Sytner JLRS Division
Alex Scott (right), Franchaise Director, congratulating Kelly Pullin.
Award Nominee, January 2022
Kelly arranged a test drive for a customer as all of the sales team were busy, she then came in on her day off to assist the customer and continue the relationship. The customer was so impressed with Kelly and the service they received that they went on to purchase a vehicle from us, well done Kelly!
Beth Tyler-Smith (right), Customer Service Manager, congratulating Matthew Waters.
Award Nominee, January 2022
We would like to nominate Matt Waters for Employee of the Month in January for stepping up and offering to help out our Aftersales Team when a colleague was unexpectedly out of the business, and the department needed some additional support.
Despite living quite a distance away from the Dealership and already having a demanding workload of his own as a Service Advisor, Matt voluntarily came to the rescue by helping to ensure that all our customers’ vehicles were safely returned to them every evening. This resulted in Matt staying behind late most nights to helping to drive vehicles back to customer’s home/office addresses and regularly doing the same during his lunch hours. He never left for home unless he knew everyone in the Service Team had the help they required and no customers were left without their vehicles!
Matt particularly stood out during this difficult period, all his extra hard work was greatly appreciated by the whole team.
Great job Matt, thank you for going that extra mile!
David Edwards (right), Head of Business, congratulating Louise Lawson Hatch.
Jaguar Land Rover Ascot Service Centre
Award Nominee, January 2022
Louise was out at the weekend and stopped to assist an elderly lady that had fallen over near the roadside and was clearly wounded & distressed. Fortunately a first aider was there but Louise used her initiative and got a blanket out of her car to keep her warm and drove home to get the elderly lady a sleeping bag to help comfort her further. This to me goes above & beyond.
Gary Slater (right), Head of Sales, congratulating Anthony Griffith.
Award Nominee, January 2022
Our Nomination for Making it Special for the month of January is Anthony Griffith.
Anthony consistently goes above and beyond when it comes to thinking outside the box of engaging with his customers and making their handover a special memorable event that is tailored to their personal interests.
The customer verbatim is testament to this and the feedback is consistently referring to the individual experience that Anthony has provided.
Matt Chipper (left), Aftersales Manager, congratulating Roger Mariamootoo.
Award Nominee, January 2022
Nominated for January’s Making it Special is Roger Mariamootoo. He delivers a great customer experience and goes above and beyond to deliver that personalised touch.
Well done Roger!
Feedback from Mr Seath:I would specifically like to record how helpful Roger was in the organisation of the works. The car was mainly coming in for the fitment of a dog guard. Roger located one, your colleague Gary in Northampton worked wonders in getting the guard down to Portsmouth and Roger organised to get it fitted at short notice.A really excellent level of teamwork to deliver the best customer service.Thank you again to all the team.Feedback from Mrs Dyer: You couldn’t improve on anything, Roger is fantastic it is perfect service I get from you. I always tell people. First class service.” – Roger will always personally collect & deliver their cars to make the process smooth.
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Ellie Bridgman (right), Service Reception Manager, congratulating Savannah Nicks.
Jaguar Land Rover South West London
Award Nominee, January 2022
Wow what a start to the Service Advisor role! Well done Savannah, she is our worthy winner of Making it Special for January 2022.
Within the first few weeks she has received two excellent five star reviews:
Mr Joseph “Excellent service from all involved from start to finish. Savannah was friendly, efficient, informative and complemented the Jaguar brand”
Second customer: “I left my car here to get an MOT, I was overjoyed to hear from Savannah in Service that it had passed with flying colours. I then came back to collect my vehicle and I was in and out in 10 minutes. I will definitely be coming back and would highly recommend”
Keep them coming Savannah …
PAUL WILLIAMS (right), MANAGING DIRECTOR, congratulating Carl Brady and Peter Hennessy.
Award Nominee, January 2022
Customer Service With The Greatest Compassion
Good afternoon Paul I have requested your details from Peter Hennessey so that I can reiterate what excellent service I have been provided by your team at Wakefield and now demonstrated by Peter. I have been in the motor trade all of my life and owned many Land Rovers from an 80
– Mr Chris Roberts
Jessica Sawbridge (right), Customer Relations Manager, congratulating Nick Bates.
Award Nominee, January 2022
Nick has been a great example of customer care for Jaguar Land Rover as he has shown consideration along with thoughtfulness to a complaints customer. Nick visited the customer on his way home to help with a diagnosis.
Well done Nick for simply always being you, we really appreciate you and all you do for us!
Craig Allen (right), General Sales Manager, congratulating Peter Hyman.
Award Nominee, January 2022
After being with the business for only 4 days Peter’s first enquiry was a lady who had just moved to the UK from France and once Peter found out that the customer was in fact French he spoke with her in French over the phone and by email, also the video he sent of the vehicle she was interested in buying, greeted her in French.
Peter actually speaks/understands 20 + languages!
The customer was blown away by this and rather than dealing with her local dealer she decided to buy direct from Peter and was delighted with the service and attentiveness provided by him.
Well done for making an exceptional impression and delighting the customer!
Alan Davis (right), Head of Business, congratulating Melanie Vine.
Award Nominee, January 2022
Melanie has certainly gone the extra mile with continuing to resolve an abundance of customer issues and challenges that she has tackled head on, along with being involved with CRC and gaining their full support!
Customers frustrated with their vehicles have been turned into good news stories adverting potential red flags and Melanie has liaised with all departments within the business to bring resolutions together. Nothing is ever too much trouble. Well deserved.
Richard Jones (right), Workshop Manager, congratulating Hannah Sully.
Award Winner, January 2022
Hannah became aware of an issue a customer was having with the infotainment along with some quality aspects on his vehicle. She was involved in the repair process of the vehicle and worked alongside the Level 3 Technician to get the car fixed.
Hannah took it upon herself to make CITNOW’s of the vehicle’s repair journey to demonstrate what had been done and how this would now positively impact the customer’s journey with the car.
The customer has since been on Twitter to comment how extremely happy he was with the CITNOW and went away very happy.
Tony Wilson (left), Managing Director, congratulating Tom Larden.
Award Nominee, January 2022
Tom was nominated for January’s Making It Special by his GSM and Business Manager for smashing January sales target, but more so that he worked extra days without complaint, remained positive throughout and his customer questionnaires were excellent.
From my initial enquiry I drove the vehicle away 3 days later with everything done as agreed. Superb service from Tom Larden in sales.
– Keith Birch
