Sytner JLRS Division
Steve Dance (right), Workshop Manager, congratulating Jonathan Parker.
Jaguar Land Rover Ascot Service Centre
Award Nominee, September 2022
Jonathan Parker is our Making it Special winner for September, due to his perseverance and determination to get the job done. Jonathan has worked on a number of vehicles this month which have been somewhat of a challenge and not straight forward.
His hard work has enabled us to deliver the great service our customers deserve and we want to reward Jonathan for this.
Alain Padkin (right), Accountant, congratulating Shahanz Jamil.
Award Nominee, September 2022
We have nominated Shahnaz Jamil for her contribution to “Making it Special” for both our customer and staff, with the amazing displays throughout our dealership to acknowledgement and support Black History Month. Shahnaz also contributed some great ideas for the event, many of which were adopted and she came in on her days off to set up all the decorations. Numerous positive comments have been received regarding the displays and they have undoubtedly raised awareness of BHM throughout the dealership.
Ian Bennett (right), Head of Business, congratulating Natalie Bevis.
Award Nominee, September 2022
Natalie has been nominated this month due to the feedback we have received from customers. Not only does she strive to make sure our customers have a great customer experience, she looks for little details that demonstrate that she genuinely cares. Well done Natalie!
The lady at the office who looked after me is a very valuable asset to the company, the little things she was able to pick up on because I wasn't myself as my son was sick.This gesture warmed my heart so much I was proud to own one of the vehicles.She deserves to be mentioned and used as an example on how to treat customers.Natalie is really an asset to the company.Natalie Bevis - very great asset to the company, really made me feel valuable.
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Geoff Stevenson (left), New Car Sales Manager , congratulating Jake Wassell.
Award Winner, September 2022
We are consistently delighting our customers and on this occasion we thought that Jake made our customer feel that extra bit special.
New to the brand Mrs Shabana Yousaf-McIntyre had eagerly and patiently awaited her new Range Rover Evoque, Jake wanted to make this experience extra special for Shabana this being her first Land Rover product.
Jake knew that Shabana loved cupcakes so as a real unexpected treat, a bouquet with a difference was organised. Jake arranged a surprise cupcake bouquet for Shabana and her son who were absolutely overwhelmed with the special handover as the bouquet looked just like a real bouquet of flowers with the added twist of a sweet treat!
Andy Penn (left), Head of Aftersales, congratulating Claire Bales.
Award Nominee, September 2022
Our Making it Special nomination for the month of September is Claire Bales.
Claire consistently receives positive customer feedback through many channels, included are several recent Trust pilot reviews which are a true testament to Claire and the customer service she delivers.
In addition to the reviews our Head of Aftersales has received several emails praising Claire.
Well done!
Great experience with the team at Sytner Coventry. Easy booking process, great communication from Claire and all aspects dealt with very professionallyAs always Sytner Jaguar at Coventry gave me an A1 customer experience, both on a recent warranty claim matter, and then more recently on a routine service. They always make me feel like a highly valued customer - a special mention to Claire in Service Dept who is the very definition of Customer ServiceEvery time I come in to have my car looked at I get very good service. On this occasion with the issues that I have had with my vehicle Claire on the service desk has gone Beyond my expectations with the help and support she has offered and given me during my last experience. I would like to say a massive THANK YOU to her and to yourselves with all the help given.The service was excellent, Claire was friendly and knowledgeable. I was impressed with the video of the tasks undertaken and the valeting of my car inside and outside. Many thanks!
– Various
Gary Button (right), After Sales Manager, congratulating Nick Bates.
Award Nominee, September 2022
Nick has grown and developed over the time he has been with us. Nick has recently used his knowledge and experience and taken another colleague under his wing to support his growth and development in the team.
Well done Nick, we are all so proud of you.
Alan Davis (left), Head of Business, congratulating Toby Sergeant.
Award Nominee, September 2022
Toby is our Employee of the Month for September, he is always there to help with customers that turn up with Ad-Blue requests and tyre issues. The work is always completed with a smile and willingness to help, well done Toby!
Brian Bannister (left), Aftersales Manager, congratulating Joanne Kirkham.
Award Nominee, September 2022
Joanne was covering both her own role and also covering for another member of her team who was on holiday and worked extremely hard to make sure everything was completed and nothing was missed. Joanne never complained or asked for help and still managed to ensure that we provided the same high level of customer service.
Thank you for all your hard work Joanne!
Luke Sutton (right), Front of House Manager, congratulating Vince Davis.
Award Nominee, September 2022
Vince has been absolutely amazing and when he is put under pressure just gets on with the job, there has been many times over the last few months where the department has been short staffed and Vince always goes above and beyond to help not only the customers but colleagues as well.
He always makes sure that the customers are looked after from making them a drink to helping them unload their vehicle along with covering any staff shortages.
Wendy Beatty (left), Head of Customer Service, congratulating Natalie Walker.
Jaguar Land Rover South West London
Award Nominee, September 2022
This month I am delighted to share that Natalie Walker has been awarded our Making it Special award. As you are aware Natalie is instrumental in leading the Host team—making sure we have enough of the team where they need to be to drive the excellent customer service that our customers are expecting as they walk into or call into our beautiful dealership.
Every month she runs an hour session where she brings the team up to speed on any changes and makes sure the team are all delivering to a high standard. The feel and ambience of the lounge needs to be calm and swan-like and Natalie is a massive part of this.
She is very committed to the team welfare and makes sure everything runs smoothly. She goes the extra mile to make sure customers are welcomed and leave with a big smile on their faces. Thank you Natalie for all that you do …
