Sytner JLRS Division
James Hird (Centre) (right), Service Manager, congratulating Chris Dwyer & Paul Walker.
Award Nominee, November 2021
One Friday afternoon we had a customer’s vehicle in for service and the brakes failed during the inspection, we offered the customer a loan car but he explained that he was booked on a ferry to France on Saturday morning at 7am.
Both Chris and Paul offered to work over to complete the repair whilst the customer waited and the customer left highly satisfied that his trip had not been inconvenience and was keen to start his journey to the south coast.
Well done Chris and Paul for the going the extra mile!
Reuben Marechal (left), Land Rover New Car Sales Manager, congratulating Benjamin Jones.
Award Nominee, November 2021
Ben continuously goes above and beyond for our customers, most recently after finding out his customer was deaf/hard of hearing he arranged for another colleague who is able to use sign language to sign a CitNow video.
Ben also builds great rapport with his customers and receives comments such as “My sales consultant was very professional throughout (despite supporting different rugby clubs 🙂 ) I would definitely recommend Ben to friends and family.”
Andrew King (left), New Car Sales Manager, congratulating Charlotte Moore.
Award Nominee, November 2021
Charlotte has been nominated for November’s Making it Special as she has been instrumental in helping support the new Digital Executives for the JLR Division and has taken the time to go to each site to help train and guide them, some of this has been out of Charlotte’s shift pattern which has been greatly received by all. Great work Charlotte.
Matt Chipper (left), Aftersales Manager, congratulating Kelly Betts.
Award Nominee, November 2021
At Portsmouth we wanted to improve the standard of our Health and Safety files and review our processes to make sure we were more efficient. To do this we knew we needed some admin intervention. We asked one of our receptionists, Kelly Betts if she would like to get on board and help us. She has not only embraced the new role but taken it to another a level by creating spreadsheets, interacting with the workshop with the toolbox talks and engaging with the team to bring the Health and Safety to the forefront. She has an incredible can do attitude and has shown huge initiative in a variety of tasks outside of simple admin. She has been nominated this month for Making it Special for going above and beyond in her new role to keep us all safe.
Trevor Whale (left), Head of Business, congratulating Dyane Compass.
Award Nominee, November 2021
We are nominating Dyane for this November’s Making it Special award, with the relocation to the new site Dyane has had to be all things to Guy Salmon Northampton and host and facilitate several large Divisional and manufacturer meetings which takes a lot of planning. Dyane still finds the time to spend time with every colleague that needs a friendly ear and is a great support to the entire management team.
Alan Davis (right), Head of Business, congratulating Joshua Foreman.
Award Nominee, November 2021
Joshua Foreman has recently been promoted from our Land Rover Sales Driver to a Sales Preparation Assistant and during this newly appointed role found himself completely holding the fort by needing to cover colleague absence along with a new colleague joining the team.
During this time Josh completely raised his game, supported both our Sales Managers and Sales team with used car preparation and keeping the Land Rover forecourt full whilst the team continued to sell from stock. Given our Preparation Centre is further into the trading park, Josh smashed his 10,000 steps and a lot more everyday whatever the weather to keep the process moving!
Our recent CLP figures are all positive showing customers were totally unaware that Josh was acting like a swan!!!!
Colin Hopkins (right), Used Car Sales Manager, congratulating Sophie Lusk.
Award Nominee, November 2021
Our Making it Special nomination for November is Sophie Lusk.
Sophie has stepped her game up a level and has taken on more responsibilities within the department.
Sophie has also put a lot of time into ensuring a new colleague in the team has been trained on all of our systems and has been coaching her on the hand-over process and Digi-file system to ensure a smooth process for our customers.
Well done Sophie!
Ellie Bridgman (left), Service Reception Manager, congratulating Katie Mclean.
Jaguar Land Rover South West London
Award Nominee, November 2021
Congratulations to our super winner of Making it special for November. Katie is one of our fab Service Advisors that has had so many positive comments from customers that made her such an easy nomination. Customer have shown their appreciation through emails into the business, gold stars, presents and five star reviews. Some words that have been used to describe Katie are generous, nothing too much trouble, very helpful, impressed with level of service, great communication, an asset. Thank you so much Katie for all you do and well done
PAUL WILLIAMS (left), MANAGING DIRECTOR, congratulating Chris Glew.
Award Nominee, November 2021
Our November Making It Special Chris Glew is often nominated due to his consistent outstanding high level of customer service Chris ‘Super’ Glew will go out of his way to make every single one of his customers feel special and this occasion was no different to any other.
Mr & Mrs Robinson had set off on their long awaited post-covid holiday towing their caravan on their new Discovery Sport when disaster struck, the timing belt failed resulting in total vehicle break down. Luckily this occurred just a few minutes away from the dealership so a rather stressed Mr Robinson walked his way to the dealership to explain what had happened and was also very upset as he had left his wife with the car and caravan in a rather precarious position.
Super Glew to the rescue by managing to loan the customer a vehicle with a tow bar straight away to enable them to manoeuvre the caravan to the dealership so it was secure overnight. Chris worked hard with the whole team to turn the vehicle around overnight so that Mr & Mrs Robinson were on their holiday the very next day with minimal delay and much to their enjoyment as they thought their holiday wouldn’t go ahead.
A very special well done Chris!
Mike Tyson (right), Head of Business, congratulating Nick Roy.
Award Nominee, November 2021
Nick’s quality of work throughout this year has been outstanding. His thought process and work ethic has meant that customer issues have been resolved quickly and clearly on most occasions.
This has been accompanied by first class job card write ups to substantiate the repairs carried out.
I have no doubt that this has helped increase the level of customer satisfaction.
Well Done Nick, keep up the incredible work!
