Sytner JLRS Division
Kayleigh Harrop (right), Aftersales Manager, congratulating Kelly Lines.
Jaguar Land Rover Ascot Service Centre
Award Nominee, April 2022
We would like to nominate Kelly for April’s Making It Special nomination.
Kelly has taken on the role of Service Reception Manager, whilst carrying out her warranty duties and Service Advisor role.
She has continuously received great CLP scores when looking after her customers, she has taught Sky, newly recruited Service Administrator everything from scratch.
Kelly has also turned multiple customer’s complaints into happy customers who continue to come back and nothing is too much trouble for her.
Ian Bennett (right), Head of Business, congratulating Natalie Bevis.
Award Nominee, April 2022
Natalie has been nominated for April’s Making it Special. Feedback from our customers has been very positive and one in particular wanted her to be acknowledged following his recent experience at Sytner Portsmouth. He needed a new engine and his car was with us for around 5 weeks, having to deal with these issues, he couldn’t be happier with the service he has received despite it being a very stressful time.
Well done Natalie for your well-deserved nomination!
It has been quite a difficult and frustrating time and Natalie has been absolutely amazing. Reassuring me and keeping me informed, even with the difficult phone calls. She has gone above and beyond. Unfortunately my Discovery has been fairly poorly on two occasions. Both situations were managed by Natalie. I think she is fairly new to LR and Guy Salmon. She has been exceptional. Always professional, informative and to the point, whilst being reassuring in difficult circumstances. Telling a customer that a whole new engine is needed in a £50k car is quite a thing, but Natalie made the process as smooth as she possibly could. I also dealt with Rob and Steve Mulvoy on occasions and they were also great; but I wanted to single out Natalie because she was my first point of contact and being fairly new to the company it’s important that her positive performance and achievements are made known from a customer perspective. With kindest regards, Andrew
– Andrew White
Gary Button (left), Aftersales Manager, congratulating Megan Knight.
Award Nominee, April 2022
‘The service team have had tough times recently being very short staffed and Megan has been so much support. Megan’s wealth of knowledge is incredibly beneficial and her helpful and can do attitude give the team the confidence they need. Megan has gone over and above her normal duties, and has even seen out a customer or two to support. Megan has supported me as a new starter in a new role/new dealership, of which I am very grateful.
Megan is like the mother of the team, with her patience, knowledge and guidance for this service department.
Megan has shown true Sytner qualities and traits and we are very grateful for her help, love and support.
Thank you Megan for all you do and have done, we appreciate you.’
Kam Dubb (left), Workshop Controller, congratulating Dave Webb.
Award Nominee, April 2022
A customer came back from a recall repair with diesel leaking everywhere, Dave looked into the problem of which he identified that there was a leak from the new pipe that had been fitted. He replaced the pipe and then when checking over the vehicle found that it would need a service in less than 500 miles, he advised the customer and then carried out the service so the customer would not have to come back for a 3rd time.
Dave had done an amazing job to get rid of the smell and get the car back to the customer, whilst updating everyone dealing with it.
Great detail throughout the entire repair and process along with saving the customer a return to us, well done Dave.
Paul Smith (left), Head of Aftersales , congratulating Andrew Harman.
Award Nominee, April 2022
Andrew Harman has made an exceptional contribution to the team here at Wakefield since starting with us and regularly gets letters of thanks from customers for turning their stressful situations with regards to their damaged vehicles into positive ones, but we think this event needed a special mention.
A customer was involved in a substantial accident just 2 weeks in to ownership of his brand new Range Rover Sport SVR. The vehicle in question had been purchased with the intention of it being used at the customers family wedding as transport for the Bride and Groom so the importance of getting the car back on the road was one of paramount importance! This gradually turned into somewhat of a nightmare for Andrew as one of the parts in question for replacement was a carbon fibre bonnet which was on back order with no ETA. Andrew put his heart and soul into getting the customer’s car back on the road with just one day left before the wedding and even coming in on the weekend to handover the vehicle as the customer had travelled up from London to take the car back for the wedding.
Andrew didn’t stop there he pulled out all the stops for a red carpet handover for the customer with the car covered as it would have been on the customers very first day of handover! The customer was amazed and also extremely touched by all that Andrew had done for him and even said it just looks like it did on the day of handover.
One very, very happy customer, well done Andrew!
Wayne Green (left), Workshop Manager, congratulating Sam Malseed.
Award Nominee, April 2022
We have nominated Sam for our Employee of the Month for “Going Above and Beyond” for a customer and an employee.
We had a customer in distress as her car she had been waiting so long for as it had been delayed had broken down outside her shop in Colwyn Bay on a Friday afternoon! The car that was a new car was delayed again on the day of the delivery while they did a recall on it. A replacement car was needed for her to go onto Anglesey and the day after to Scotland and as there was none available locally, the only way to help this customer was for two of our staff members to drive the hour and a half journey in two cars and as everyone knows the A55 on a Friday it is bad enough but when you throw in a Bank holiday into the mix!! Well you know you’re going to be on the road for more than 4hrs and Sam volunteered knowing that he would miss his date with his girlfriend.
Thank you Sam & Sophie
James Hird (left), Service Manager (Centre), congratulating Michael Faulkner & Robert Horne.
Award Nominee, April 2022
Michael and Robert recently received excellent feedback from a customer after his vehicle suffered a complete engine failure.
Mr Pashley was so impressed with the service and quick turnaround he felt he had to make our Service Manager aware.
Well done Michael & Robert!
I just wanted to say how impressed I was with the outstanding service I received from both Michael and Rob in the workshop. To give you some background my Discovery suffered a catastrophic engine failure on the 1st of April, Michael owned the issue, was very supportive to us at a stressful time, keeping us regularly updated, the issue was resolved in 8 working days, which when you consider involved sorting the warranty, ordering parts and changing the complete engine is indeed worth of praise. Both Michael and Rob are a credit to your organisation and you should be proud of them. It goes without saying that I will continue to use Sytner Land Rover and recommend you to others. Keep up the great work. Regards Ian
– Ian Pashley
Alan Davis (right), Head of Business, congratulating Mike Swan.
Award Nominee, April 2022
Mike is our worthy Making It Special nomination for April, as without being asked he has picked up the Jaguar used car mantel in the absence of a Sales Manager and got to work! We have just had our best Jaguar used car month so far this year as the cars are quickly taken into stock, rushed through the workshop, cleaned, photo’d and on the forecourt with urgency. This has been recognised by the Aftersales Manager making his life easier along with everyone in Jaguar Sales upping their game! Well done Mike for making a real difference. Thank you.
Tony Wilson (right), Managing Director, congratulating Nick Harrington.
Award Nominee, April 2022
Nick is new to the team and the industry, not only has he taken to it like a duck to water but his customer focus and willingness to learn has been second to none.
Customers have been giving great feedback regarding his warm welcome and smiles. His customer, Mr Smets was extremely grateful and bought gifts for Nick to say thank you for getting his car back so he could go away the next day.
Also Mr Berry was stranded at the end of the day and was unable to secure a way of getting home. Nick was headed out the door and overheard the conversation, without a second thought offered and took Mr Berry home. So congratulations Nick and keep up the good work!
Ellie Bridgman (right), Service Reception Manager, congratulating Adam Smith.
Jaguar Land Rover South West London
Award Nominee, April 2022
Our Making it Special nomination for April goes to Adam Smith. He has been an instrumental part of the Work Experience season. Adam has provided mentoring to support the students in over 200 hours of practical experience in our workshop during March and April.
Never once has he said no to a request to take on a new student and sometimes even has two students at a time. He has a positive attitude towards their learning, taking care to show them what he is doing and why it’s being done.
Adam has encouraged the students into stretching their learning and given them valuable information about his journey in the industry. Adam has been an excellent role model for the students he has worked with. Some feedback from the students: “I have loved every minute of my work experience” “I felt like I actually worked here, Adam gave me so much to do” “Working with Adam is so much better than college!” Comment from a parent – “He is loving it, he comes home covered in grease with a huge smile on his face and can’t wait for the next day”
Not in photo (right), Not in Photo, congratulating Cheryl Fowler.
Award Winner, April 2022
Coventry pupils benefit from book donation from local Sytner dealership.
Pupils from Southfields Primary School in Coventry have received a donation of books from Sytner Group dealership, Land Rover Coventry to help with their reading.
Colleagues from the Sytner Group dealerships donated hundreds of books to the local school to enhance the children’s learning experience and ability to enjoy reading.
Cheryl Fowler, Sales Administrator at Sytner Land Rover Coventry, said: “A colleague from our accounts department has a friend who works at Southfield Primary School and she mentioned how she has been trying to build the library to encourage a love of reading and that funding has been a real issue facing the school.
“As a result of the limited funding, some of our most vulnerable families do not get the full access to a wide range of texts that they deserve and that support through funding and donations will help the school reach even more families who are often struggling to access books.”
According to the National Literacy Trust, only 44% of children in the UK are read to on a daily basis, and so more children see this as a skill to be learnt and not as a pleasure. Pearson states that reading for enjoyment every day not only allows individuals to perform better in reading tests than those who don’t but also develop a broader vocabulary, increased general knowledge and a better understanding of other cultures.
Cheryl continued: “I thought we could ask both colleagues at Sytner Land Rover and Sytner Jaguar here in Coventry if they had any unwanted books to donate to the children at the school as this would make a huge difference to them.
“Colleagues have been so generous and we are proud to be donating so many to the children here in Coventry.”
Southfields Primary School provides a secure, stimulating and caring environment to give children the best possible start to their education.
Tracey Purcell, HLTA and Library Lead at Southfields Primary School in Coventry, said: “We can’t thank the Sytner team enough.
Tracey Purcell, HLTA and Library Lead at Southfields Primary School in Coventry, said: “We can’t thank the Sytner team enough
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