife had very inappropriate footwear on!’ and they couldn’t get back to us.
So Ruth checked the Tatton map and tried to figure out where they were and guided them to the farm which comes out on the Tatton Mile, then drove there to pick them up. Ruth found the customer and his wife who was walking down the main road in her bare feet!
Andy Penn (right), Service Manager, congratulating Paul Leek.
Award Nominee, June 2021
Paul has been under pressure over the past few months with issues surrounding EV breakdowns and most recently taking on the largest engine rebuild we have ever had. This repair was made more difficult due to receiving the challenge half way through the repair due to a colleague leaving. Paul’s attitude and determination to get through all the issue cars with a smile on his face, which certainly helped, repatriate customer vehicles back to them in a swift manner.
Well done Paul!
Simon Crane (right), Head Of Business, congratulating Lewis Painter.
Award Nominee, June 2021
Lewis is June’s nomination for Making It Special after a customer emailed the retailer regarding the excellent service and support they had received from Lewis after they had a fault with their recently purchased used XF Sportbrake. Amazing feedback, well done Lewis!
The customer service at this dealership is incredible. we had a fault with our used XF Sportbrake which we took home last week, I phoned them at 5.50pm and Lewis stayed late to sort out someone coming to take a look at the car, even though we live 90 miles away from the dealership. When the recovery guy couldn't fix the car, he phoned me straight away in the morning to arrange for the car to be collected and taken back to the dealership. He also organised a really nice hire car and I had it on my driveway that day. This was on Friday, we have the car back with us today all fixed (Tuesday). They even filled the car up with a whole tank of fuel and have sent my kids a little something in the post! Honestly can't fault them, especially Lewis who even gave me his email address so I could contact him over the weekend on his days off if I needed to. Thank you Lewis, we love our new car and you have been totally fantastic throughout.
– Rosie Jones
Rob Adkins
Award Nominee, June 2021
Each year, Rob and his family take a day to fundraise for a different charity. This year they chose the Heart Centre at Northampton General Hospital who have looked after loved ones of theirs and ours over the years.
The Adkin’s family conducted a raffle, provided afternoon tea in the garden serving over 90 tea’s and a further 80 were collected and delivered – all COVID safe of course! In total the Adkin’s were delighted to celebrate that they raised £3,200.00 in total – absolutely amazing efforts and dedication. Even a member of our team at Northampton won a prize on the raffle!
The hard work and dedication of Rob and his family meant they could raise such a fantastic amount and the team here very much look forward to supporting the family year after year with their fundraising.
Rob has also been a huge part in our move to our new site. Rob has dressed the showroom displays, helped the Customer Experience Manager dressing shelves in the handover bays along with the barista bar. During this period, he has always been a positive and happy face over what has been a VERY busy week for everyone.
Rob’s consistent can do attitude and humble helpfulness is something that the whole team at JLR Northampton appreciate. Thank you Rob.
PAUL WILLIAMS (right), MANAGING DIRECTOR, congratulating Michelle Ryman.
Award Nominee, June 2021
Michelle is always showing her caring side to both customers and colleagues alike but in this instance, we thought it was extra special.
Michelle had learned that a customer had purchased a new vehicle and was due to collect. The customer in question had recently lost his wife to breast cancer leaving him with two teenage girls to look after. Michelle thought it would be a nice idea to arrange small pink peony hand tied bouquets with pink satin ribbons for both girls. This act of kindness went so much further as it was more than just selling a car as when we followed up with the customer to ask if everything was okay, he said it was the only thing he has connected on with his daughter’s since losing his wife in April, the fact they had shown any excitement or emotion, he was just made up.
Truly an inspiring Making It Special Michelle well done!
Alan Davies (left), Head of Business, congratulating Joshua Fisher.
Award Nominee, June 2021
Joshua has recently passed all the modules to qualify as a Jaguar Master Technician which given the challenges around Covid and virtual learning, this is an excellent achievement.
He has shown a real positive attitude and eagerness to learn both during his apprenticeship and now as he continues to develop his technical skills!
Well-done Josh and here’s to becoming a Master Tech for the future.
Janet O'Donnell (left), Accountant, congratulating Debbie Hughes.
Award Nominee, June 2021
Debbie for the past 8 months has supported the business with implementing our Project Phoenix. She has been in the business at 7.00am every working day during this period taking a record of all the staff temperatures along with keeping a log for the business to refer to, this support has been invaluable to us. Thank you Debbie!
Alex Scott (right), Franchise Director, congratulating Peter Rozario.
Jaguar Land Rover South West London
Award Nominee, June 2021
Peter is our deserved winner of Making it Special for June.
He alone has received 13 Top Scores for the Voice of the Customer and has taken over the While you Wait Customer role and is delighting each and every customer.
Mr Hicks wrote in to recognise Peter for how he was treated on his recent visit – well done and thank you Peter.
I wanted to share some feedback regarding my experience with Guy Salmon and your colleague Peter. I met Peter a few months ago and he is without doubt one of the most personable and professional people that I have dealt with since I bought my first Range Rover 11 years ago. I have had a few schedule services with my car recently and I have to say, Peter has been brilliant at keeping me informed, always available to speak to and very prompt to any requests. He is an excellent ambassador of your company LR brand - a real asset to your business!
– Mr Hicks
