Sytner JLRS Division
Nick Moore (right), General Sales Manager, congratulating Darren Dobson.
Award Nominee, July 2021
We have nominated Darren Dobson for July’s Employee of the Month for getting involved with a customer issue after hours and putting a plan in place so quickly.
A customer’s car had been collected by a customer but he had an issue with the massage seats, it seemed to be stuck in one position with the lump sticking out and it didn’t want to change.
He was going down to London the following day and was worried that he would get a severe back pain if he drove with a lump in his back. A plan was hatched with Darren who volunteered to come in early to fix the issue by deflating the massage pack to make the journey more comfortable as the issue could not be totally fixed without new parts.
Thank you Darren who is always on hand to help a customer out night or day.
Richard Kocinski (left), Workshop Controller, congratulating Mark Ashbee.
Award Nominee, July 2021
Richard Kocinski, Workshop Controller said, “I would like to nominate Mark Ashbee for Making it Special in July as he has gone out of his way for the company and customer’s this month.”
Mark had the 8th & 9th booked off but came in on the 8th due to us being short staffed and being very busy. Then he also came in on his summer holidays, he was due to finish on the 23rd but came in to finish a car he had started but didn’t have time to complete which I think is as Land Rover would say ‘above and beyond’.
NICK MIERNIK (right), GENERAL SALES MANAGER, congratulating Mark Dale.
Award Nominee, July 2021
A slightly different Making It Special but we thought it was well deserved as the act in question helped our customers and colleagues alike.
Mark Dale our Warranty Administrator has set a lot of time aside recently even encroaching into his own time and is still continuing to do so, in order to attend to all the decal transfers on New Land Rover Defenders in fact all decals that need addressing within the dealership!
Mark is only too happy to help which in turn has helped us out massively not to mention the cost savings as well as no requirement to employ the services of a signage company.
Well done Mark!
Alan Davis (right), Head of Business, congratulating Leo Goodhew.
Award Nominee, July 2021
Leo has kindly taken the challenge of engaging directly with our customers prior to arrival to discuss their vehicle concerns in greater detail and extending information from our Call Centre to assist our technical team.
He has demonstrated his Level 4 skills by interacting with customers during their visit, road testing where necessary and explaining in detail the vehicle features which often puts the customer at ease along with saving time, removes pressure from Service Advisor’s and is making a positive impact to our Right First Time measurement.
With the vehicles becoming more complicated and technical, this position and his desire to deliver outstanding customer service is certainly paying off!!!
Well done Leo, totally deserved!
Craig Bales (right), Service Manager, congratulating Lucy Arnold.
Award Nominee, July 2021
Lucy has recently joined the business, from the Events sector, having not worked in the motor trade before Lucy has been a breath of fresh air to the department.
Lucy has had CLP above target for each month she has worked here and has received some outstanding customer comments on her returns, as below.
Lucy’s customer service has been superb and everyone in the department is impressed with how she has adapted so well to the role and incorporating the brand and Sytner values.
Very helpful and super friendly staff. Lucy was fabulous and hit my car in and sorted very quickly.I was looked after really well - Lucy was great. Courtesy car was clean and nice to try something new! Lucy kept me up to date and got my car returned at the time I was toldI was greeted by Lucy at the dealership and was extremely impressed by her helpful and professional manner. She pulled out all the stops to get my needs met and in a very friendly way. I hope I get to deal with her on my next visit.
– various
Mike Tyson (left), Head of Business, congratulating Paul Slater.
Award Nominee, July 2021
Paul has gone above and beyond over the last few months taking it upon himself to help guide new subcontract valeters. He has also arranged overtime if it has been needed in the evening and covered holidays without being asked. Paul even decided to start early to get all loan cars sanitised for our customers.
Paul has been instrumental in ensuring there is enough space around our site for customers to park by moving vehicles to the correct area, again without being asked. This is essential, as we currently have very limited space due to our dealership being fully refurbished and are currently operating between three temporary workshops.
Without his efforts, we do not think we would have been top in our group for customer satisfaction.
Thank you for all your hard work Paul.
Darrell Jones (right), Head of Business, congratulating Brett Pike.
Award Nominee, July 2021
Brett has been nominated for July’s Making It Special by his colleagues for his helpfulness, his hard work, commitment and energy in being able to photograph, reappraise and load onto SEA 40 trade vehicles and arranging for them all to be collected in the month, making a trade profit in the process of £43000!
He was also during this time still photographing all our retail vehicles as well.
Laura Barley (right), Financial Controller, congratulating Lorna Weir.
Jaguar Land Rover South West London
Award Nominee, July 2021
Our worthy respondent of our Making it Special award for the month of July is Lorna Weir. Lorna has been instrumental in learning how to deal with HMRC and the DVLA processes and forms on how to export cars to Europe post-Brexit.
She has been recognised for a car purchased through the Embassy route for a customer called Antonio who was delighted with Lorna’s support. Tim Carter, Manager—Special Programmes for Fleet and Business, contacted into the business to add: “Can I just add my thanks on behalf of the Europe Region for the excellent work done by the Sytner team and particularly to Lorna. A really good job which exemplifies the Above and Beyond value.”
Well done and thank you Lorna.
