Sytner JLRS Division
Wayne Green (left), Service Manager, congratulating Craig Jerrett.
Award Nominee, August 2022
We have nominated Craig for August’s Employee of the Month for his commitment to the customer. A customer’s car was in for an update and the update was taking longer than expected. These updates cannot be interrupted by turning off the computer for the night so Craig knowing how important it was to the customer and to make sure that the job was completed he stayed on site until 7.30pm (all H&S procedures were in place) until the download was complete.
He did this all without been asked to and just volunteered, thank you Craig.
Gary Slater (left), Head of Sales, congratulating Calum Rance.
Award Nominee, August 2022
Our Making it Special Nomination for the month of August is Calum Rance.
When Calum’s customer had visited the showroom he loved our ginger biscuits. Calum took note of this and ordered some Fortnum and Mason ginger biscuits for the customer to give to him when came in for his handover. A lovely gesture and the customer was thrilled.
Also Calum has been a fantastic support to our new additions to sales team guiding them through the sales process.
Well done Calum!
Steve Dance (left), Workshop Manager, congratulating Keith Willis.
Jaguar Land Rover Ascot Service Centre
Award Nominee, August 2022
Keith has worked above and beyond to make sure our customer vehicles have been completed on time. Whether this has meant Keith arriving early to the business or staying late, he has done what it takes!
Great example of exemplary customer care, well done Keith.
Roman Zawadzki (left), Head of Sales, congratulating Jaideep Bindra.
Award Nominee, August 2022
Our nomination for August Making It Special is Jaideep from the Service team who has been a huge help and support in the drive through for everyone each morning over the past 2 weeks.
He welcomes every customer with a smile and is always ready to go, no job is too big for him.
We thank you so much with your huge heart.
John Wicks and Sally Gollop
Award Nominee, August 2022
We are nominating John Wicks, Warranty Administrator and Sally Gollop, Service Advisor for August’s Making It Special as we had our Health and Safety annual audit in August. We had a really good result of 88%, this was up on last year from 82%, and this is brilliant work from both Sally and John.
All their hard work paid off, even more so as they both have other roles within the dealership.
Paul Williams (right), Managing Director , congratulating Adrian Stenton.
Award Nominee, August 2022
With his passion for customer service, Adrian has been truly exception in spearheading the way with our ‘Hotel Wakefield’ bringing a little bit of Mayfair to our Wakefield Retailer with the Sales into Service Programme.
It has united both our Sales, Reception and Service Team’s with our extended meet and greet programme which in turn has left the whole team with a huge morale boost. The customer feedback has been extremely positive with customers commenting that his has enhanced the regular service they receive.
A big thank you to Adrian for all the extra time and effort that you have generously given without hesitation, well done!
Juspal Samra
Award Nominee, August 2022
Juspal is our Making It Special nomination for August and where to start…
Juspal has been a huge support to all departments and is having to continuously think on her feet, she is always on call to answer our questions.
Also with Juspal’s input and help we as a retailer reached the score of 97% in our the recent audit. On top of this Juspal is our Mental Health First Aider.
The above shows the extra mile that Juspal will go to for the team and retailer and always with a smile. Great job Juspal and thank you.
Ian Bennett (right), Head of Business, congratulating Rob Gicquel and Steve Mulvoy.
Award Nominee, August 2022
Mr Lodwidge, a customer at Sytner Land Rover Portsmouth who was so impressed by the Service he received by 2 team members he decided to email the Aftersales Manager to recommend they be recognised for Making it Special for him by going Above and Beyond.
This is a great example of delighting our customers, well done to you both!
I am writing to you regarding two members of your service team at Sytner Portsmouth. Both Rob Gicquel & Steven Mulvoy are a credit to you, your team & Sytner as the level of customer service I received from of them was outstanding.Initially dealing with Rob his persistence and going above and beyond with the warranty company to ensue all of the relevant information was provided to enable the work on my vehicle to be approved was exceptional.Secondly when Rob was on annual leave again Steven pick this up for me to ensure the full works were approved and this ensured the repair was completed on the scheduled date and returned to me completed.Both Rob & Steven kept me fully updated throughout the process and clearly demonstrate a “can do attitude” to ensure the customer experience is a good one and I am very grateful for all of their help and support.If there are any internal monthly awards that Sytner provide to their employees that go above and beyond I would certainly like Rob & Steven to be considered.Thank you again to them bothMr Lodwidge
– Mr Lodwidge
Helen Rabjohn (left), Reception/Host Manager, congratulating Kerry Sykes.
Award Winner, August 2022
Kerry is one of the newest members of our Reception/Host team and consistently goes out of her way to provide excellent customer care.
On this occasion a customer had ordered an item from our Parts department which was on back order and had waited a long time for it to arrive. When it came into stock, Kerry took it upon herself to deliver the part on her way home as the customer lived nearby. The customer was delighted that Kerry had gone out of her way to bring the part to him and avoid any further inconvenience.
Well Done Kerry keep up the good work!
Ellie Bridgman (right), Service Reception Manager, congratulating Bethany Jenner.
Jaguar Land Rover South West London
Award Nominee, August 2022
Bethany has had so many positive responses from customers in August that really shows how she has been following Customer First Principles.
Two customers made their views known which consequently led to her Making it Special nomination – Mr Doyle and Mr Holmyard. Mr Holmyard was absolutely thrilled with the extra support that Bethany offered. Two parts were on back order and Bethany did all she could to ask the Parts department to escalate the issue and parts were found at a different Sytner dealership. She kept Mr Holmyard updated throughout and then once the car was ready to go back she made sure the boot was full of branded treats.
Thank you Bethany for going surprising and delighting these customers.
I have had recent visits to JLR SWL, despite the fact I just showed up with a breakdown issue – Bethany was helpful, explained everything clearly and made sure I felt important to both them and Sytner. I’ll be back – I couldn’t be happier
– Mr Doyle
Emma Cole (left), Customer Relations Manger, congratulating Janeth Seath.
Award Nominee, August 2022
In one sentence Jan is incredible, she has been with the business for years and is full of so much enthusiasm. There is not one moment that I can pin point, she makes it special for colleagues and customers on a daily basis and always goes above and beyond.
Nothing is ever too much trouble and I can say on behalf of the entire team that it wouldn’t be the same here without her and she deserves the recognition.
Nothing is too much of a problem she literally gets on with it!
