Sytner JLRS Division
Kelly Lines (right), Service Reception Manager, congratulating Sky Ely.
Jaguar Land Rover Ascot Service Centre
Award Nominee, June 2022
Sky has been nominated for June’s Making It Special by one of her colleagues:
‘She has gone above and beyond to support the team in a time of stress across the business. We are short staffed and Sky has picked up a huge amount of the workload, this extra work being far beyond her remit, we could not have done without her.’
Trevor Wale (right), Head of Business, congratulating Rob Adkins.
Award Winner, June 2022
Our June Making It Special nomination goes to Rob for his annual fundraising with his family, this year it was in aid of the Talbot Butler Cancer Ward at Northampton General Hospital.
The weekend consisted of hosting, selling and delivering homemade afternoon teas for family, friends and more, all from his parent’s house. They also hosted a Tombola along with a raffle!
They were hoping to match the amount they raised last year, however they did even better and raised a staggering amount £5,350. Well done Rob!
Ian Bennett (right), Head of Business, congratulating Brandon Boutcher.
Award Nominee, June 2022
Mr Pegler had a warning light on his car the day before he was due to fly abroad. He needed his car for the airport in the morning, we managed to get the part ordered but it wasn’t due to arrive until the morning. Brandon over heard the conversation and offered to come in early to fix the problem so the customer could have his car in time. He needed to be at the airport for 12pm. Brandon managed to resolve the issue and we were able to hand back the car to the customer by 9.30am so he could get on his way.
Well done Brandon, this is a great example of going above and beyond to delight our customer!
Anthony Neary (right), Service Manager, congratulating Steve Walker & Rob Keronen-Hill.
Award Nominee, June 2022
We have nominated both Steve Walker & Rob Keronen-Hill for employees of the month, they went way above and beyond for a dear colleague of ours who sadly passed away recently.
Rob & Steve wanted to give something back for Matthew who was an avid cyclist and enjoyed regular trips to Wales with his family and with this in mind they thought a holiday for the family would be lovely idea, when they are feeling up to it of course.
So Rob & Steve decided that in memory of Matthew they would cycle from the dealership to the Anglesey Arms in Caernarfon which is a distance of about 100 miles not an easy ride as they only have mountain bikes!!
So on Saturday the 18th June, Rob & Steve completed the 102 miles ride in 9 hours and 40 minutes and raised an amazing £1500.00 – Thank you Rob & Steve.
Mike Tyson (left), Head of Business, congratulating Matthew Valentine.
Award Nominee, June 2022
Matt has been with us less than 6 months and is already top of the order take league for Q2 here at Sheffield.
He has received consistently good feedback from customers and most recently from Mr Elliott.
After 40 years purchasing cars and dealing with a number of people in the motor industry his experience with Matt was the best ever and a far cry from his dealings with other prestige retailers
– Mr Elliott
Charles Crossley (right), Head of Sales, congratulating Aiden Phillips.
Award Nominee, June 2022
Aiden received a fantastic piece of unsolicited feedback from a customer, highlighting an above and beyond level of service. The content of the email is below.
Good afternoon Glenn. I hope you don’t mind me contacting you directly like this but I just wanted to let you know how pleased we were with the customer service we received from Aiden. In a world of complaints and bad reviews I think it is only fair to show gratitude and praise where it is deserved. Aiden went above and beyond to make our experience as pleasurable as possible and in a time which makes it difficult for the car market he communicated so well and kept us up to speed at all times. His honest and open approach was refreshing and left us enjoying the process thoroughly. He is an amazing asset to your sales team and I hope his efforts and hard work get recognised working the business. I would consider Aiden a friend after this experience and look forward to dealing with him in three years to get another new car. His attention to detail and answering his phone even on his days off and especially on his birthday half way round a golf course made me feel that he had a vested interest in the sale process and it was nice to have him there. Enough of being soft now. Let’s not tell him and get his ego going. We both know it’s big enough. But I couldn’t let it go unrecognised. Thank you so much for your time Many thanks Phil graham & Kirsty pollard.
– Phil Graham
Nathan Dawson (right), Service Manager , congratulating Paul Howden.
Award Nominee, June 2022
Special concern for a customer.
I would like to thank everyone at Sytner Wakefield Land Rover for their assistance in resolving my issues with my Discovery Sport. I would like to thank all the staff who were involved. Chris on the service desk was most helpful and kept me updated and explained what the issue was and how it was going to be fixed. Also a big thanks to the gentleman who rang me up to ask a few questions about my experience. He listened to my concerns about the problems I had experienced with the car and that I wasn't happy about driving a car in 'Limp home' mode with a red service light on , which Land Rover recovery thought was OK! Finally I am absolutely delighted with the gift that I was given as compensation for my experiences with the car. Also a big thank you to the gent that delivered the goodwill gift personally. In short, a big thanks to Sytner Wakefield Land Rover for making a customer very happy! Well Done! Regards, Paul Edwards
– Paul Edwards
Jeannette Thomson (left), Dealership Accountant, congratulating Thomas Shinkwin & Jody Graham.
Award Nominee, June 2022
Well this month was an exceptional month for the Accounts team re nominations. The team were nominated by all departments at the dealership. They went above and beyond to help them achieve great customer satisfaction and delivery, with swift out of hour responses regarding clearance and queries. Stepping up and ensuring that all gets done at a very busy time. So hoorah for the accounts team!! Keep up the good work!
Tom Jobson (left), New Car Sales Manager, congratulating Diane Beaconsfield.
Award Nominee, June 2022
We would like to nominate Diane for June’s Making It Special in recognition of her hard work during the end of quarter, there were issues with delayed cars along with holidays, Diane worked extremely hard to achieve a great result for the end of quarter.
Andrew Potgieter (left), Head of Sales, congratulating Shyraz Faisal.
Jaguar Land Rover South West London
Award Nominee, June 2022
This month we would like to celebrate Shyraz Faisal, one of our Business Managers that is responsible for retention of business.
He has grabbed this role with both hands and is liaising beautifully with the service team to understand who is coming in and what customers make sense to catch up with to see what he can do to support them into a newer car. He finds a loan car for the customer to test drive whilst the car is in being serviced and spends as long as is needed discussing the customer’s options and requirements.
Indeed with a Mr Parabaran, Shyraz spent hours working out a solution that would work for his growing family.
With a Mr Shay he understood that he was unhappy with his current I-Pace and did all he could to ensure we kept him in brand despite having a torrid time with his I-Pace and the problems it was giving him. He worked so hard to actually persuade Mr Shay back into another I-Pace.
Really well done and thank you Shyraz.
Andrew Shields (left), Aftersales Manager, congratulating Cathrine Gallagher.
Award Nominee, June 2022
Cathy is our June nomination for Making It Special as she is outstanding with customers along with understanding their needs.
She also looks after all of our breakdowns and is always going above and beyond for her customers. We had a vehicle that was here over a year and the customer wrote to say how pleased he was with the service we provided.
Another example, the other day Cathy made sure she came in early for a Mr Williams so she could see him out, this made it a personal service as he had had lots of problems, she had made such an impression on him, noted from a colleague.
Cathy was extremely helpful and understanding and courteous, considering the length of time my vehicle was off the road she ensured I was provided with regular updates and dealt with a difficult situation really well
– Mr Vien
Hassan Karim (left), Inbound Supervisor, congratulating Sonia Sandhu.
Award Nominee, June 2022
Sonia booked in a customer that was going through cancer treatment and it just so happened that the date of the customer being booked in clashed with the customer’s cancer treatment appointment. The customer had requested for the car to be collected and delivered back to her address.
Sonia decided to order flowers and to be placed in the car so that when it was delivered back to the customer, she would open the doors to a delightful sight of flowers, to bring a little smile on her face despite going through a serious illness.
