Sytner JLRS Division
Kayleigh Harrop (right), Aftersales Manager, congratulating Service Centre Ascot.
Jaguar Land Rover Ascot Service Centre
Award Nominee, March 2022
As we all know there is no I in TEAM and the way in which you all came together to show your respect, support & care for a member of our team recently had to be both recognised & celebrated. It really did make me proud to see each & every one of you offer your support.
Therefore I wanted to nominate the Service Centre Ascot team to receive March’s Making It Special for everything that was done and is still being done collectively for Vlad & his family.
Well done team & thank you.
Roman Zawadzki (left), General Sales Manager, congratulating Neil Sidebottom.
Award Nominee, March 2022
Our nomination for this month is for Neil, who even during a busy time for us all, went above and beyond to support his colleague, Neil kept in touch, checking in with them, offered advice and support. A great example of looking out for a colleague!
Colin Hopkins (right), Used Car Sales Manager, congratulating Michelle Holland.
Award Winner, March 2022
Sytner Jaguar & Land Rover Coventry’s Nomination for Making it Special for the month of March is Michelle Holland.
Michelle started with Jaguar Coventry almost 4 years ago and has always had a smile on her face for every customer that arrives. Michelle is often complemented by customers on her helpful approach and warm personality, she works every weekend and uses this time to speak to even more customers and enjoys going on to the sales forecourt and encouraging customers to come inside for a coffee & chat. Michelle will always keep customers children busy asking them questions and keeping a watchful eye on them when their parents are talking to a Sales Executive.
In addition to all of the above we recently received great feedback from a trader who had just purchased of the SEA site and said “Also whilst I’m on, the Receptionist that I spoke to yesterday and gave you my message – most professional and polite I’ve ever dealt with, real credit to your company. If I was or your business were nearer, I would steal her off you without a doubt; hold on to that one”
Well done and Thank You Michelle!
Paul Williams (left), Managing Director , congratulating Stuart Maun.
Award Nominee, March 2022
Stu Maun our Business Manager has a fantastic relationship with all his customers but in this case showed real empathy and compassion.
A few months back Stu was attending to his retention calls when he came across customer Julie Wardman. Julie and husband Dave bought their vehicle back in 2019. When Stu called Julie to see if she was in the market to change, she informed Stu that Dave had recently passed away suddenly and she wasn’t looking to do anything at this moment in time due to this. Stu passed on condolences from the whole dealership and offered to help in any way he could. Also as a gesture he took it upon himself to send flowers to Julie for which she was extremely grateful.
Recently Julie got in touch with us and bought a new car for herself and wanted to explain why she had chosen us. She was so taken back by the generosity and compassion Stu had shown that she knew she was in very safest of hands coming back to us!
Alan Davis (left), Head of Business, congratulating Kim Simpson.
Award Nominee, March 2022
Kim has without even asking stepped in and assisted with covering a Service Advisor position whilst we continue to recruit and appoint the right candidate.
Our Service CLP has remained consistent and strong during this time and she has still managed her own role. Her customer interaction is amazing, referring service customers to sales colleagues and even helping to clinch the deals. Her support to local events and charities outside work is also a credit to her. A very worthy winner for March for us!
Tony Wilson (right), Managing Director, congratulating Frankie Weston.
Award Nominee, March 2022
Frankie has had a great month! She is a real team player and always helping in all departments. The feedback from colleagues and customers has been great.
Excellent from first call to picking up me exdemo Volvo XC40. Frankie was professional, quick to respond and deal with any queries. I spoke to several dealers along the way and by far the best service. Highly recommended.
– Paul White
Ian Bennett (right), Head of Business, congratulating Bailey Steele.
Award Nominee, March 2022
As all of our Sales team were tied up with customers Bailey, our Used Car Progress Chaser, was asked to help a customer with the In-Control setup on his new car. It transpired that the gentleman had purchased a car from a competitor and had not had a complete handover or proper In-Control setup. Unprompted, Bailey spent over an hour ensuring that the gentleman not only had his In-Control set up correctly but understood the other controls on the car which he was unsure about. This really made it special for our future service customer.
John Taylor (right), Parts Manager, congratulating Mark Larder.
Award Nominee, March 2022
We have nominated Mark Larder for March’s Employee of the Month for all the extra hard work he puts in.
Mark has really stepped up to support Adam Beresford our Bodyshop Advisor who is very short staffed at the moment, Mark will take all calls and deal with any customers that need looking after when Adam is out of the office and takes full control on a Friday which is Adam’s day off, We also have received excellent feedback from customers.
Hi Beth, sorry for the delay in replying but I’ve been having problems with Sky Mobile and my new phone!Having said that I’ve inadvertently lost the original email. Could you please award Mark 10/10 - he was extremely helpful and provided me with an excellent service which is fully appreciated.Many thanks Steve Feneley Hi AdamJust a quick line to pass on my thanks to you and the folks who carried out the bodywork and paint repairs. The car is my pride and joy and really impressed with the high standard of work, the colour match is superb, considering the paint colour of my car! Thanks again.With kind regardsAdrian
– Steve Feneley & Adrian
Mike Tyson (right), Head of Business, congratulating Gemma Horton.
Award Nominee, March 2022
Gemma recently looked after a customer who unfortunately had a number of breakdowns and had lost faith in the vehicle.
Gemma acted as the main contact for the customer and went out of her way to ensure the customer was dealt with patiently and compassionately. The customer exchanged the vehicle and Gemma continued to be the link between Sales & Service
The customer was very complimentary of the way Gemma has handled the issues with her vehicle and said that the service she had received from her had been exemplary.
Hi GemmaI just want to thank you again for all of your assistance from start to finish, you’ve been empathetic, patient, professional and super helpful and I really appreciate it.I’ll no doubt see you again at some point when I bring it in for the service.Thanks again,Rachel.
– Rachel Boot
Andrew Potgieter (left), Head of Sales, congratulating Alex Watts.
Jaguar Land Rover South West London
Award Nominee, March 2022
Alex Watts is our worthy recipient for Making it Special in March.
An incident occurred out on the motorway and Alex left the showroom in the pouring rain to help a disabled man in distress, who had a 3 car collision out on the motorway.
He stopped traffic as the passer by reversed back up the A316 to our showroom.
A little shaken up the man came into Reception to ask if anyone saw the accident on Reception, we offered him a coffee made sure he was okay and then went on his way. The host team were blown away by Alex’s kindness—thank you Alex
Emma Cole (left), Customer Realtions Manager, congratulating Paige Jones.
Award Nominee, March 2022
Paige has been nominated by various colleagues for Making It Special for delighting our customers and some very nice comments from our customers about Paige and her general positive attitude. Well done Paige.
Paige Jones - a great team player after last years debacle I was seriously thinking of finding an alternative provider but I can honestly say Paige Jones exceeded all expectations.
– Rob Smith
