Sytner JLRS Division
Helen Rabjohn (right), Reception/Host Manager, congratulating Nicole Cooper.
Award Nominee, December 2020December 2021
Nicole received a personalised card from a customer thanking her for her excellent service and the customer commented what a credit Nicole is to the business.
After the customer was made to feel unwelcome at another dealer she called in to Sheffield on the off chance and was delighted with the welcome and service she received.
Nicole must have made a wonderful impression as the customer to not only remembered her name but went out of their way to post a special card to her.
Well done Nicole!
Brian Bannister (right), Aftersales Manager, congratulating Geoff Meakes.
Award Nominee, December 2020December 2021
Over the Christmas period one of our customers experienced some issues with his vehicle and Mr Seddon was distraught at the thought of having no vehicle over the holidays.
At this point Geoff stepped up to organise a work around to get it completed in time and ensured the work was covered under warranty.
Well Done Geoff!
I want to say a big thank you to James Hird and Geoff Meakes, for the excellent speedy response to my vehicle breakdown over Christmas the car was fixed in record time and even valeted when I picked it up, so I think Sheffield Guy Salmon deserve a 5 star review.
– Mr Seddon
Alan Davis (left), Head of Business, congratulating Grant Whithead.
Award Nominee, December 2021
Semi- conductors doesn’t stop Grant from smashing his sales objective with an amazing 132 Used Land Rovers delivered during 2021!!!
An incredible achievement and worthy of our December nomination, well done Grant.
Samantha Leighton (left), Host Team, congratulating Claude Todoca.
Jaguar Land Rover South West London
Award Nominee, December 2021
I would like to let you know of an occasion when I feel Claude went above and beyond for one of our customers.
During the Christmas period on the 29th December I took a call from one of our customers, whom had broken down on the A316 MacDonald’s roundabout. She had had Land Rover Assist out to her earlier in the day and they had told her it was her key battery but they did not have one to replace.
She was very stressed as she had two young babies with her and was asking if there was anything we could do to help her. I called Claude to see if he was able to go out to her and try to save the day, which he did. Claude did just that and changed the battery for her and got her back on the road to which she was very grateful.
I feel Claude should be recognised for this, going out of his way to go above and beyond and give one of our customers a 5 star service in a very stressful situation.
PAUL WILLIAMS (right), MANAGING DIRECTOR, congratulating Rob Hallam.
Award Nominee, December 2021
Rob always goes that extra mile for his customers and in this instance we think he went that little bit further.
JLR Stockport contacted us as one of their customers had been having trouble with their vehicle and had been into their local dealership in Hull on a few occasions for their infotainment system fixing without success which was proving extremely exasperating for the customer.
As the customer had a young child Rob arranged for a courtesy vehicle for the customer to keep her mobile for the duration of the repair which was carried out successfully and as a special surprise for the customer a Land Rover Tricycle was awaiting for their little girl on collection of their vehicle.
The customer was absolutely blown away with the treatment she received and even took the time to write into JLR Stockport to thank them for suggesting coming to us.
Well done Rob fantastic customer service as always!
Good afternoon! You recently transferred us to the Wakefield Guy Salmon for the fixing of our media system after being let down by our local dealership. I would just like to thank you.A crushed wire was found behind the screen and replaced.The customer service as Wakefield Guy Salmon has been amazing and we really appreciate this being sorted to efficiently and quickly. Thankyou! Kirsten Render
– Mrs Kirsten Render
Emma Cole (left), Customer Realtions Manager, congratulating Philippa Sant.
Award Nominee, December 2021
These quotes are from 2 separate colleagues that Philippa has helped in the last month a very truly, well deserved Making it Special for customers and colleagues.
Myself and Mark found ourselves in a very difficult situation on Monday with me on holiday and Mark falling ill. Philippa stepped up and helped us by seeing in our customers, handing cars back and taking payments for the Body Shop whilst we were short on staff. Being located in a different department I think Philippa’s actions are a true sign of teamwork. Mark and I are truly thankful for her help.
I’d just like to make a note of the help Philippa has given me.
I have been having email dialog with a customer who is deaf, Philippa (who I found out can sign) has so very kindly signed a message to this customer. I believe this has really gone above and beyond what might ordinarily be expected, and will go a long way to us winning this customers business.
I would really appreciate it if there is some kind of thanks that can be given to Philippa for this?
