Sytner JLRS Division
Gary Knott (left), Head of Sales, congratulating Christine Rose.
Award Nominee, October 2021
I just wanted to let you know some feedback one of my customer gave me on Saturday.
Miss Kearney came in on Saturday to see me and was greeted by Christine. When I sat down with her to start going through the car that we have been speaking about she mentioned how impressed she was with the customer service and greeting made by Christine. She has recently been getting terrible service with Nissan and said it was A breath of fresh air to be greeted in such a polite and professional manner
I thought this was brilliant and deserved a mention as the Receptionist and Host’s look after us as a team more than anybody.
Thanks Christine
When I sat down with her to start going through the car that we have been speaking about she mentioned how impressed she was with the customer service and greeting made by Christine. She has recently been getting terrible service with Nissan and said it was A breath of fresh air to be greeted in such a polite and professional manner
– Miss Kearney
Kayleigh Harrop (left), Aftersales Manager, congratulating Gary Douglas.
Jaguar Land Rover Ascot Service Centre
Award Nominee, October 2021
Gary has been nominated for October’s Making It Special award for delivering exemplary customer service. Gary recently looked after a customer to the highest of standards and went above and beyond, so much so that it resulted in the customer writing into the business to express his satisfaction and transferring his fleet of 30 Jaguar I Pace to our Service Centre, for all maintenance & repair works.
Mike Tyson (left), Head of Business, congratulating Michael Faulkner.
Award Nominee, October 2021
Michael consistently receives good feedback from customers but the 2 examples below are typical of Michael and how he looks after our customers and their best interests.
Mr Hardesty has additional needs and felt that Michael looked after him in the most fantastic way and ensured his visit was a joy rather than a chore which is how he has felt when visiting other dealers in the past.
Mr Riches was having his car serviced (while you wait) and also watched Michael dealing with other customers and found his patient approach and ability to not overwhelm people with technical terms was a credit to him and the dealership.
It comes as no surprise that Michael was a finalist for Land Rover Service Advisor of the year last week.
Well done Michael, keep up the brilliant work!
Alan Davis (right), Head of Business, congratulating Lauren Waller.
Award Nominee, October 2021
The support Lauren provides with AVC’s and her generally helpfulness with supporting both the Sales Executives and Managers with Sales Admin. Lauren is always pro-active and willing to help.
Ian Bennett (right), Head of Business, congratulating Ian Boyd-Sutherland.
Award Nominee, October 2021
Congratulations to our Sales Executive Ian for being nominated for Making it Special by one of his customers, Mr Brock who was so impressed with his customer experience he shared his feedback with us.
He was exceptional from start to finish. Even though the whole sales process was conducted remotely, he managed to make it feel like I was in the showroom. He struck the perfect balance between professionalism and personal familiarity. On the day of collection, he even managed to provide me with temporary office space so that I could hold an important business meeting. I genuinely enjoyed every interaction, remote or in person and just wish I could buy a Land Rover more often.
– Mr Brock
James Grice (left), Service Manager, congratulating Sharyn Edwards.
Award Nominee, October 2021
Our Making it Special nomination for October is Sharyn Edwards.
Sharyn in her role as Showroom Host has been making our customers feel very special, the feedback we have received has been outstanding.
Attached is a few of the many great reviews we have received on Trust Pilot from Sharyn’s hard work and engagement with customers.
Well done Sharyn!
Mr Doney - The Jaguar Coventry site is most welcoming and professional, I am met in Reception by Sharyn, which is a super personalised approach and something that encourages my continued return Mark O - Popped in for a service and waited as had so many conference calls. Sharyn on Reception was great, very attentive and friendly and couldn't do enough to make sure I was comfortable and could work without too much noise. Jeannette Gibson - Excellent service as usual. Sharyn looked after me and ensured I had everything I required throughout my stay (very good customer facing).
– Multiple
Wendy Beatty (left), Head of Customer Service, congratulating Jim Panayides.
Jaguar Land Rover South West London
Award Nominee, October 2021
Our worthy recipient this month is Jim Panayides.
As you all know Jim has been with the business for a while and he certainly knows how to build rapport and have a conversation that makes the customer feel warm, welcomed and part of our family.
One of our customers Mark Rapley, Director of Ergo Consulting Ltd emailed in to say a big thank you to Jim for the 5* service he offered. Mark and his family were driving to the South Coast and the RAC recovered the car and delivered it to our site. Mark arrived at our retailer to expect all in hand. We were not aware that the car was on its way to us and Jim welcomed the customer at Reception. Jim listened to the customer’s plight, reassured him, sat him down and made him feel comfortable with a hot beverage and that he had come to the right place to be looked after. Jim then liaised with the Service Advisor team who were super in dealing with the paperwork etc, within 10 minutes of the car coming off the low loader and he could get on his way. Jim then made sure that the customer was well looked after and the customer wanted to thank Jim for his ‘ very helpful and reassuring customer service focussed approach.’ Thank you Jim
PAUL WILLIAMS (left), MANAGING DIRECTOR, congratulating Kieran Scott- Churm.
Award Nominee, October 2021
We would like to nominate Vehicle Technician Kieran – Scott-Churm for October’s Making It Special. Kieran’s attention to detail in how he applies himself to his work on a daily basis has clearly shone through. He is very thorough with his vehicle health checks that a customer was so impressed, not only did she leave a gold star on her survey she also wrote in to thank Kieran for being most informative with regards to her tyre, brake disc wear and general explanation of work that needed to be carried out and from a safety factor this was fantastic. We think this is worthy winner that demonstrates above all care.
Well done Kieran.
Simon Robertson (right), New Car Sales Manager, congratulating Craig Jerrett & Wayne Green.
Award Nominee, October 2021
We have nominated Craig & Wayne for October’s Employee of the Month for helping out a couple of ladies in distress.
Simon our New Car Sales Manager was locking up for the night and whilst pulling up the posts at the back gates, a car pulled on to the drive. It was dark, windy and very wet and the car had a rear puncture.
In the car was a mother and daughter aged in their 60’s and 80’s who clearly had no clue how to deal with a space saver spare wheel.
It was obvious that if left alone they would be stuck there for some considerable time so Simon reassured them and ran round to workshop to ask for some assistance.
Wayne Green and Craig Jerrett helped Simon get the car round the back and changed the wheel like a formula one pit stop team while Simon helped the ladies inside and got them both a cup of tea.
They were not customers, it was after hours and the boys had clocked off but they stayed back to help with no issues. The ladies were extremely grateful for the assistance and we are sure will be singing our praises to anyone who will listen!
