Sytner JLRS Division
Not possible as Caroline is away from the business (left), Not possible as Caroline is away from the business, congratulating Caroline Heaney.
Award Nominee, May 2022
The day after us running a coaching session with the Service Advisors around ‘being helpful, Caroline was faced with a customer who came in without a booking reporting low coolant. Rather than send them away, Caroline explained what we could do for them: top it up and give it a quick check, and that this would hopefully resolve the issue.
It did, and the customer left with their problem fixed and them thinking that we had definitely gone Above and Beyond.
Steve Dance (left), Workshop Manager, congratulating Karen Woolls.
Jaguar Land Rover Ascot Service Centre
Award Nominee, May 2022
Karen has been nominated for May’s Making It Special, as she has taken an additional task head on when collating the required paperwork and administration for Health & Safety. Karen is always happy to help and this is a great example of the support she provides.
Mike Tyson (left), Head of Business, congratulating Conrad Humphrey.
Award Winner, May 2022
A customer purchased a used vehicle from us and only the day after experienced an error with the service reminder/InControl system.
The customer is very busy and spends little time out of their car so without hesitation Conrad suggested he travel to the customers home address and apply a fix to minimise any inconvenience.
He also went through a number of other questions that had arisen since handover.
Well done Conrad for taking the initiative!
Daniel Fellows (right), Preparation Manager, congratulating Michael Mancini (Spike).
Award Nominee, May 2022
Our Nomination for Making it Special for the month of May is Michael Mancini (aka Spike).
Spike’s hard work is incredible as he always goes above and beyond his daily role. The effort he has gone to recently to make our customers journey extra special really has not gone unnoticed. Travelling far for customers across the UK, even out of hours, really is incredible! The feedback from customers about Spike, also shows and proves how he has positively affected their experience.
Every day we all see Spike running around the dealership, to make sure every Jaguar is in pristine condition for our customers. I have also seen customers complimenting Spikes work, and asking what he uses to do this. He is a great asset to the team and the lengths he goes to for everyone is nothing short of amazing! Well done Spike!
Tom Jobson (left), New Car Sales Manager, congratulating Antony Amores.
Award Nominee, May 2022
“Antony Amores (Tony) is our nomination for May given his can do attitude amongst his colleagues and his commitment working as one team. Tony is a go to for many of his colleagues and he’s always happy to help, support and take ownership of daily tasks/challenges and issues. He’s fully engages with the business and his flexibility assists others making their roles more manageable. Well done Tony and well deserved”.
Nicholas Miernik (right), General Sales Manager, congratulating Billie Jo Hicks.
Award Nominee, May 2022
Fantastic Review.
I cannot express enough, how professional and first class, the experience was I had from start to finish with Sytner Land Rover Wakefield, especially Billie Jo Hicks , who was unbelievably awesome, from the initial first contact, all the way, to sales completion and is still continuing within after sales being so so wonderful, along with Callum, genuinely I can’t find the words to praise enough. Due to the experience and service, I will now remain a loyal client to Sytner Land Rover Wakefield, for all my future purchases and business. I own several companies, and I’m hard to please, but these guys tick all the boxes to deal with ….Professionalism, efficiency , people & communication skills , plus, absolutely spot on and very unique the whole team , as I said , I am rarely impressed, but Sytner Land Rover Wakefield is perfect in every way. Just want to express again, a massive thank you to everyone, and lost for words, with the respect and appreciation I have for Billie Jo Hicks … I would give a hundred and ten , out of a hundred as beyond perfection, and the very best I’ve ever encountered in my vehicle purchasing history of over thirty years dealing within this industry .. Cool Dude
– Mark Rawcliffe
Simon Robertson (right), New Car Sales Manager, congratulating Megan Tyler-Smith.
Award Nominee, May 2022
We have selected Megan for May’s Employee of the Month because of her winning smile!! Megan has been with us now for over 12 months and is always cheerful, very professional and always willing to help customers and staff. She has been recognised by a number customers who have mentioned her in their reviews and feedback. Thank you
Excellence service and sales personnel, Staff from Reception to Sales staff welcoming, efficient and helpful. Stuart, Nick and Megan made the whole car purchase experience easy and fun. Great people skills and able to also deal efficiently with some after sales advice. Brilliant and with a Defender hybrid HSE to show for all their effort. Thanks to you all. Absolutely thrilled!!!
– Dave Nicholson
Ian Bennett (right), Head of Business, congratulating Sam Bond.
Award Nominee, May 2022
Sam Bond, Sales Administrator has not long been in her role following a move from Reception. Her enthusiastic attitude really shone through when trying to find a solution to ensure she can deliver a great customer experience. We were at the point of having to disappoint a customer as their car could not be registered due to an issue with the manufacturer’s system. Rather than accept the status quo she pursued and would not give up on until the customer’s car was registered. She spent hours back and forth by phone and e-mail. Her dedication paid off when she finally got the result needed. This was recognised by the Divisional team also, who shared with the group so they could resolve similar issues.
Andrew Shields and Ian Painter (right), Aftersales Manager - Service Manager, congratulating Jason Noad.
Award Nominee, May 2022
Jason has had a lot of colleague feedback this is just one of them below
‘In my opinion his work ethic is second to none, he will always stay on the extra 10-30 minutes to finish a job so that he can start a fresh job the next morning, he has also been the key member in training all the new Technicians over the last month or so and still carries on to support them where needed when Jason is asked upon for help. He does this with a helpful smile and enthusiasm every time he’s asked upon for help and drops whatever he was in the middle of to help others.’
Tony Wilson (right), Managing Director, congratulating June Jacklin.
Award Nominee, May 2022
It’s June’s in house customers that have prompted this award. The sales team have all individually nominated June for her outstanding customer service to them. Not only is nothing too much trouble, but June stays after hours for the team and their customers to ensure they have everything that is required. She will look after and converse with the customer whilst they are waiting for the handover on their new car – ( Also to see if they have any parts requirements that she can help with). Comes in early to ensure delivery is put away before the start of the day. An all round team player! Congratulations June and well done.
Ellie Bridgman (right), Front of House Manager, congratulating Bhavan Patel.
Jaguar Land Rover South West London
Award Nominee, May 2022
This month we would like to celebrate one of our super technicians Bav Patel. He has been stepping into a Workshop Controller role as well as supporting the Service Advisor team with some difficult customer conversations.
As the Service Advisor team are growing their knowledge, he is willing to guide them through cases, but also able to step in and have direct conversations when necessary. Only the other day he spent time with Mr Parabaran after his shift had finished to reassure him and go through what his concerns were with his vehicle, he also talked through what our plans were for the fix. He even handed over direct contact details so if customer had further questions he would be able to support him further. Perfect example of making it special—thank you
